From 06fe35e944a70bff3be4d8ae6bbb4c2f0f0cc2ed Mon Sep 17 00:00:00 2001
From: Ross Poulton <ross@rossp.org>
Date: Tue, 11 Aug 2009 08:51:54 +0000
Subject: [PATCH] Fix issue #78: Sending mail to a closed ticket does NOT
 reopen the ticket This has now changed, emailing a closed ticket changes it
 to 'Reopened'. Thanks to mdornseif for the suggestion.

---
 management/commands/get_email.py | 14 +++++++++++++-
 1 file changed, 13 insertions(+), 1 deletion(-)

diff --git a/management/commands/get_email.py b/management/commands/get_email.py
index cff44127..166dd5ba 100644
--- a/management/commands/get_email.py
+++ b/management/commands/get_email.py
@@ -242,6 +242,10 @@ def ticket_from_message(message, queue, quiet):
         new = True
         update = ''
 
+    elif t.status == Ticket.CLOSED_STATUS:
+        t.status = Ticket.REOPENED_STATUS
+        t.save()
+
     context = {
         'ticket': t,
         'queue': queue,
@@ -277,7 +281,10 @@ def ticket_from_message(message, queue, quiet):
                 )
 
     else:
-        update = _(' (Updated)')
+        if t.status == Ticket.REOPENED_STATUS:
+            update = _(' (Reopened')
+        else:
+            update = _(' (Updated)')
 
         if t.assigned_to:
             send_templated_mail(
@@ -304,6 +311,11 @@ def ticket_from_message(message, queue, quiet):
         public = True,
         comment = body,
     )
+
+    if t.status == Ticket.REOPENED_STATUS:
+        f.new_status = Ticket.REOPENED_STATUS
+        f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
+    
     f.save()
 
     if not quiet: