diff --git a/docs/settings.rst b/docs/settings.rst
index 3d2c5032..97f51768 100644
--- a/docs/settings.rst
+++ b/docs/settings.rst
@@ -176,6 +176,32 @@ Options that change ticket updates
   **Default:** ``HELPDESK_STAFF_ONLY_TICKET_CC = False``
 
 
+Options that change ticket properties
+-------------------------------------
+
+- **HELPDESK_TICKET_PRIORITY_CHOICES** Customize the priority choices for all tickets.
+
+  The **default** is below::
+
+        HELPDESK_TICKET_PRIORITY_CHOICES = (
+            (1, _('1. Critical')),
+            (2, _('2. High')),
+            (3, _('3. Normal')),
+            (4, _('4. Low')),
+            (5, _('5. Very Low')),
+        )
+  If you have a new instance, you may override those settings but if you want to keep previous tickets priorities and add new choices, you may increment integer values like this::
+
+        HELPDESK_TICKET_PRIORITY_CHOICES = (
+            (1, _('1. Critical')),
+            (2, _('2. High')),
+            (3, _('3. Normal')),
+            (4, _('4. Low')),
+            (5, _('5. Very Low')),
+            (6, _('6. Cold')),
+            (7, _('7. Hot')),
+        )
+
 Staff Ticket Creation Settings
 ------------------------------
 
diff --git a/helpdesk/models.py b/helpdesk/models.py
index 8881ad1c..02e09ca1 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -477,13 +477,7 @@ class Ticket(models.Model):
         (DUPLICATE_STATUS, _('Duplicate')),
     )
 
-    PRIORITY_CHOICES = (
-        (1, _('1. Critical')),
-        (2, _('2. High')),
-        (3, _('3. Normal')),
-        (4, _('4. Low')),
-        (5, _('5. Very Low')),
-    )
+    PRIORITY_CHOICES = helpdesk_settings.TICKET_PRIORITY_CHOICES
 
     title = models.CharField(
         _('Title'),
diff --git a/helpdesk/settings.py b/helpdesk/settings.py
index ee82ffcd..e23a59cf 100644
--- a/helpdesk/settings.py
+++ b/helpdesk/settings.py
@@ -6,6 +6,7 @@ Default settings for django-helpdesk.
 from django import forms
 from django.conf import settings
 from django.core.exceptions import ImproperlyConfigured
+from django.utils.translation import gettext_lazy as _
 import os
 import re
 import warnings
@@ -101,6 +102,19 @@ HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings,
 ALLOWED_URL_SCHEMES = getattr(settings, 'ALLOWED_URL_SCHEMES', (
     'file', 'ftp', 'ftps', 'http', 'https', 'irc', 'mailto', 'sftp', 'ssh', 'tel', 'telnet', 'tftp', 'vnc', 'xmpp',
 ))
+
+# Ticket priority choices
+DEFAULT_TICKET_PRIORITY_CHOICES = (
+    (1, _('1. Critical')),
+    (2, _('2. High')),
+    (3, _('3. Normal')),
+    (4, _('4. Low')),
+    (5, _('5. Very Low')),
+)
+TICKET_PRIORITY_CHOICES = getattr(settings,
+                           'HELPDESK_TICKET_PRIORITY_CHOICES',
+                           DEFAULT_TICKET_PRIORITY_CHOICES)
+
 ############################
 # options for public pages #
 ############################