django-helpdesk/templates/helpdesk/emails/submitter_escalated.txt

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Hello,</p>
You recently logged a ticket with a subject of "{{ ticket.title }}" with us. This e-mail is to advise you of an automated escalation of that ticket.
We will review your ticket shortly and attempt to provide a resolution as soon as possible.
If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.
{% include "helpdesk/emails/text_footer.txt" %}