django-helpdesk/demo/demodesk/config/settings.py

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"""
Django settings for django-helpdesk demodesk project.
For more information on this file, see
https://docs.djangoproject.com/en/1.11/topics/settings/
For the full list of settings and their values, see
https://docs.djangoproject.com/en/1.11/ref/settings/
"""
import os
# Build paths inside the project like this: os.path.join(BASE_DIR, ...)
BASE_DIR = os.path.dirname(os.path.dirname(os.path.abspath(__file__)))
# Quick-start development settings - unsuitable for production
# See https://docs.djangoproject.com/en/1.11/howto/deployment/checklist/
# SECURITY WARNING: keep the secret key used in production secret!
SECRET_KEY = '_crkn1+fnzu5$vns_-d+^ayiq%z4k*s!!ag0!mfy36(y!vrazd'
# SECURITY WARNING: don't run with debug turned on in production!
DEBUG = True
ALLOWED_HOSTS = []
# Application definition
INSTALLED_APPS = [
'django.contrib.admin',
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.sessions',
'django.contrib.messages',
'django.contrib.staticfiles',
'django.contrib.sites',
'django.contrib.humanize',
'markdown_deux',
'bootstrap4form',
'helpdesk'
]
MIDDLEWARE = [
'django.middleware.security.SecurityMiddleware',
'django.contrib.sessions.middleware.SessionMiddleware',
'django.middleware.common.CommonMiddleware',
'django.middleware.csrf.CsrfViewMiddleware',
'django.contrib.auth.middleware.AuthenticationMiddleware',
'django.contrib.messages.middleware.MessageMiddleware',
'django.middleware.clickjacking.XFrameOptionsMiddleware',
]
ROOT_URLCONF = 'demodesk.config.urls'
TEMPLATES = [
{
'BACKEND': 'django.template.backends.django.DjangoTemplates',
'DIRS': [],
'APP_DIRS': True,
'OPTIONS': {
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'debug': True,
'context_processors': [
'django.template.context_processors.debug',
'django.template.context_processors.request',
'django.contrib.auth.context_processors.auth',
'django.contrib.messages.context_processors.messages',
],
},
},
]
WSGI_APPLICATION = 'demodesk.config.wsgi.application'
# django-helpdesk configuration settings
# You can override django-helpdesk's defaults by redefining them here.
# To see what settings are available, see the docs/configuration.rst
# file for more information.
# Some common settings are below.
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'preset_replies': True,
'tickets_per_page': 25
}
# Should the public web portal be enabled?
HELPDESK_PUBLIC_ENABLED = True
HELPDESK_VIEW_A_TICKET_PUBLIC = True
HELPDESK_SUBMIT_A_TICKET_PUBLIC = True
# Should the Knowledgebase be enabled?
HELPDESK_KB_ENABLED = True
# Instead of showing the public web portal first,
# we can instead redirect users straight to the login page.
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False
LOGIN_URL = '/login/'
LOGIN_REDIRECT_URL = '/login/'
# Turn off server-side processing for this local demo
HELPDESK_USE_SERVERSIDE_PROCESSING = False
# Database
# - by default, we use SQLite3 for the demo, but you can also
# configure MySQL or PostgreSQL, see the docs for more:
# https://docs.djangoproject.com/en/1.11/ref/settings/#databases
DATABASES = {
'default': {
'ENGINE': 'django.db.backends.sqlite3',
'NAME': os.path.join(BASE_DIR, 'db.sqlite3'),
}
}
# Sites
# - this allows hosting of more than one site from a single server,
# in practice you can probably just leave this default if you only
# host a single site, but read more in the docs:
# https://docs.djangoproject.com/en/1.11/ref/contrib/sites/
SITE_ID = 1
# Sessions
# https://docs.djangoproject.com/en/1.11/topics/http/sessions
SESSION_COOKIE_AGE = 86400 # = 1 day
# For better default security, set these cookie flags, but
# these are likely to cause problems when testing locally
#CSRF_COOKIE_SECURE = True
#SESSION_COOKIE_SECURE = True
#CSRF_COOKIE_HTTPONLY = True
#SESSION_COOKIE_HTTPONLY = True
# Password validation
# https://docs.djangoproject.com/en/1.11/ref/settings/#auth-password-validators
AUTH_PASSWORD_VALIDATORS = [
{
'NAME': 'django.contrib.auth.password_validation.UserAttributeSimilarityValidator',
},
{
'NAME': 'django.contrib.auth.password_validation.MinimumLengthValidator',
},
{
'NAME': 'django.contrib.auth.password_validation.CommonPasswordValidator',
},
{
'NAME': 'django.contrib.auth.password_validation.NumericPasswordValidator',
},
]
# Email
# https://docs.djangoproject.com/en/1.11/topics/email/
# This demo uses the console backend, which simply prints emails to the console
# rather than actually sending them out.
DEFAULT_FROM_EMAIL = 'helpdesk@example.com'
SERVER_EMAIL = 'helpdesk@example.com'
EMAIL_BACKEND = 'django.core.mail.backends.console.EmailBackend'
# If you want to test sending real emails, uncomment and modify the following:
#EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
#EMAIL_HOST = 'smtp.example.com'
#EMAIL_PORT = '25'
# Internationalization
# https://docs.djangoproject.com/en/1.11/topics/i18n/
# By default, django-helpdesk uses en, but other languages are also available.
# The most complete translations are: es-MX, ru, zh-Hans
# Contribute to our translations via Transifex if you can!
# See CONTRIBUTING.rst for more info.
LANGUAGE_CODE = 'en-US'
TIME_ZONE = 'UTC'
USE_I18N = True
USE_L10N = True
USE_TZ = True
# Static files (CSS, JavaScript, Images)
# https://docs.djangoproject.com/en/1.11/howto/static-files/
STATIC_URL = '/static/'
# static root needs to be defined in order to use collectstatic
STATIC_ROOT = os.path.join(BASE_DIR, 'static')
# MEDIA_ROOT is where media uploads are stored.
# We set this to a directory to host file attachments created
# with tickets.
MEDIA_URL = '/media/'
MEDIA_ROOT = os.path.join(BASE_DIR, 'media')
# Fixtures
# https://docs.djangoproject.com/en/1.11/ref/settings/#std:setting-FIXTURE_DIRS
# - This is only necessary to make the demo project work, not needed for
# your own projects unless you make your own fixtures
FIXTURE_DIRS = [os.path.join(BASE_DIR, 'fixtures')]
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try:
from .local_settings import *
except ImportError:
pass