Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}", + "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading": "Ticket Assigned", "subject": "(Assigned)", @@ -16,7 +16,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "assigned_owner", - "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: YOU
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}", + "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: YOU
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading": "Ticket Assigned To You", "subject": "(Assigned To You)", @@ -28,7 +28,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "closed_cc", - "html": "
Hello,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.
", + "html": "Hello,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.
", "plain_text": "Hello,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n", "heading": "Ticket Closed", "subject": "(Closed)", @@ -40,7 +40,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "closed_owner", - "html": "Hello,
\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ ticket.resolution }}", + "html": "
Hello,
\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ ticket.resolution }}", "plain_text": "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", "heading": "Ticket Closed", "subject": "(Closed)", @@ -64,7 +64,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "escalated_cc", - "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}", + "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading": "Ticket Escalated", "subject": "(Escalated)", @@ -76,7 +76,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "escalated_owner", - "html": "
Hello,
\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}", + "html": "
Hello,
\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n", "heading": "Ticket Assigned to You Has Been Escalated", "subject": "(Escalated)", @@ -100,7 +100,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "newticket_cc", - "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nView Online to update this ticket (login required)
Description:
\r\n\r\n{{ ticket.description }}", + "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nView Online to update this ticket (login required)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n", "heading": "New Ticket Opened", "subject": "(Opened)", @@ -124,7 +124,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "resolved_cc", - "html": "
Hello,
\r\n\r\nThe following ticket has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", + "html": "Hello,
\r\n\r\nThe following ticket has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", "plain_text": "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", "heading": "Ticket Resolved", "subject": "(Resolved)", @@ -136,7 +136,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "resolved_owner", - "html": "Hello,
\r\n\r\nA ticket currently assigned to you has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", + "html": "Hello,
\r\n\r\nA ticket currently assigned to you has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", "plain_text": "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", "heading": "Ticket Resolved", "subject": "(Resolved)", @@ -160,7 +160,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "updated_cc", - "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", + "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", "heading": "Ticket Updated", "subject": "(Updated)", @@ -172,7 +172,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "updated_owner", - "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", + "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", "heading": "Ticket Updated", "subject": "(Updated)", @@ -196,7 +196,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "assigned_cc", - "html": "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description }}", + "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", "heading": "Заявка", "subject": " ", @@ -208,7 +208,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "assigned_owner", - "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была присвоена Вам.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: ВАМ
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description }}", + "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была присвоена Вам.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: ВАМ
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", "heading": "Вам присвоенна заявка", "subject": " ", @@ -220,7 +220,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "closed_cc", - "html": "
Здравствуйте,
\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке to оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Было принято следующее решение:
\r\n\r\n{{ resolution }}\r\n\r\n
Перейти к заявке {{ ticket.staff_url }}.
", + "html": "Здравствуйте,
\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке to оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было принято следующее решение:
\r\n\r\n{{ resolution }}\r\n\r\n
Перейти к заявке {{ ticket.staff_url }}.
", "plain_text": "Здравствуйте,\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}", "heading": "Заявка закрыта", "subject": " ", @@ -232,7 +232,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "closed_owner", - "html": "Здравствуйте,
\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}", + "html": "
Здравствуйте,
\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}", "plain_text": "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n", "heading": "Заявка закрыта", "subject": " ", @@ -256,7 +256,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "escalated_cc", - "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\")был автоматически повышен.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description }}", + "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\")был автоматически повышен.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", "heading": "Приоритет заявки повышен", "subject": " ", @@ -268,7 +268,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "escalated_owner", - "html": "
Здравствуйте,
\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявкеоставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description }}", + "html": "
Здравствуйте,
\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявкеоставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.", "heading": "Приоритет присвоенной Вам заявки был повышен", "subject": " ", @@ -292,7 +292,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "newticket_cc", - "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что была подана новая заявка
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Описание:
\r\n\r\n{{ ticket.description }}", + "html": "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что была подана новая заявка
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n", "heading": "Подана новая заявка", "subject": " ", @@ -316,7 +316,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "resolved_cc", - "html": "
Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
", + "html": "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
", "plain_text": "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", "heading": "Решение найдено", "subject": " ", @@ -328,7 +328,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "resolved_owner", - "html": "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nочередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
", + "html": "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nочередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
", "plain_text": "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", "heading": "Решение найдено", "subject": " ", @@ -352,7 +352,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "updated_cc", - "html": "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.
