add option to 'hide empty queues' in dashboard overview.

code to show empty queue is from b7df9b9495

helpdesk/settings.py

@@ -109,6 +109,9 @@ HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(settings, 'HELPDESK_CREATE_TIC
 # show delete button next to unassigned tickets
 HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = getattr(settings, 'HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED', True)
 
+# hide empty queues in dashboard overview?
+HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = getattr(settings, 'HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES', True)
+
 
 
 ''' options for footer '''

helpdesk/views/staff.py

@@ -85,6 +85,7 @@ def dashboard(request):
     # Queue 2     4    12
 
     cursor = connection.cursor()
+    if helpdesk_settings.HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES:
         cursor.execute("""
             SELECT      q.id as queue,
                         q.title AS name,
@@ -97,6 +98,21 @@ def dashboard(request):
                 GROUP BY queue, name
                 ORDER BY q.id;
         """)
+    else:
+        cursor.execute("""
+            SELECT      q.id as queue,
+                        q.title AS name,
+                        COUNT(CASE t.status WHEN '1' THEN t.id WHEN '2' THEN t.id END) AS open,
+                        COUNT(CASE t.status WHEN '3' THEN t.id END) AS resolved,
+                        COUNT(CASE t.status WHEN '4' THEN t.id END) AS closed
+                FROM    helpdesk_queue q
+                LEFT OUTER JOIN helpdesk_ticket t
+                ON      q.id = t.queue_id            
+                GROUP BY queue, name
+                ORDER BY q.id;
+        """)    
+    
+    
     dash_tickets = query_to_dict(cursor.fetchall(), cursor.description)
 
     return render_to_response('helpdesk/dashboard.html',