mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-10-08 19:33:25 +02:00
491 lines
32 KiB
Python
491 lines
32 KiB
Python
|
# encoding: utf-8
|
||
|
|
import datetime
|
||
|
|
from south.db import db
|
||
|
|
from south.v2 import SchemaMigration
|
||
|
|
from django.db import models
|
||
|
|
|
||
|
|
class Migration(SchemaMigration):
|
||
|
|
|
||
|
|
def forwards(self, orm):
|
||
|
|
|
||
|
|
# Adding model 'Queue'
|
||
|
|
db.create_table('helpdesk_queue', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
|
||
|
|
('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||
|
|
('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
|
||
|
|
('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||
|
|
('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||
|
|
('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||
|
|
('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
|
||
|
|
('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||
|
|
('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||
|
|
('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||
|
|
('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||
|
|
('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
|
||
|
|
('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
|
||
|
|
('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['Queue'])
|
||
|
|
|
||
|
|
# Adding model 'Ticket'
|
||
|
|
db.create_table('helpdesk_ticket', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
|
||
|
|
('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
|
||
|
|
('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
|
||
|
|
('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
|
||
|
|
('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||
|
|
('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
|
||
|
|
('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
|
||
|
|
('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
|
||
|
|
('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['Ticket'])
|
||
|
|
|
||
|
|
# Adding model 'FollowUp'
|
||
|
|
db.create_table('helpdesk_followup', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||
|
|
('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
|
||
|
|
('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||
|
|
('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
|
||
|
|
('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['FollowUp'])
|
||
|
|
|
||
|
|
# Adding model 'TicketChange'
|
||
|
|
db.create_table('helpdesk_ticketchange', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
|
||
|
|
('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['TicketChange'])
|
||
|
|
|
||
|
|
# Adding model 'Attachment'
|
||
|
|
db.create_table('helpdesk_attachment', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
|
||
|
|
('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
|
||
|
|
('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
|
||
|
|
('size', self.gf('django.db.models.fields.IntegerField')()),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['Attachment'])
|
||
|
|
|
||
|
|
# Adding model 'PreSetReply'
|
||
|
|
db.create_table('helpdesk_presetreply', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('body', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['PreSetReply'])
|
||
|
|
|
||
|
|
# Adding M2M table for field queues on 'PreSetReply'
|
||
|
|
db.create_table('helpdesk_presetreply_queues', (
|
||
|
|
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
|
||
|
|
('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
|
||
|
|
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||
|
|
))
|
||
|
|
db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
|
||
|
|
|
||
|
|
# Adding model 'EscalationExclusion'
|
||
|
|
db.create_table('helpdesk_escalationexclusion', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('date', self.gf('django.db.models.fields.DateField')()),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['EscalationExclusion'])
|
||
|
|
|
||
|
|
# Adding M2M table for field queues on 'EscalationExclusion'
|
||
|
|
db.create_table('helpdesk_escalationexclusion_queues', (
|
||
|
|
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
|
||
|
|
('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
|
||
|
|
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||
|
|
))
|
||
|
|
db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
|
||
|
|
|
||
|
|
# Adding model 'EmailTemplate'
|
||
|
|
db.create_table('helpdesk_emailtemplate', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('plain_text', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
('html', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['EmailTemplate'])
|
||
|
|
|
||
|
|
# Adding model 'KBCategory'
|
||
|
|
db.create_table('helpdesk_kbcategory', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
|
||
|
|
('description', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['KBCategory'])
|
||
|
|
|
||
|
|
# Adding model 'KBItem'
|
||
|
|
db.create_table('helpdesk_kbitem', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
|
||
|
|
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('question', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
