extern/django-helpdesk
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DavidVadnais
2025-03-22 15:29:19 -10:00
parent f1f3cad2f2
commit 091670179b
96 changed files with 7656 additions and 4972 deletions
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31
helpdesk/user.py
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@ -1,4 +1,3 @@
from helpdesk import settings as helpdesk_settings
from helpdesk.models import Queue, Ticket
@ -23,14 +22,13 @@ class HelpdeskUser:
"""
user = self.user
all_queues = Queue.objects.all()
public_ids = [q.pk for q in
Queue.objects.filter(allow_public_submission=True)]
limit_queues_by_user = \
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION \
public_ids = [q.pk for q in Queue.objects.filter(allow_public_submission=True)]
limit_queues_by_user = (
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION
and not user.is_superuser
)
if limit_queues_by_user:
id_list = [q.pk for q in all_queues if user.has_perm(
q.permission_name)]
id_list = [q.pk for q in all_queues if user.has_perm(q.permission_name)]
id_list += public_ids
return all_queues.filter(pk__in=id_list)
else:
@ -56,8 +54,11 @@ class HelpdeskUser:
return Ticket.objects.filter(queue__in=self.get_queues())
def has_full_access(self):
return self.user.is_superuser or self.user.is_staff \
return (
self.user.is_superuser
or self.user.is_staff
or helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE
)
def can_access_queue(self, queue):
"""Check if a certain user can access a certain queue.
@ -71,18 +72,18 @@ class HelpdeskUser:
else:
return (
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION
and
self.user.has_perm(queue.permission_name)
and self.user.has_perm(queue.permission_name)
)
def can_access_ticket(self, ticket):
"""Check to see if the user has permission to access
a ticket. If not then deny access."""
a ticket. If not then deny access."""
user = self.user
if self.can_access_queue(ticket.queue):
return True
elif self.has_full_access() or \
(ticket.assigned_to and user.id == ticket.assigned_to.id):
elif self.has_full_access() or (
ticket.assigned_to and user.id == ticket.assigned_to.id
):
return True
else:
return False
@ -90,4 +91,6 @@ class HelpdeskUser:
def can_access_kbcategory(self, category):
if category.public:
return True
return self.has_full_access() or (category.queue and self.can_access_queue(category.queue))
return self.has_full_access() or (
category.queue and self.can_access_queue(category.queue)
)