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Nullable "default_owner" field added to Queue model

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If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
This commit is contained in:
imbashamba
2016-02-17 11:40:08 +03:00
parent b8c08b7699
commit 191ce3c53c
3 changed files with 45 additions and 0 deletions
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14
helpdesk/forms.py
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@ -406,6 +406,9 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
due_date = self.cleaned_data['due_date'],
)
if q.default_owner and not t.assigned_to:
t.assigned_to = q.default_owner
t.save()
for field, value in self.cleaned_data.items():
@ -460,6 +463,17 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
)
messages_sent_to.append(t.submitter_email)
if t.assigned_to and t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
send_templated_mail(
'assigned_owner',
context,
recipients=t.assigned_to.email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.assigned_to.email)
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',