django-helpdesk/helpdesk/south_migrations/0001_initial.py

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# encoding: utf-8
import datetime
from south.db import db
from south.v2 import SchemaMigration
from django.db import models
class Migration(SchemaMigration):
def forwards(self, orm):
# Adding model 'Queue'
db.create_table('helpdesk_queue', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['Queue'])
# Adding model 'Ticket'
db.create_table('helpdesk_ticket', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['Ticket'])
# Adding model 'FollowUp'
db.create_table('helpdesk_followup', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['FollowUp'])
# Adding model 'TicketChange'
db.create_table('helpdesk_ticketchange', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['TicketChange'])
# Adding model 'Attachment'
db.create_table('helpdesk_attachment', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
('size', self.gf('django.db.models.fields.IntegerField')()),
))
db.send_create_signal('helpdesk', ['Attachment'])
# Adding model 'PreSetReply'
db.create_table('helpdesk_presetreply', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
('body', self.gf('django.db.models.fields.TextField')()),
))
db.send_create_signal('helpdesk', ['PreSetReply'])
# Adding M2M table for field queues on 'PreSetReply'
db.create_table('helpdesk_presetreply_queues', (
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
))
db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
# Adding model 'EscalationExclusion'
db.create_table('helpdesk_escalationexclusion', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
('date', self.gf('django.db.models.fields.DateField')()),
))
db.send_create_signal('helpdesk', ['EscalationExclusion'])
# Adding M2M table for field queues on 'EscalationExclusion'
db.create_table('helpdesk_escalationexclusion_queues', (
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
))
db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
# Adding model 'EmailTemplate'
db.create_table('helpdesk_emailtemplate', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
('plain_text', self.gf('django.db.models.fields.TextField')()),
('html', self.gf('django.db.models.fields.TextField')()),
('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['EmailTemplate'])
# Adding model 'KBCategory'
db.create_table('helpdesk_kbcategory', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
('description', self.gf('django.db.models.fields.TextField')()),
))
db.send_create_signal('helpdesk', ['KBCategory'])
# Adding model 'KBItem'
db.create_table('helpdesk_kbitem', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
('question', self.gf('django.db.models.fields.TextField')()),
('answer', self.gf('django.db.models.fields.TextField')()),
('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
))
db.send_create_signal('helpdesk', ['KBItem'])
# Adding model 'SavedSearch'
db.create_table('helpdesk_savedsearch', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
('query', self.gf('django.db.models.fields.TextField')()),
))
db.send_create_signal('helpdesk', ['SavedSearch'])
# Adding model 'UserSettings'
db.create_table('helpdesk_usersettings', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['UserSettings'])
# Adding model 'IgnoreEmail'
db.create_table('helpdesk_ignoreemail', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
('date', self.gf('django.db.models.fields.DateField')(blank=True)),
('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
))
db.send_create_signal('helpdesk', ['IgnoreEmail'])
# Adding M2M table for field queues on 'IgnoreEmail'
db.create_table('helpdesk_ignoreemail_queues', (
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
))
db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
# Adding model 'TicketCC'
db.create_table('helpdesk_ticketcc', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
))
db.send_create_signal('helpdesk', ['TicketCC'])
# Adding model 'CustomField'
db.create_table('helpdesk_customfield', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
))
db.send_create_signal('helpdesk', ['CustomField'])
# Adding model 'TicketCustomFieldValue'
db.create_table('helpdesk_ticketcustomfieldvalue', (
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
))
db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
# Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
def backwards(self, orm):
# Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
# Deleting model 'Queue'
db.delete_table('helpdesk_queue')
# Deleting model 'Ticket'
db.delete_table('helpdesk_ticket')
# Deleting model 'FollowUp'
db.delete_table('helpdesk_followup')
# Deleting model 'TicketChange'
db.delete_table('helpdesk_ticketchange')
# Deleting model 'Attachment'
db.delete_table('helpdesk_attachment')
# Deleting model 'PreSetReply'
db.delete_table('helpdesk_presetreply')
# Removing M2M table for field queues on 'PreSetReply'
db.delete_table('helpdesk_presetreply_queues')
# Deleting model 'EscalationExclusion'
db.delete_table('helpdesk_escalationexclusion')
# Removing M2M table for field queues on 'EscalationExclusion'
db.delete_table('helpdesk_escalationexclusion_queues')
# Deleting model 'EmailTemplate'
db.delete_table('helpdesk_emailtemplate')
# Deleting model 'KBCategory'
db.delete_table('helpdesk_kbcategory')
# Deleting model 'KBItem'
db.delete_table('helpdesk_kbitem')
# Deleting model 'SavedSearch'
db.delete_table('helpdesk_savedsearch')
# Deleting model 'UserSettings'
db.delete_table('helpdesk_usersettings')
# Deleting model 'IgnoreEmail'
db.delete_table('helpdesk_ignoreemail')
# Removing M2M table for field queues on 'IgnoreEmail'
db.delete_table('helpdesk_ignoreemail_queues')
# Deleting model 'TicketCC'
db.delete_table('helpdesk_ticketcc')
# Deleting model 'CustomField'
db.delete_table('helpdesk_customfield')
# Deleting model 'TicketCustomFieldValue'
db.delete_table('helpdesk_ticketcustomfieldvalue')
models = {
'auth.group': {
'Meta': {'object_name': 'Group'},
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
},
'auth.permission': {
'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
},
'auth.user': {
'Meta': {'object_name': 'User'},
'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
},
'contenttypes.contenttype': {
'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
},
'helpdesk.attachment': {
'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
'size': ('django.db.models.fields.IntegerField', [], {})
},
'helpdesk.customfield': {
'Meta': {'object_name': 'CustomField'},
'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
},
'helpdesk.emailtemplate': {
'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'html': ('django.db.models.fields.TextField', [], {}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
'plain_text': ('django.db.models.fields.TextField', [], {}),
'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
},
'helpdesk.escalationexclusion': {
'Meta': {'object_name': 'EscalationExclusion'},
'date': ('django.db.models.fields.DateField', [], {}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
},
'helpdesk.followup': {
'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
},
'helpdesk.ignoreemail': {
'Meta': {'object_name': 'IgnoreEmail'},
'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
},
'helpdesk.kbcategory': {
'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
'description': ('django.db.models.fields.TextField', [], {}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
},
'helpdesk.kbitem': {
'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
'answer': ('django.db.models.fields.TextField', [], {}),
'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
'question': ('django.db.models.fields.TextField', [], {}),
'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
},
'helpdesk.presetreply': {
'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
'body': ('django.db.models.fields.TextField', [], {}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
},
'helpdesk.queue': {
'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
},
'helpdesk.savedsearch': {
'Meta': {'object_name': 'SavedSearch'},
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'query': ('django.db.models.fields.TextField', [], {}),
'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
},
'helpdesk.ticket': {
'Meta': {'object_name': 'Ticket'},
'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
},
'helpdesk.ticketcc': {
'Meta': {'object_name': 'TicketCC'},
'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
},
'helpdesk.ticketchange': {
'Meta': {'object_name': 'TicketChange'},
'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
},
'helpdesk.ticketcustomfieldvalue': {
'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
},
'helpdesk.usersettings': {
'Meta': {'object_name': 'UserSettings'},
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
}
}
complete_apps = ['helpdesk']