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* Add queue-based automatic ticket escalation

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Ross Poulton
2008-01-16 04:38:24 +00:00
parent d3571d2397
commit 1524c37941
3 changed files with 83 additions and 2 deletions
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2
models.py
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@ -46,6 +46,8 @@ class Queue(models.Model):
title = models.CharField(maxlength=100)
slug = models.SlugField(help_text='This slug is used when building ticket ID\'s. Once set, try not to change it or e-mailing may get messy.')
email_address = models.EmailField(blank=True, null=True, help_text='All outgoing e-mails for this queue will use this e-mail address. If you use IMAP or POP3, this shoul be the e-mail address for that mailbox.')
escalate_hours = models.IntegerField(blank=True, null=True, help_text='For tickets which are not held, how often do you wish to increase their priority? Set to 0 for no escalation.')
last_escalation = models.DateTimeField(blank=True, null=True, editable=False)
def _from_address(self):
if not self.email_address: