{% extends "helpdesk/base.html" %}{% load i18n %}{% load url from future %} {% block helpdesk_title %}{% trans "Helpdesk Dashboard" %}{% endblock %} {% block helpdesk_head %} {% endblock %} {% block helpdesk_body %}
{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets submitted by you, tickets you are working on, and those tickets that have no owner." %}
{% trans "Queue" %} | {% trans "Open" %} | {% trans "Resolved" %} | {% trans "Closed" %} |
---|---|---|---|
{{ queue.name }} | {% if queue.open %}{% endif %}{{ queue.open }}{% if queue.open %}{% endif %} | {% if queue.resolved %}{% endif %}{{ queue.resolved }}{% if queue.resolved %}{% endif %} | {% if queue.closed %}{% endif %}{{ queue.closed }}{% if queue.closed %}{% endif %} |
- {% trans "Average number of days until ticket is closed (all tickets): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}. | |
- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}. {% trans "Click" %} here {% trans "for detailed average by month." %} | |
- {% trans "Distribution of open tickets, grouped by time period:" %} | |
{% trans "Days since opened" %} | {% trans "Number of open tickets" %} |
---|---|
{{ entry.0 }} | {% if entry.1 > 0 %}{{ entry.1 }}{% else %}{{ entry.1 }}{% endif %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |
{% trans "You have no tickets assigned to you." %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Created" %} | |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.created|timesince }} ago | | |
{% trans "There are no unassigned tickets." %} |
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |