Merge pull request #1268 from django-helpdesk/fix_my_tickets_showing_for_staff

Allow "My Tickets" visibility for staff users to be controlled by a setting

docs/api.rst

@@ -1,6 +1,9 @@
 API
 ===
 
+.. contents:: In this document...
+   :depth: 2
+
 A REST API (built with ``djangorestframework``) is available in order to list, create, update and delete tickets from
 other tools thanks to HTTP requests.
 

docs/install.rst

@@ -1,10 +1,13 @@
 Installation/integration into an existing Django application
-============
+============================================================
 
 .. note:: 
 
     For standalone installation, refer to the :doc:`standalone installation docs <standalone>`.
 
+.. contents:: In this document...
+   :depth: 2
+
 ``django-helpdesk`` installation isn't difficult, but it requires you have a bit 
 of existing know-how about Django.
 

docs/settings.rst

@@ -1,6 +1,9 @@
 Settings
 ========
 
+.. contents:: In this document...
+   :depth: 2
+
 First, django-helpdesk needs  ``django.core.context_processors.request`` activated, so you must add it to the ``settings.py``. Add the following::
 
     TEMPLATES = [
@@ -87,6 +90,10 @@ These changes are visible throughout django-helpdesk
 
   **Default:** ``HELPDESK_NAVIGATION_ENABLED = False``
   
+- **HELPDESK_SHOW_MY_TICKETS_IN_NAV_FOR_STAFF** Show "My tickets" for staff. Typically used for help desk deployments that allow staff to create tickets to action other staff members.
+
+  **Default:** ``HELPDESK_SHOW_MY_TICKETS_IN_NAV_FOR_STAFF = True``
+
 - **HELPDESK_TRANSLATE_TICKET_COMMENTS** Show dropdown list of languages that ticket comments can be translated into via Google Translate?
 
   **Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS = False``

helpdesk/settings.py

@@ -91,6 +91,12 @@ HELPDESK_TICKETS_TIMELINE_ENABLED = getattr(
 # status?
 HELPDESK_NAVIGATION_ENABLED = getattr(settings, "HELPDESK_NAVIGATION_ENABLED", False)
 
+# Show the "My Tickets" navigation option for staff members - typically this is for when
+# staff can create tickets to action other staff.
+HELPDESK_SHOW_MY_TICKETS_IN_NAV_FOR_STAFF = getattr(
+    settings, "HELPDESK_SHOW_MY_TICKETS_IN_NAV_FOR_STAFF", True
+)
+
 # use public CDNs to serve jquery and other javascript by default?
 # otherwise, use built-in static copy
 HELPDESK_USE_CDN = getattr(settings, "HELPDESK_USE_CDN", False)

helpdesk/templates/helpdesk/navigation-sidebar.html

@@ -40,12 +40,14 @@
             <span>{% trans "New Ticket" %}</span>
           </a>
         </li>
+        {% if helpdesk_settings.HELPDESK_SHOW_MY_TICKETS_IN_NAV_FOR_STAFF %}
         <li class="nav-item{% if 'my-tickets' in request.path %} active{% endif %}">
             <a class="nav-link" href="{% url 'helpdesk:my-tickets' %}">
                 <i class="fas fa-fw fa-tasks"></i>
                 <span>{% trans "My Tickets" %}</span>
             </a>
         </li>
+        {% endif %}
         <li class="nav-item{% if 'reports' in request.path %} active{% endif %}">
           <a class="nav-link" href="{% url 'helpdesk:report_index' %}">
             <i class="fas fa-fw fa-chart-area"></i>