{% extends "helpdesk/base.html" %}{% load i18n humanize %}{% load url from future %}
{% block helpdesk_title %}{% trans "Helpdesk Dashboard" %}{% endblock %}
{% block helpdesk_head %}
{% endblock %}
{% block helpdesk_body %}
{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets submitted by you, tickets you are working on, and those tickets that have no owner." %}
{% trans "Current Ticket Stats" %} |
- {% trans "Average number of days until ticket is closed (all tickets): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}. |
- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}.
{% trans "Click" %} here {% trans "for detailed average by month." %} |
- {% trans "Distribution of open tickets, grouped by time period:" %} |
{% trans "Days since opened" %} | {% trans "Number of open tickets" %} |
{% for entry in basic_ticket_stats.open_ticket_stats %}
{{ entry.0 }} |
{% if entry.1 > 0 %}{{ entry.1 }}{% else %}{{ entry.1 }}{% endif %} |
{% endfor %}
{% if all_tickets_reported_by_current_user %}
{% trans "All Tickets submitted by you" %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
{% for ticket in all_tickets_reported_by_current_user %}
{{ ticket.ticket }} |
{{ ticket.get_priority_span }} |
{{ ticket.title }} |
{{ ticket.queue }} |
{{ ticket.get_status }} |
{{ ticket.modified|naturaltime }} |
{% endfor %}
{% endif %}
{% trans "Open Tickets assigned to you (you are working on this ticket)" %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
{% for ticket in user_tickets %}
{{ ticket.ticket }} |
{{ ticket.get_priority_span }} |
{{ ticket.title }} |
{{ ticket.queue }} |
{{ ticket.get_status }} |
{{ ticket.modified|naturaltime }} |
{% endfor %}
{% if not user_tickets %}
{% trans "You have no tickets assigned to you." %} |
{% endif %}
{% trans "Unassigned Tickets" %} {% trans "(pick up a ticket if you start to work on it)" %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Created" %} | |
{% for ticket in unassigned_tickets %}
{{ ticket.ticket }} |
{{ ticket.get_priority_span }} |
{{ ticket.title }} |
{{ ticket.queue }} |
{{ ticket.created|naturaltime }} |
{% trans "Take" %} | {% trans "Delete" %} |
{% endfor %}
{% if not unassigned_tickets %}
{% trans "There are no unassigned tickets." %} |
{% endif %}
{% if user_tickets_closed_resolved %}
{% trans "Closed & resolved Tickets you used to work on" %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
{% for ticket in user_tickets_closed_resolved %}
{{ ticket.ticket }} |
{{ ticket.get_priority_span }} |
{{ ticket.title }} |
{{ ticket.queue }} |
{{ ticket.get_status }} |
{{ ticket.modified|naturaltime }} |
{% endfor %}
{% endif %}
{% endblock %}