From 12fba9c68ca09c4e58a8638479b0b1c667c2c791 Mon Sep 17 00:00:00 2001
From: bhargav1002 <bhargavpatel1002@gmail.com>
Date: Sun, 8 Jun 2025 16:42:26 +0530
Subject: [PATCH] Add priority filter to ticket list view and template

---
 helpdesk/templates/helpdesk/filters/priority.html | 15 +++++++++++++++
 helpdesk/templates/helpdesk/ticket_list.html      |  7 +++++++
 helpdesk/views/staff.py                           |  4 ++++
 3 files changed, 26 insertions(+)
 create mode 100644 helpdesk/templates/helpdesk/filters/priority.html

diff --git a/helpdesk/templates/helpdesk/filters/priority.html b/helpdesk/templates/helpdesk/filters/priority.html
new file mode 100644
index 00000000..2b9f7340
--- /dev/null
+++ b/helpdesk/templates/helpdesk/filters/priority.html
@@ -0,0 +1,15 @@
+{% load i18n humanize %}
+{% load static %}
+{% load in_list %}
+<div class="form-row">
+  <div class="col col-sm-3">
+    <label for='id_priority'>{% trans "Priority" %}:</label>
+  </div>
+  <div class="col col-sm-3">
+    <select id='id_priority' name='priority' multiple='selected' size='5'>{% for p in priority_choices %}<option value='{{ p.0 }}'{% if p.0|in_list:query_params.filtering.priority__in %} selected='selected'{% endif %}>{{ p.1 }}</option>{% endfor %}</select>
+  </div>
+  <div class="col col-sm-6">
+    <button class="filterBuilderRemove btn btn-danger btn-sm float-right"><i class="fas fa-trash-alt"></i></button>
+  </div>
+  <div class='form-row filterHelp'>{% trans "Ctrl-click to select multiple options" %}</div>
+</div>
\ No newline at end of file
diff --git a/helpdesk/templates/helpdesk/ticket_list.html b/helpdesk/templates/helpdesk/ticket_list.html
index 5c5f8e0b..0e0fa640 100644
--- a/helpdesk/templates/helpdesk/ticket_list.html
+++ b/helpdesk/templates/helpdesk/ticket_list.html
@@ -171,6 +171,9 @@
                                         <option id="filterBuilderSelect-Sort" value="Sort"{% if query_params.sorting %} disabled{% endif %}>
                                             {% trans "Sorting" %}
                                         </option>
+                                        <option id="filterBuilderSelect-Priority" value="Priority"{% if query_params.filtering.priority__in %} disabled{% endif %}>
+                                            {% trans "Priority" %}
+                                        </option>
                                         <option id="filterBuilderSelect-Owner" value="Owner"{% if query_params.filtering.assigned_to__id__in or query_params.filtering_null.assigned_to__id__isnull %} disabled{% endif %}>
                                             {% trans "Owner" %}
                                         </option>
@@ -201,6 +204,10 @@
                                     id="filterBoxSort">
                                     {% include 'helpdesk/filters/sorting.html' %}
                                 </li>
+                                <li class="list-group-item filterBox{% if query_params.filtering.priority__in %} filterBoxShow{% endif %}"
+                                    id="filterBoxPriority">
+                                    {% include 'helpdesk/filters/priority.html' %}
+                                </li>
                                 <li class="filterBox{% if query_params.filtering.assigned_to__id__in or query_params.filtering_null.assigned_to__id__isnull %} filterBoxShow{% endif %} list-group-item"
                                     id=filterBoxOwner>
                                     {% include 'helpdesk/filters/owner.html' %}
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 63f9ea9d..bf82e5fc 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -1077,6 +1077,7 @@ def ticket_list(request):
         "queue",
         "assigned_to",
         "status",
+        "priority",
         "q",
         "sort",
         "sortreverse",
@@ -1089,6 +1090,7 @@ def ticket_list(request):
             ("queue", "queue__id__in"),
             ("assigned_to", "assigned_to__id__in"),
             ("status", "status__in"),
+            ("priority", "priority__in"),
             ("kbitem", "kbitem__in"),
         ]
         filter_null_params = dict(
@@ -1096,6 +1098,7 @@ def ticket_list(request):
                 ("queue", "queue__id__isnull"),
                 ("assigned_to", "assigned_to__id__isnull"),
                 ("status", "status__isnull"),
+                ("priority", "priority__isnull"),
                 ("kbitem", "kbitem__isnull"),
             ]
         )
@@ -1187,6 +1190,7 @@ def ticket_list(request):
             kb_items=kbitem,
             queue_choices=huser.get_queues(),
             status_choices=Ticket.STATUS_CHOICES,
+            priority_choices=Ticket.PRIORITY_CHOICES,
             kbitem_choices=kbitem_choices,
             urlsafe_query=urlsafe_query,
             user_saved_queries=user_saved_queries,