django-helpdesk/views/public.py

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"""
Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
views/public.py - All public facing views, eg non-staff (no authentication
required) views.
"""
from datetime import datetime
from django.core.urlresolvers import reverse
from django.http import HttpResponseRedirect, Http404, HttpResponse
from django.shortcuts import render_to_response, get_object_or_404
from django.template import loader, Context, RequestContext
from django.utils.translation import ugettext as _
from helpdesk.forms import PublicTicketForm
from helpdesk.lib import send_templated_mail
from helpdesk.models import Ticket, Queue
def homepage(request):
if request.user.is_authenticated():
return HttpResponseRedirect(reverse('helpdesk_dashboard'))
if request.method == 'POST':
form = PublicTicketForm(request.POST)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect('%s?ticket=%s&email=%s'% (reverse('helpdesk_public_view'), ticket.ticket_for_url, ticket.submitter_email))
else:
form = PublicTicketForm()
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
return render_to_response('helpdesk/public_homepage.html',
RequestContext(request, {
'form': form,
}))
def view_ticket(request):
ticket = request.GET.get('ticket', '')
email = request.GET.get('email', '')
error_message = ''
if ticket and email:
try:
queue, ticket_id = ticket.split('-')
t = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
return render_to_response('helpdesk/public_view_ticket.html',
RequestContext(request, {'ticket': t,}))
except Ticket.DoesNotExist:
t = False;
error_message = _('Invalid ticket ID or e-mail address. Please try again.')
return render_to_response('helpdesk/public_view_form.html',
RequestContext(request, {
'ticket': ticket,
'email': email,
'error_message': error_message,
}))