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Create an API endpoint to list/create/update/delete tickets (including custom fields !) + Refactoring in forms.py

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bbe
2022-03-31 17:19:49 +02:00
parent 6b79e1499b
commit 1daa1d88aa
9 changed files with 199 additions and 55 deletions
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45
helpdesk/forms.py
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@ -16,11 +16,12 @@ from django.utils.translation import ugettext_lazy as _
from django.contrib.auth import get_user_model
from django.utils import timezone
from helpdesk.lib import safe_template_context, process_attachments
from helpdesk.lib import safe_template_context, process_attachments, convert_value
from helpdesk.models import (Ticket, Queue, FollowUp, IgnoreEmail, TicketCC,
CustomField, TicketCustomFieldValue, TicketDependency, UserSettings)
from helpdesk import settings as helpdesk_settings
from helpdesk.settings import CUSTOMFIELD_TO_FIELD_DICT, CUSTOMFIELD_DATETIME_FORMAT, \
CUSTOMFIELD_DATE_FORMAT, CUSTOMFIELD_TIME_FORMAT
if helpdesk_settings.HELPDESK_KB_ENABLED:
from helpdesk.models import (KBItem)
@ -28,22 +29,6 @@ if helpdesk_settings.HELPDESK_KB_ENABLED:
logger = logging.getLogger(__name__)
User = get_user_model()
CUSTOMFIELD_TO_FIELD_DICT = {
# Store the immediate equivalences here
'boolean': forms.BooleanField,
'date': forms.DateField,
'time': forms.TimeField,
'datetime': forms.DateTimeField,
'email': forms.EmailField,
'url': forms.URLField,
'ipaddress': forms.GenericIPAddressField,
'slug': forms.SlugField,
}
CUSTOMFIELD_DATE_FORMAT = "%Y-%m-%d"
CUSTOMFIELD_TIME_FORMAT = "%H:%M:%S"
CUSTOMFIELD_DATETIME_FORMAT = f"{CUSTOMFIELD_DATE_FORMAT} {CUSTOMFIELD_TIME_FORMAT}"
class CustomFieldMixin(object):
"""
@ -71,10 +56,7 @@ class CustomFieldMixin(object):
instanceargs['widget'] = forms.NumberInput(attrs={'class': 'form-control'})
elif field.data_type == 'list':
fieldclass = forms.ChoiceField
choices = field.choices_as_array
if field.empty_selection_list:
choices.insert(0, ('', '---------'))
instanceargs['choices'] = choices
instanceargs['choices'] = field.get_choices()
instanceargs['widget'] = forms.Select(attrs={'class': 'form-control'})
else:
# Try to use the immediate equivalences dictionary
@ -155,15 +137,7 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
except ObjectDoesNotExist:
cfv = TicketCustomFieldValue(ticket=self.instance, field=customfield)
# Convert date/time data type to known fixed format string.
if datetime is type(value):
cfv.value = value.strftime(CUSTOMFIELD_DATETIME_FORMAT)
elif date is type(value):
cfv.value = value.strftime(CUSTOMFIELD_DATE_FORMAT)
elif time is type(value):
cfv.value = value.strftime(CUSTOMFIELD_TIME_FORMAT)
else:
cfv.value = value
cfv.value = convert_value(value)
cfv.save()
return super(EditTicketForm, self).save(*args, **kwargs)
@ -290,14 +264,7 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
return ticket, queue
def _create_custom_fields(self, ticket):
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '', 1)
custom_field = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=ticket,
field=custom_field,
value=value)
cfv.save()
ticket.save_custom_field_values(self.cleaned_data)
def _create_follow_up(self, ticket, title, user=None):
followup = FollowUp(ticket=ticket,