('answer', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
|
||
|
|
('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
|
||
|
|
('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['KBItem'])
|
||
|
|
|
||
|
|
# Adding model 'SavedSearch'
|
||
|
|
db.create_table('helpdesk_savedsearch', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
|
||
|
|
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('query', self.gf('django.db.models.fields.TextField')()),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['SavedSearch'])
|
||
|
|
|
||
|
|
# Adding model 'UserSettings'
|
||
|
|
db.create_table('helpdesk_usersettings', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
|
||
|
|
('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['UserSettings'])
|
||
|
|
|
||
|
|
# Adding model 'IgnoreEmail'
|
||
|
|
db.create_table('helpdesk_ignoreemail', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('date', self.gf('django.db.models.fields.DateField')(blank=True)),
|
||
|
|
('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
|
||
|
|
('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['IgnoreEmail'])
|
||
|
|
|
||
|
|
# Adding M2M table for field queues on 'IgnoreEmail'
|
||
|
|
db.create_table('helpdesk_ignoreemail_queues', (
|
||
|
|
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
|
||
|
|
('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
|
||
|
|
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||
|
|
))
|
||
|
|
db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
|
||
|
|
|
||
|
|
# Adding model 'TicketCC'
|
||
|
|
db.create_table('helpdesk_ticketcc', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||
|
|
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
|
||
|
|
('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||
|
|
('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['TicketCC'])
|
||
|
|
|
||
|
|
# Adding model 'CustomField'
|
||
|
|
db.create_table('helpdesk_customfield', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
|
||
|
|
('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
|
||
|
|
('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||
|
|
('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||
|
|
('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||
|
|
('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['CustomField'])
|
||
|
|
|
||
|
|
# Adding model 'TicketCustomFieldValue'
|
||
|
|
db.create_table('helpdesk_ticketcustomfieldvalue', (
|
||
|
|
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||
|
|
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||
|
|
('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
|
||
|
|
('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||
|
|
))
|
||
|
|
db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
|
||
|
|
|
||
|
|
# Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
|
||
|
|
db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
|
||
|
|
|
||
|
|
|
||
|
|
def backwards(self, orm):
|
||
|
|
|
||
|
|
# Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
|
||
|
|
db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
|
||
|
|
|
||
|
|
# Deleting model 'Queue'
|
||
|
|
db.delete_table('helpdesk_queue')
|
||
|
|
|
||
|
|
# Deleting model 'Ticket'
|
||
|
|
db.delete_table('helpdesk_ticket')
|
||
|
|
|
||
|
|
# Deleting model 'FollowUp'
|
||
|
|
db.delete_table('helpdesk_followup')
|
||
|
|
|
||
|
|
# Deleting model 'TicketChange'
|
||
|
|
db.delete_table('helpdesk_ticketchange')
|
||
|
|
|
||
|
|
# Deleting model 'Attachment'
|
||
|
|
db.delete_table('helpdesk_attachment')
|
||
|
|
|
||
|
|
# Deleting model 'PreSetReply'
|
||
|
|
db.delete_table('helpdesk_presetreply')
|
||
|
|
|
||
|
|
# Removing M2M table for field queues on 'PreSetReply'
|
||
|
|
db.delete_table('helpdesk_presetreply_queues')
|
||
|
|
|
||
|
|
# Deleting model 'EscalationExclusion'
|
||
|
|
db.delete_table('helpdesk_escalationexclusion')
|
||
|
|
|
||
|
|
# Removing M2M table for field queues on 'EscalationExclusion'
|
||
|
|
db.delete_table('helpdesk_escalationexclusion_queues')
|
||
|
|
|
||
|
|
# Deleting model 'EmailTemplate'
|
||
|
|
db.delete_table('helpdesk_emailtemplate')
|
||
|
|
|
||
|
|
# Deleting model 'KBCategory'
|
||
|
|
db.delete_table('helpdesk_kbcategory')
|
||
|
|
|
||
|
|
# Deleting model 'KBItem'
|
||
|
|
db.delete_table('helpdesk_kbitem')
|
||
|
|
|
||
|
|
# Deleting model 'SavedSearch'
|
||
|
|
db.delete_table('helpdesk_savedsearch')
|
||
|
|
|
||
|
|
# Deleting model 'UserSettings'
|
||
|
|
db.delete_table('helpdesk_usersettings')
|
||
|
|
|
||
|
|
# Deleting model 'IgnoreEmail'
|
||
|
|
db.delete_table('helpdesk_ignoreemail')
|
||
|
|
|
||
|
|
# Removing M2M table for field queues on 'IgnoreEmail'
|
||
|
|
db.delete_table('helpdesk_ignoreemail_queues')
|
||
|
|
|
||
|
|
# Deleting model 'TicketCC'
|
||
|
|
db.delete_table('helpdesk_ticketcc')
|
||
|
|
|
||
|
|
# Deleting model 'CustomField'
|
||
|
|
db.delete_table('helpdesk_customfield')
|
||
|
|
|
||
|
|
# Deleting model 'TicketCustomFieldValue'
|
||
|
|
db.delete_table('helpdesk_ticketcustomfieldvalue')
|
||
|
|
|
||
|
|
|
||
|
|
models = {
|
||
|
|
'auth.group': {
|
||
|
|
'Meta': {'object_name': 'Group'},
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
