django-helpdesk/docs/settings.rst

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Settings
========
First, django-helpdesk needs ``django.core.context_processors.request`` activated, so in your ``settings.py`` add::
from django.conf import global_settings
TEMPLATE_CONTEXT_PROCESSORS = (
global_settings.TEMPLATE_CONTEXT_PROCESSORS +
('django.core.context_processors.request',)
)
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates. There are quite a few settings available to toggle functionality within django-helpdesk.
HELPDESK_DEFAULT_SETTINGS
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-------------------------
django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'tickets_per_page': 25
}
Generic Options
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---------------
These changes are visible throughout django-helpdesk
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- **HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT** When a user visits "/", should we redirect to the login page instead of the default homepage?
**Default:** ``HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False``
- **HELPDESK_PREPEND_ORG_NAME** Customize helpdesk name on a few pages, i.e., your organization.
**Default:** ``HELPDESK_PREPEND_ORG_NAME = False``
- **HELPDESK_KB_ENABLED** show knowledgebase links?
**Default:** ``HELPDESK_KB_ENABLED = True``
- **HELDPESK_KB_ENABLED_STAFF** Show knowledgebase links for staff users?
**Default:** ``HELPDESK_KB_ENABLED_STAFF = False``
- **HELPDESK_NAVIGATION_ENABLED** Show extended navigation by default, to all users, irrespective of staff status?
**Default:** ``HELPDESK_NAVIGATION_ENABLED = False``
- **HELPDESK_NAVIGATION_STATS_ENABLED** Show 'stats' link in navigation bar for staff users?
**Default:** ``HELPDESK_NAVIGATION_STATS_ENABLED = True``
- **HELPDESK_SUPPORT_PERSON** Set this to an email address inside your organization and a footer below
the 'Powered by django-helpdesk' will be shown, telling the user whom to contact
in case they have technical problems.
**Default:** ``HELPDESK_SUPPORT_PERSON = ""``
- **HELPDESK_TRANSLATE_TICKET_COMMENTS** Show dropdown list of languages that ticket comments can be translated into via Google Translate?
**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS = False``
- **HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG** List of languages to offer. If set to false, all default google translate languages will be shown.
**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = ["en", "de", "fr", "it", "ru"]``
- **HELPDESK_SHOW_CHANGE_PASSWORD** Show link to 'change password' on 'User Settings' page?
**Default:** ``HELPDESK_SHOW_CHANGE_PASSWORD = False``
- **HELPDESK_FOLLOWUP_MOD** Allow user to override default layout for 'followups' (work in progress)
**Default:** ``HELPDESK_FOLLOWUP_MOD = False``
- **HELPDESK_CUSTOM_WELCOME** Show custom welcome message in dashboard?
**Default:** ``HELPDESK_CUSTOM_WELCOME = False``
- **HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE ** Auto-subscribe user to ticket as a 'CC' if (s)he responds to a ticket?
**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
Options shown on public pages
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-----------------------------
These options only change display of items on public-facing pages, not staff pages.
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- **HELPDESK_VIEW_A_TICKET_PUBLIC** Show 'View a Ticket' section on public page?
**Default:** ``HELPDESK_VIEW_A_TICKET_PUBLIC = True``
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- **HELPDESK_SUBMIT_A_TICKET_PUBLIC** Show 'submit a ticket' section & form on public page?
**Default:** ``HELPDESK_SUBMIT_A_TICKET_PUBLIC = True``
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- **HELPDESK_SHOW_KB_ON_HOMEPAGE** Should we should the KB categories on the homepage?
**Default:** ``HELPDESK_SHOW_KB_ON_HOMEPAGE = False``
Options that change ticket updates
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----------------------------------
- **HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE** Allow non-staff users to interact with tickets? This will also change how 'staff_member_required'
in staff.py will be defined.
**Default:** ``HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = False``
- **HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP** Show edit buttons in ticket follow ups?
**Default:** ``HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = True``
- **HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP** Show delete buttons in ticket follow ups if user is 'superuser'?
**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = False``
- **HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP** Show ticket edit button on top of ticket description?
**Default:** ``HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP = True``
- **HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP** Show ticket delete button on top of ticket description?
**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP = True``
- **HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP** Show hold / unhold button on top of ticket description?
**Default:** ``HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = True``
- **HELPDESK_UPDATE_PUBLIC_DEFAULT** Make all updates public by default? This will hide the 'is this update public' checkbox.
**Default:** ``HELPDESK_UPDATE_PUBLIC_DEFAULT = True``
- **HELPDESK_STAFF_ONLY_TICKET_OWNERS** Only show staff users in ticket owner drop-downs?
**Default:** ``HELPDESK_STAFF_ONLY_TICKET_OWNERS = False``
- **HELPDESK_STAFF_ONLY_TICKET_CC** Only show staff users in ticket cc drop-down?
**Default:** ``HELPDESK_STAFF_ONLY_TICKET_CC = False``
Staff Ticket Creation Settings
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------------------------------
- **HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO** Hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? It'll still show on the ticket detail/edit form.
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**Default:** ``HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = False``
Dashboard Settings
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------------------
These will change the way the *dashboard* is displayed to staff users when they login.
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- **HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED** Show delete button next to unassigned tickets?
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**Default:** ``HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = True``
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- **HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES** Hide empty queues in dashboard overview?
**Default:** ``HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = True``
- **HELPDESK_DASHBOARD_BASIC_TICKET_STATS** Show basic ticket stats on dashboard? This may have performance implications for busy helpdesks.
**Default:** ``HELPDESK_DASHBOARD_BASIC_TICKET_STATS = False``
Footer Display Settings
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-----------------------
- **HELPDESK_FOOTER_SHOW_API_LINK** Show link to API documentation at bottom of page?
**Default:** ``HELPDESK_FOOTER_SHOW_API_LINK = True``
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- **HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK** Show the 'change language' link at bottom of page? Useful if you have a multilingual helpdesk.
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**Default:** ``HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = False``
Default E-Mail Settings
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-----------------------
The following settings default to ``None`` but can be set as defaults, rather than setting them per-queue.
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- ``QUEUE_EMAIL_BOX_TYPE``
- ``QUEUE_EMAIL_BOX_SSL``
- ``QUEUE_EMAIL_BOX_HOST````
- ``QUEUE_EMAIL_BOX_USER``
- ``QUEUE_EMAIL_BOX_PASSWORD``