* Add localisation hooks

* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py

views/feeds.py

@@ -0,0 +1,129 @@
+from django.contrib.auth.models import User
+from django.contrib.syndication.feeds import Feed
+from django.core.urlresolvers import reverse
+from django.db.models import Q
+from django.utils.translation import ugettext as _
+
+from helpdesk.models import Ticket, FollowUp, Queue
+
+
+class OpenTicketsByUser(Feed):
+    title_template = 'helpdesk/rss/ticket_title.html'
+    description_template = 'helpdesk/rss/ticket_description.html'
+
+    def get_object(self, bits):
+        if len(bits) < 1:
+            raise ObjectDoesNotExist
+        user = User.objects.get(username__exact=bits[0])
+        if len(bits) == 2:
+            queue = Queue.objects.get(slug__exact=bits[1])
+        else: queue = False
+
+        return {'user': user, 'queue': queue}
+
+    def title(self, obj):
+        if obj['queue']:
+            return _("Helpdesk: Open Tickets in queue %(queue)s for %(username)s") % {'queue': obj['queue'].title, 'username': obj['user'].username}
+        else:
+            return _("Helpdesk: Open Tickets for %(username)s") % {'username': obj['user'].username}
+
+    def description(self, obj):
+        if obj['queue']:
+            return _("Open and Reopened Tickets in queue %(queue)s for %(username)s") % {'queue': obj['queue'].title, 'username': obj['user'].username}
+        else:
+            return _("Open and Reopened Tickets for %(username)s") % {'username': obj['user'].username}
+
+    def link(self, obj):
+        if obj['queue']:
+            return u'%s?assigned_to=%s&queue=%s' % (reverse('helpdesk_list'), obj['user'].id, obj['queue'].id)
+        else:
+            return u'%s?assigned_to=%s' % (reverse('helpdesk_list'), obj['user'].id)
+
+    def items(self, obj):
+        if obj['queue']:
+            return Ticket.objects.filter(assigned_to=obj['user']).filter(queue=obj['queue']).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
+        else:
+            return Ticket.objects.filter(assigned_to=obj['user']).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
+    
+    def item_pubdate(self, item):
+        return item.created
+
+    def item_author_name(self, item):
+        if item.assigned_to:
+            return item.assigned_to.username
+        else:
+            return _('Unassigned')
+
+
+class UnassignedTickets(Feed):
+    title_template = 'helpdesk/rss/ticket_title.html'
+    description_template = 'helpdesk/rss/ticket_description.html'
+    
+    title = _('Helpdesk: Unassigned Tickets')
+    description = _('Unassigned Open and Reopened tickets')
+    link = ''#%s?assigned_to=' % reverse('helpdesk_list')
+
+    def items(self, obj):
+        return Ticket.objects.filter(assigned_to__isnull=True).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
+    
+    def item_pubdate(self, item):
+        return item.created
+    
+    
+    def item_author_name(self, item):
+        if item.assigned_to:
+            return item.assigned_to.username
+        else:
+            return _('Unassigned')
+
+
+class RecentFollowUps(Feed):
+    title_template = 'helpdesk/rss/recent_activity_title.html'
+    description_template = 'helpdesk/rss/recent_activity_description.html'
+
+    title = _('Helpdesk: Recent Followups')
+    description = _('Recent FollowUps, such as e-mail replies, comments, attachments and resolutions')
+    link = '/tickets/' # reverse('helpdesk_list')
+
+    def items(self):
+        return FollowUp.objects.order_by('-date')[:20]
+
+
+class OpenTicketsByQueue(Feed):
+    title_template = 'helpdesk/rss/ticket_title.html'
+    description_template = 'helpdesk/rss/ticket_description.html'
+
+    def get_object(self, bits):
+        if len(bits) != 1:
+            raise ObjectDoesNotExist
+        return Queue.objects.get(slug__exact=bits[0])
+
+    def title(self, obj):
+        return _('Helpdesk: Open Tickets in queue %(queue)s') % {'queue': obj.title}
+
+    def description(self, obj):
+        return _('Open and Reopened Tickets in queue %(queue)s') % {'queue': obj.title}
+
+    def link(self, obj):
+        return '%s?queue=%s' % (reverse('helpdesk_list'), obj.id)
+
+    def items(self, obj):
+        return Ticket.objects.filter(queue=obj).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
+
+    def item_pubdate(self, item):
+        return item.created
+    
+    def item_author_name(self, item):
+        if item.assigned_to:
+            return item.assigned_to.username
+        else:
+            return _('Unassigned')
+
+
+feed_setup = {
+    'user': OpenTicketsByUser,
+    'queue': OpenTicketsByQueue,
+    'recent_activity': RecentFollowUps,
+    'unassigned': UnassignedTickets,
+}
+