django-helpdesk/helpdesk/views/feeds.py

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"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
views/feeds.py - A handful of staff-only RSS feeds to provide ticket details
to feed readers or similar software.
"""
from django.contrib.auth.models import User
from django.contrib.syndication.feeds import Feed
from django.core.urlresolvers import reverse
from django.db.models import Q
from django.utils.translation import ugettext as _
from helpdesk.models import Ticket, FollowUp, Queue
class OpenTicketsByUser(Feed):
title_template = 'helpdesk/rss/ticket_title.html'
description_template = 'helpdesk/rss/ticket_description.html'
def get_object(self, bits):
if len(bits) < 1:
raise ObjectDoesNotExist
user = User.objects.get(username__exact=bits[0])
if len(bits) == 2:
queue = Queue.objects.get(slug__exact=bits[1])
else: queue = False
return {'user': user, 'queue': queue}
def title(self, obj):
if obj['queue']:
return _("Helpdesk: Open Tickets in queue %(queue)s for %(username)s") % {
'queue': obj['queue'].title,
'username': obj['user'].username,
}
else:
return _("Helpdesk: Open Tickets for %(username)s") % {
'username': obj['user'].username,
}
def description(self, obj):
if obj['queue']:
return _("Open and Reopened Tickets in queue %(queue)s for %(username)s") % {
'queue': obj['queue'].title,
'username': obj['user'].username,
}
else:
return _("Open and Reopened Tickets for %(username)s") % {
'username': obj['user'].username,
}
def link(self, obj):
if obj['queue']:
return u'%s?assigned_to=%s&queue=%s' % (
reverse('helpdesk_list'),
obj['user'].id,
obj['queue'].id,
)
else:
return u'%s?assigned_to=%s' % (
reverse('helpdesk_list'),
obj['user'].id,
)
def items(self, obj):
if obj['queue']:
return Ticket.objects.filter(
assigned_to=obj['user']
).filter(
queue=obj['queue']
).filter(
Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS)
)
else:
return Ticket.objects.filter(
assigned_to=obj['user']
).filter(
Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS)
)
def item_pubdate(self, item):
return item.created
def item_author_name(self, item):
if item.assigned_to:
return item.assigned_to.username
else:
return _('Unassigned')
class UnassignedTickets(Feed):
title_template = 'helpdesk/rss/ticket_title.html'
description_template = 'helpdesk/rss/ticket_description.html'
title = _('Helpdesk: Unassigned Tickets')
description = _('Unassigned Open and Reopened tickets')
link = ''#%s?assigned_to=' % reverse('helpdesk_list')
def items(self, obj):
return Ticket.objects.filter(
assigned_to__isnull=True
).filter(
Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS)
)
def item_pubdate(self, item):
return item.created
def item_author_name(self, item):
if item.assigned_to:
return item.assigned_to.username
else:
return _('Unassigned')
class RecentFollowUps(Feed):
title_template = 'helpdesk/rss/recent_activity_title.html'
description_template = 'helpdesk/rss/recent_activity_description.html'
title = _('Helpdesk: Recent Followups')
description = _('Recent FollowUps, such as e-mail replies, comments, attachments and resolutions')
link = '/tickets/' # reverse('helpdesk_list')
def items(self):
return FollowUp.objects.order_by('-date')[:20]
class OpenTicketsByQueue(Feed):
title_template = 'helpdesk/rss/ticket_title.html'
description_template = 'helpdesk/rss/ticket_description.html'
def get_object(self, bits):
if len(bits) != 1:
raise ObjectDoesNotExist
return Queue.objects.get(slug__exact=bits[0])
def title(self, obj):
return _('Helpdesk: Open Tickets in queue %(queue)s') % {
'queue': obj.title,
}
def description(self, obj):
return _('Open and Reopened Tickets in queue %(queue)s') % {
'queue': obj.title,
}
def link(self, obj):
return '%s?queue=%s' % (
reverse('helpdesk_list'),
obj.id,
)
def items(self, obj):
return Ticket.objects.filter(
queue=obj
).filter(
Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS)
)
def item_pubdate(self, item):
return item.created
def item_author_name(self, item):
if item.assigned_to:
return item.assigned_to.username
else:
return _('Unassigned')
feed_setup = {
'user': OpenTicketsByUser,
'queue': OpenTicketsByQueue,
'recent_activity': RecentFollowUps,
'unassigned': UnassignedTickets,
}