django-helpdesk/helpdesk/serializers.py

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from rest_framework import serializers
from .models import Ticket
from django.contrib.humanize.templatetags import humanize
"""
A serializer for the Ticket model, returns data in the format as required by
datatables for ticket_list.html. Called from staff.datatables_ticket_list.
"""
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class TicketSerializer(serializers.ModelSerializer):
ticket = serializers.SerializerMethodField()
assigned_to = serializers.SerializerMethodField()
created = serializers.SerializerMethodField()
due_date = serializers.SerializerMethodField()
status = serializers.SerializerMethodField()
row_class = serializers.SerializerMethodField()
class Meta:
model = Ticket
# fields = '__all__'
fields = ('ticket', 'id', 'priority', 'title', 'queue', 'status', 'created', 'due_date', 'assigned_to', 'row_class')
def get_ticket(self, obj):
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return (str(obj.id) + " " + obj.ticket)
def get_status(self, obj):
return (obj.get_status)
def get_created(self, obj):
return (humanize.naturaltime(obj.created))
def get_due_date(self, obj):
return (humanize.naturaltime(obj.due_date))
def get_assigned_to(self, obj):
if obj.assigned_to:
if obj.assigned_to.first_name:
return (obj.assigned_to.first_name)
else:
return (obj.assigned_to.email)
else:
return ("None")
def get_row_class(self, obj):
return (obj.get_priority_css_class)