django-helpdesk/helpdesk/views/public.py

"""
django-helpdesk - A Django powered ticket tracker for small enterprise.

(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.

views/public.py - All public facing views, eg non-staff (no authentication
                  required) views.
"""
from django.core.exceptions import ObjectDoesNotExist, PermissionDenied
from django.urls import reverse
from django.http import HttpResponseRedirect, HttpResponse
from django.shortcuts import render
from django.utils.http import urlquote
from django.utils.translation import ugettext as _
from django.conf import settings
from django.views.decorators.clickjacking import xframe_options_exempt
from django.views.decorators.csrf import csrf_exempt
from django.views.generic.base import TemplateView
from django.views.generic.edit import FormView

from helpdesk import settings as helpdesk_settings
from helpdesk.decorators import protect_view, is_helpdesk_staff
import helpdesk.views.staff as staff
import helpdesk.views.abstract_views as abstract_views
from helpdesk.forms import PublicTicketForm
from helpdesk.lib import text_is_spam
from helpdesk.models import CustomField, Ticket, Queue, UserSettings, KBCategory, KBItem


def create_ticket(request, *args, **kwargs):
    if is_helpdesk_staff(request.user):
        return staff.CreateTicketView.as_view()(request, *args, **kwargs)
    else:
        return CreateTicketView.as_view()(request, *args, **kwargs)


class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView):
    form_class = PublicTicketForm

    def dispatch(self, *args, **kwargs):
        request = self.request
        if not request.user.is_authenticated and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
            return HttpResponseRedirect(reverse('login'))

        if is_helpdesk_staff(request.user) or \
                (request.user.is_authenticated and
                 helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE):
            try:
                if request.user.usersettings_helpdesk.login_view_ticketlist:
                    return HttpResponseRedirect(reverse('helpdesk:list'))
                else:
                    return HttpResponseRedirect(reverse('helpdesk:dashboard'))
            except UserSettings.DoesNotExist:
                return HttpResponseRedirect(reverse('helpdesk:dashboard'))
        return super().dispatch(*args, **kwargs)

    def get_initial(self):
        request = self.request
        initial_data = super().get_initial()

        # add pre-defined data for public ticket
        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
            # get the requested queue; return an error if queue not found
            try:
                initial_data['queue'] = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE).id
            except Queue.DoesNotExist:
                return HttpResponse(status=500)
        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
            initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY
        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
            initial_data['due_date'] = settings.HELPDESK_PUBLIC_TICKET_DUE_DATE
        return initial_data

    def get_form_kwargs(self, *args, **kwargs):
        kwargs = super().get_form_kwargs(*args, **kwargs)
        kwargs['hidden_fields'] = self.request.GET.get('_hide_fields_', '').split(',')
        kwargs['readonly_fields'] = self.request.GET.get('_readonly_fields_', '').split(',')
        return kwargs

    def form_valid(self, form):
        request = self.request
        if text_is_spam(form.cleaned_data['body'], request):
            # This submission is spam. Let's not save it.
            return render(request, template_name='helpdesk/public_spam.html')
        else:
            ticket = form.save()
            try:
                return HttpResponseRedirect('%s?ticket=%s&email=%s&key=%s' % (
                    reverse('helpdesk:public_view'),
                    ticket.ticket_for_url,
                    urlquote(ticket.submitter_email),
                    ticket.secret_key)
                )
            except ValueError:
                # if someone enters a non-int string for the ticket
                return HttpResponseRedirect(reverse('helpdesk:home'))

    def get_success_url(self):
        request = self.request


class CreateTicketIframeView(BaseCreateTicketView):
    template_name = 'helpdesk/public_create_ticket_iframe.html'

    @csrf_exempt
    @xframe_options_exempt
    def dispatch(self, *args, **kwargs):
        return super().dispatch(*args, **kwargs)



class CreateTicketView(BaseCreateTicketView):
    template_name = 'helpdesk/public_create_ticket.html'


class Homepage(CreateTicketView):
    template_name = 'helpdesk/public_homepage.html'

    def get_context_data(self, **kwargs):
        context = super().get_context_data(**kwargs)
        context['kb_categories'] = KBCategory.objects.all()
        return context


def search_for_ticket(request, error_message=None):
    if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
        email = request.GET.get('email', None)
        return render(request, 'helpdesk/public_view_form.html', {
            'ticket': False,
            'email': email,
            'error_message': error_message,
            'helpdesk_settings': helpdesk_settings,
        })
    else:
        raise PermissionDenied("Public viewing of tickets without a secret key is forbidden.")


@protect_view
def view_ticket(request):
    ticket_req = request.GET.get('ticket', None)
    email = request.GET.get('email', None)
    key = request.GET.get('key', '')

    if not (ticket_req and email):
        if ticket_req is None and email is None:
            return search_for_ticket(request)
        else:
            return search_for_ticket(request, _('Missing ticket ID or e-mail address. Please try again.'))

    queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
    try:
        if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
            ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
        else:
            ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
    except (ObjectDoesNotExist, ValueError):
        return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.'))

    if is_helpdesk_staff(request.user):
        redirect_url = reverse('helpdesk:view', args=[ticket_id])
        if 'close' in request.GET:
            redirect_url += '?close'
        return HttpResponseRedirect(redirect_url)

    if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
        from helpdesk.views.staff import update_ticket
        # Trick the update_ticket() view into thinking it's being called with
        # a valid POST.
        request.POST = {
            'new_status': Ticket.CLOSED_STATUS,
            'public': 1,
            'title': ticket.title,
            'comment': _('Submitter accepted resolution and closed ticket'),
        }
        if ticket.assigned_to:
            request.POST['owner'] = ticket.assigned_to.id
        request.GET = {}

        return update_ticket(request, ticket_id, public=True)

    # redirect user back to this ticket if possible.
    redirect_url = ''
    if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
        redirect_url = reverse('helpdesk:view', args=[ticket_id])

    return render(request, 'helpdesk/public_view_ticket.html', {
        'key': key,
        'mail': email,
        'ticket': ticket,
        'helpdesk_settings': helpdesk_settings,
        'next': redirect_url,
    })


def change_language(request):
    return_to = ''
    if 'return_to' in request.GET:
        return_to = request.GET['return_to']

    return render(request, 'helpdesk/public_change_language.html', {'next': return_to})