* Add localisation hooks

* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py

views/public.py

@@ -0,0 +1,60 @@
+"""
+Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
+
+(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
+
+views/public.py - All public facing views, eg non-staff (no authentication
+                  required) views.
+"""
+from datetime import datetime
+
+from django.core.urlresolvers import reverse
+from django.http import HttpResponseRedirect, Http404, HttpResponse
+from django.shortcuts import render_to_response, get_object_or_404
+from django.template import loader, Context, RequestContext
+from django.utils.translation import ugettext as _
+
+from helpdesk.forms import PublicTicketForm
+from helpdesk.lib import send_templated_mail
+from helpdesk.models import Ticket, Queue
+
+def homepage(request):
+    if request.user.is_authenticated():
+        return HttpResponseRedirect(reverse('helpdesk_dashboard'))
+    
+    if request.method == 'POST':
+        form = PublicTicketForm(request.POST)
+        form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
+        if form.is_valid():
+            ticket = form.save()
+            return HttpResponseRedirect('%s?ticket=%s&email=%s'% (reverse('helpdesk_public_view'), ticket.ticket_for_url, ticket.submitter_email))
+    else:
+        form = PublicTicketForm()
+        form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
+
+    return render_to_response('helpdesk/public_homepage.html',
+        RequestContext(request, {
+            'form': form,
+        }))
+
+def view_ticket(request):
+    ticket = request.GET.get('ticket', '')
+    email = request.GET.get('email', '')
+    error_message = ''
+
+    if ticket and email:
+        try:
+            queue, ticket_id = ticket.split('-')
+            t = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
+            return render_to_response('helpdesk/public_view_ticket.html', 
+                RequestContext(request, {'ticket': t,}))
+        except:
+            t = False;
+            error_message = _('Invalid ticket ID or e-mail address. Please try again.')
+
+    return render_to_response('helpdesk/public_view_form.html', 
+        RequestContext(request, {
+            'ticket': ticket,
+            'email': email,
+            'error_message': error_message,
+        }))