The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates. There are quite a few settings available to toggle functionality within django-helpdesk.
django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
-**HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)"). *Warning*: your subject template should always include a ``{{ ticket.ticket }}`` somewhere as many ``django-helpdesk`` features rely on the ticket ID in the subject line in order to correctly route mail to the corresponding ticket. If you leave out the ticket ID, your helpdesk may not work correctly!
-**HELPDESK_ANON_ACCESS_RAISES_404** If True, redirects user to a 404 page when attempting to reach ticket pages while not logged in, rather than redirecting to a login screen.
-**HELPDESK_PUBLIC_TICKET_FORM_CLASS** Define custom form class to show on public pages for anon users. You can use it for adding custom fields and validation, captcha and so on.
-**HELPDESK_PUBLIC_TICKET_QUEUE** Sets the queue for tickets submitted through the public form. If defined, the matching form field will be hidden. This cannot be `None` but must be set to a valid queue slug.
**Default:** Not defined
-**HELPDESK_PUBLIC_TICKET_PRIORITY** Sets the priority for tickets submitted through the public form. If defined, the matching form field will be hidden. Must be set to a valid integer priority.
**Default:** Not defined
-**HELPDESK_PUBLIC_TICKET_DUE_DATE** Sets the due date for tickets submitted through the public form. If defined, the matching form field will be hidden. Set to `None` if you want to hide the form field but do not want to define a value.
Set to True to allow any authenticated user to manage tickets.
You can also apply a custom authorisation logic for identifying helpdesk staff members, by setting this to a callable.
In that case, the value should be a function accepting the active user as a parameter and returning True if the user is considered helpdesk staff, e.g.
If you have added the ``(6, _('Forked'))`` status and wish to have django-helpdesk treat it as an open status choice, add it to the list of OPEN_STATUSES like this::
If you have a new instance, you may override those settings but if you want to keep previous tickets priorities and add new choices, you may increment integer values like this::
-**HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO** Hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? It'll still show on the ticket detail/edit form.
-**HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION** If ``True``, logged in staff users only see queues and tickets to which they have specifically been granted access - this holds for the dashboard, ticket query, and ticket report views. User assignment is done through the standard ``django.admin.admin`` permissions. *Note*: Staff with access to admin interface will be able to see the full list of tickets, but won't have access to details and could not modify them. This setting does not prevent staff users from creating tickets for all queues. Also, superuser accounts have full access to all queues, regardless of whatever queue memberships they have been granted.
-**HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL** Do not ignore fowarded and replied text from the email messages which create a new ticket; useful for cases when customer forwards some email (error from service or something) and wants support to see that
-**HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE** Any incoming .eml message is saved and available, helps when customer spent some time doing fancy markup which has been corrupted during the email-to-ticket-comment translate process
