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Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting

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Sam Splunks
2024-02-14 13:03:58 +00:00
parent eb9d947dd6
commit 220f6d56a8
3 changed files with 32 additions and 15 deletions
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29
helpdesk/models.py
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@ -1025,25 +1025,28 @@ class FollowUp(models.Model):
time_spent_seconds = 0
open_hours = helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS
holidays = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS
# split time interval by days
days = latest.toordinal() - earliest.toordinal()
if days:
for day in range(days + 1):
if day == 0:
start_day_time = earliest
end_day_time = earliest.replace(hour=23, minute=59, second=59)
elif day == days:
start_day_time = latest.replace(hour=0, minute=0, second=0)
for day in range(days + 1):
if day == 0:
start_day_time = earliest
if days == 0:
# close single day case
end_day_time = latest
else:
middle_day_time = earliest + datetime.timedelta(days=day)
start_day_time = middle_day_time.replace(hour=0, minute=0, second=0)
end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
end_day_time = earliest.replace(hour=23, minute=59, second=59)
elif day == days:
start_day_time = latest.replace(hour=0, minute=0, second=0)
end_day_time = latest
else:
middle_day_time = earliest + datetime.timedelta(days=day)
start_day_time = middle_day_time.replace(hour=0, minute=0, second=0)
end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
if start_day_time.strftime("%m-%d") not in holidays:
time_spent_seconds += daily_time_spent_calculation(start_day_time, end_day_time, open_hours)
# handle same day
else:
time_spent_seconds += daily_time_spent_calculation(earliest, latest, open_hours)
return datetime.timedelta(seconds=time_spent_seconds)