", + "html": "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.
", "plain_text": "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.", "heading": "Заявка обновлена", "subject": " ", @@ -364,7 +364,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "updated_owner", - "html": "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.
", + "html": "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.
", "plain_text": "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}.", "heading": "Заявка обновлена", "subject": " ", @@ -388,7 +388,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "assigned_cc", - "html": "Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}", + "html": "
Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading": "Ticket Zugewiesen", "subject": "(Zugewiesen)", @@ -400,7 +400,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "assigned_owner", - "html": "
Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: SIE
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}", + "html": "
Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: SIE
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading": "Ein Ticket wurde Ihnen zugewiesen", "subject": "(Ihnen zugewiesen)", @@ -412,7 +412,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "closed_cc", - "html": "
Hallo,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ resolution }}\r\n\r\n
Sie können dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.
", + "html": "Hallo,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ resolution }}\r\n\r\n
Sie können dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.
", "plain_text": "Hallo,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n", "heading": "Ticket geschlossen", "subject": "(Geschlossen)", @@ -424,7 +424,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "closed_owner", - "html": "Hallo,
\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ ticket.resolution }}", + "html": "
Hallo,
\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ ticket.resolution }}", "plain_text": "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n", "heading": "Ticket geschlossen", "subject": "(Geschlossen)", @@ -448,7 +448,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "escalated_cc", - "html": "
Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}", + "html": "
Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading": "Ticket Eskaliert", "subject": "(Eskaliert)", @@ -460,7 +460,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "escalated_owner", - "html": "
Hallo,
\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.
", + "html": "Hallo,
\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.
", "plain_text": "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n", "heading": "Ein an Sie zugewiesenes Ticket wurde eskaliert", "subject": "(Eskaliert)", @@ -484,7 +484,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "newticket_cc", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Beschreibung:
\r\n\r\n{{ ticket.description }}", + "html": "
Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Beschreibung:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n", "heading": "Neues Ticket eröffnet", "subject": "(Eröffnet)", @@ -508,7 +508,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "resolved_cc", - "html": "
Hallo,
\r\n\r\nDas folgende Ticket wurde gelöst:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", + "html": "Hallo,
\r\n\r\nDas folgende Ticket wurde gelöst:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", "plain_text": "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", "heading": "Ticket gelöst", "subject": "(Gelöst)", @@ -520,7 +520,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "resolved_owner", - "html": "Hallo,
\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", + "html": "Hallo,
\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", "plain_text": "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", "heading": "Ticket gelöst", "subject": "(Gelöst)", @@ -544,7 +544,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "updated_cc", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", + "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n", "heading": "Ticket aktualisiert", "subject": "(Aktualisiert)", @@ -556,7 +556,7 @@ "model": "helpdesk.emailtemplate", "fields": { "template_name": "updated_owner", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", + "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n", "heading": "Ticket Aktualisiert", "subject": "(Aktualisiert)", @@ -580,7 +580,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket Assign\u00e9", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}", + "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %} a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.\r\n\r\nIdentifiant\u00a0: {{ ticket.ticket }}\r\nFile d'attente\u00a0: {{ queue.title }}\r\nTitre\u00a0: {{ ticket.title }}\r\nOuvert le\u00a0: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par\u00a0: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9\u00a0: {{ ticket.get_priority_display }}\r\nStatut\u00a0: {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0\u00a0: {{ ticket.get_assigned_to }}\r\nAdresse\u00a0: {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait\u00a0:\r\n\r\n{{ ticket.description }}\r\n\r\n", "subject": "(Assign\u00e9)", @@ -592,7 +592,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Le ticket vous est assign\u00e9", - "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a \u00e9t\u00e9 assign\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}", + "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a \u00e9t\u00e9 assign\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a \u00e9t\u00e9 assign\u00e9.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}", "subject": "(Pour vous)", @@ -604,7 +604,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket Ferm\u00e9", - "html": "
Bonjour,
\r\n\r\nLe ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.get_assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}", + "html": "
Bonjour,
\r\n\r\nLe ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.get_assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nLe ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\n", "subject": "(Ferm\u00e9)", @@ -616,7 +616,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket Ferm\u00e9", - "html": "
Bonjour,
\r\n\r\n\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n", + "html": "
Bonjour,
\r\n\r\n\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}", "subject": "(Ferm\u00e9 - \u00e0 vous)", @@ -640,7 +640,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Priorit\u00e9 du ticket augment\u00e9e", - "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.
