From 22d3a59390f49147632e0c82b389dde4c44e0ca7 Mon Sep 17 00:00:00 2001 From: Garret Wassermann Date: Sun, 30 Aug 2020 06:59:48 -0400 Subject: [PATCH] Apply patch for #853 --- docs/configuration.rst | 2 ++ 1 file changed, 2 insertions(+) diff --git a/docs/configuration.rst b/docs/configuration.rst index 9e10a7d2..6686b1ec 100644 --- a/docs/configuration.rst +++ b/docs/configuration.rst @@ -21,6 +21,8 @@ Before django-helpdesk will be much use, you need to do some basic configuration If you wish to use `celery` instead of cron, you must add 'django_celery_beat' to `INSTALLED_APPS` and add a periodic celery task through the Django admin. + You will need to create a support queue, and associated login/host values, in the Django admin interface, in order for mail to be picked-up from the mail server and placed in the tickets table of your database. The values in the settings file alone, will not create the necessary values to trigger the get_email function. + 4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis:: 0 * * * * /path/to/helpdesksite/manage.py escalate_tickets