|
||
|
|
'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'auth.permission': {
|
||
|
|
'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
|
||
|
|
'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
|
||
|
|
},
|
||
|
|
'auth.user': {
|
||
|
|
'Meta': {'object_name': 'User'},
|
||
|
|
'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||
|
|
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
|
||
|
|
'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||
|
|
'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
|
||
|
|
'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||
|
|
'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||
|
|
'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
|
||
|
|
'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
|
||
|
|
'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
|
||
|
|
},
|
||
|
|
'contenttypes.contenttype': {
|
||
|
|
'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
|
||
|
|
'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||
|
|
},
|
||
|
|
'helpdesk.attachment': {
|
||
|
|
'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
|
||
|
|
'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
|
||
|
|
'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
|
||
|
|
'size': ('django.db.models.fields.IntegerField', [], {})
|
||
|
|
},
|
||
|
|
'helpdesk.customfield': {
|
||
|
|
'Meta': {'object_name': 'CustomField'},
|
||
|
|
'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
|
||
|
|
'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
|
||
|
|
'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
|
||
|
|
},
|
||
|
|
'helpdesk.emailtemplate': {
|
||
|
|
'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
|
||
|
|
'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'html': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'plain_text': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||
|
|
},
|
||
|
|
'helpdesk.escalationexclusion': {
|
||
|
|
'Meta': {'object_name': 'EscalationExclusion'},
|
||
|
|
'date': ('django.db.models.fields.DateField', [], {}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.followup': {
|
||
|
|
'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
|
||
|
|
'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||
|
|
'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.ignoreemail': {
|
||
|
|
'Meta': {'object_name': 'IgnoreEmail'},
|
||
|
|
'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
|
||
|
|
'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.kbcategory': {
|
||
|
|
'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
|
||
|
|
'description': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||
|
|
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||
|
|
},
|
||
|
|
'helpdesk.kbitem': {
|
||
|
|
'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
|
||
|
|
'answer': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||
|
|
'question': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
|
||
|
|
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
|
||
|
|
},
|
||
|
|
'helpdesk.presetreply': {
|
||
|
|
'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
|
||
|
|
'body': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.queue': {
|
||
|
|
'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
|
||
|
|
'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||
|
|
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.savedsearch': {
|
||
|
|
'Meta': {'object_name': 'SavedSearch'},
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'query': ('django.db.models.fields.TextField', [], {}),
|
||
|
|
'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
|
||
|
|
},
|
||
|
|
'helpdesk.ticket': {
|
||
|
|
'Meta': {'object_name': 'Ticket'},
|
||
|
|
'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
|
||
|
|
'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||
|
|
'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||
|
|
'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
|
||
|
|
'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
|
||
|
|
'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
|
||
|
|
'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
|
||
|
|
},
|
||
|
|
'helpdesk.ticketcc': {
|
||
|
|
'Meta': {'object_name': 'TicketCC'},
|
||
|
|
'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||
|
|
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||
|
|
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.ticketchange': {
|
||
|
|
'Meta': {'object_name': 'TicketChange'},
|
||
|
|
'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||
|
|
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.ticketcustomfieldvalue': {
|
||
|
|
'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
|
||
|
|
'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||
|
|
'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||
|
|
},
|
||
|
|
'helpdesk.usersettings': {
|
||
|
|
'Meta': {'object_name': 'UserSettings'},
|
||
|
|
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||
|
|
'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||
|
|
'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
complete_apps = ['helpdesk']
|