\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}", + "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.
\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n", "subject": "(Priorit\u00e9 augment\u00e9e)", @@ -664,7 +664,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Priorit\u00e9 de votre ticket augment\u00e9e", - "html": "
Bonjour,
\r\n\r\nUn ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n\r\n
Merci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible..
", + "html": "Bonjour,
\r\n\r\nUn ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Merci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible..
", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nUn ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.\r\n", "subject": "(Priorit\u00e9 augment\u00e9e - \u00e0 vous)", @@ -676,7 +676,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Nouveau ticket ouvert", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Description :
\r\n\r\n{{ ticket.description }}", + "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Description :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription\u00a0:\r\n{{ ticket.description }}\r\n\r\n", "subject": "(Ouvert)", @@ -700,7 +700,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket r\u00e9solu", - "html": "
Bonjour,
\r\n\r\nLe ticket suivant a \u00e9t\u00e9 r\u00e9solu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", + "html": "Bonjour,
\r\n\r\nLe ticket suivant a \u00e9t\u00e9 r\u00e9solu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nLe ticket suivant a \u00e9t\u00e9 r\u00e9solu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", "subject": "(R\u00e9solu)", @@ -712,7 +712,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket r\u00e9solu", - "html": "Bonjour,
\r\n\r\nUn ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", + "html": "Bonjour,
\r\n\r\nUn ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nUn ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", "subject": "(R\u00e9solu - \u00e0 vous)", @@ -736,7 +736,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket mis \u00e0 jour", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a \u00e9t\u00e9 mis \u00e0 jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n\r\n
Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.
", + "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a \u00e9t\u00e9 mis \u00e0 jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.
", "locale": "fr", "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a \u00e9t\u00e9 mis \u00e0 jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9\u00a0:\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.\r\n\r\n", "subject": "(Mis \u00e0 jour)", @@ -748,7 +748,7 @@ "model": "helpdesk.emailtemplate", "fields": { "heading": "Ticket mis \u00e0 jour", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description }}\r\n\r\n
Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.
", + "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.
", "locale": "fr", "plain_text": "Hello,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.\r\n\r\n", "subject": "(Mis \u00e0 jour - \u00e0 vous)", @@ -774,7 +774,7 @@ "locale": "it", "template_name": "assigned_cc", "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", - "html": "Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione del ticket era:
\r\n\r\n{{ ticket.description }}", + "html": "
Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading": "Ticket Assegnato", "subject": "(Assegnato)" } @@ -786,7 +786,7 @@ "locale": "it", "template_name": "assigned_owner", "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}", - "html": "
Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description }}", + "html": "
Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading": "Ticket Assegnato a Te", "subject": "(Assegnato a Te)" } @@ -798,7 +798,7 @@ "locale": "it", "template_name": "closed_cc", "plain_text": "Salve,\r\n\r\nIl ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} \u00e8 stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita \u00e8:\r\n\r\n{{ resolution }}", - "html": "
Salve,
\r\n\r\nIl ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} \u00e8 stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description }}\r\n\r\n
La soluzione fornita \u00e8:
\r\n\r\n{{ resolution }}\r\n\r\n
Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.
", + "html": "Salve,
\r\n\r\nIl ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} \u00e8 stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita \u00e8:
\r\n\r\n{{ resolution }}\r\n\r\n
Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.
", "heading": "Ticket Chiuso", "subject": "(Closed)" } @@ -810,7 +810,7 @@ "locale": "it", "template_name": "closed_owner", "plain_text": "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html": "Salve,
\r\n\r\nIl seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description }}\r\n\r\n
La soluzione fornita \u00e8:
\r\n\r\n{{ ticket.resolution }}", + "html": "
Salve,
\r\n\r\nIl seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita \u00e8:
\r\n\r\n{{ ticket.resolution }}", "heading": "Ticket Chiuso", "subject": "(Chiuso)" } @@ -834,7 +834,7 @@ "locale": "it", "template_name": "escalated_cc", "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}", - "html": "
Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description }}", + "html": "
Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading": "Priorit\u00e0 Aumentata", "subject": "(Priorit\u00e0)" } @@ -846,7 +846,7 @@ "locale": "it", "template_name": "escalated_owner", "plain_text": "Salve,\r\n\r\nLa priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al pi\u00f9 presto.", - "html": "
Salve,
\r\n\r\nLa priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description }}", + "html": "
Salve,
\r\n\r\nLa priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading": "La Priorit\u00e0 di un Ticket Assegnato a Te \u00e8 Stata Aumentata", "subject": "(Priorit\u00e0)" } @@ -870,7 +870,7 @@ "locale": "it", "template_name": "newticket_cc", "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}", - "html": "
Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Descrizione:
\r\n\r\n{{ ticket.description }}", + "html": "
Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Descrizione:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading": "Nuovo Ticket Aperto", "subject": "(Aperto)" } @@ -894,7 +894,7 @@ "locale": "it", "template_name": "resolved_cc", "plain_text": "Salve,\r\n\r\nIl seguente ticket \u00e8 stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita \u00e8:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.", - "html": "
Salve,
\r\n\r\nIl seguente ticket \u00e8 stato risolto:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description }}\r\n\r\n
La risoluzione aggiunta era:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.
", + "html": "Salve,
\r\n\r\nIl seguente ticket \u00e8 stato risolto:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione aggiunta era:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.
", "heading": "Ticket Risolto", "subject": "(Risolto)" } @@ -906,7 +906,7 @@ "locale": "it", "template_name": "resolved_owner", "plain_text": "Salve,\r\n\r\nun ticket a te assegnato \u00e8 stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita \u00e8:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.", - "html": "Salve,
\r\n\r\nUn ticket a te assegnato \u00e8 stato risolto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description }}\r\n\r\n
La risoluzione fornita \u00e8:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.
", + "html": "Salve,
\r\n\r\nUn ticket a te assegnato \u00e8 stato risolto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione fornita \u00e8:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.
", "heading": "Ticket Risolto", "subject": "(Risolto)" } @@ -930,7 +930,7 @@ "locale": "it", "template_name": "updated_cc", "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento \u00e8 stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html": "Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale era:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Il seguente commento \u00e8 stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.
", + "html": "Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento \u00e8 stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.
", "heading": "Ticket Aggiornato", "subject": "(Aggiornato)" } @@ -942,7 +942,7 @@ "locale": "it", "template_name": "updated_owner", "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento \u00e8 stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html": "Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description }}\r\n\r\n
Il seguente commento \u00e8 stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.
", + "html": "Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento \u00e8 stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.
", "heading": "Ticket Aggiornato", "subject": "(Updated)" }