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Initial general clean-up of stuff

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This commit is contained in:
Alex Barcelo
2016-10-21 17:14:12 +02:00
parent 5e340338b4
commit 24d88be8d9
27 changed files with 827 additions and 710 deletions
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87
helpdesk/settings.py
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@@ -11,22 +11,27 @@ try:
except:
DEFAULT_USER_SETTINGS = None
if type(DEFAULT_USER_SETTINGS) != type(dict()):
if not isinstance(DEFAULT_USER_SETTINGS, dict):
DEFAULT_USER_SETTINGS = {
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'tickets_per_page': 25
}
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'tickets_per_page': 25
}
HAS_TAG_SUPPORT = False
''' generic options - visible on all pages '''
##########################################
# generic options - visible on all pages #
##########################################
# redirect to login page instead of the default homepage when users visits "/"?
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False)
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings,
'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT',
False)
# show knowledgebase links?
HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
@@ -34,14 +39,20 @@ HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
# show extended navigation by default, to all users, irrespective of staff status?
HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
# use public CDNs to serve jquery and other javascript by default? otherwise, use built-in static copy
# use public CDNs to serve jquery and other javascript by default?
# otherwise, use built-in static copy
HELPDESK_USE_CDN = getattr(settings, 'HELPDESK_USE_CDN', False)
# show dropdown list of languages that ticket comments can be translated into?
HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS', False)
HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings,
'HELPDESK_TRANSLATE_TICKET_COMMENTS',
False)
# list of languages to offer. if set to false, all default google translate languages will be shown.
HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG', ["en", "de", "fr", "it", "ru"])
# list of languages to offer. if set to false,
# all default google translate languages will be shown.
HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings,
'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG',
["en", "de", "fr", "it", "ru"])
# show link to 'change password' on 'User Settings' page?
HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
@@ -50,10 +61,15 @@ HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD
HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
# auto-subscribe user to ticket if (s)he responds to a ticket?
HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings, 'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE', False)
HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings,
'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE',
False)
''' options for public pages '''
############################
# options for public pages #
############################
# show 'view a ticket' section on public page?
HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
@@ -61,17 +77,25 @@ HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC
HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
###################################
# options for update_ticket views #
###################################
''' options for update_ticket views '''
# allow non-staff users to interact with tickets? this will also change how 'staff_member_required'
# allow non-staff users to interact with tickets?
# this will also change how 'staff_member_required'
# in staff.py will be defined.
HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings,
'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE',
False)
# show edit buttons in ticket follow ups.
HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP', True)
HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings,
'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP',
True)
# show delete buttons in ticket follow ups if user is 'superuser'
HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(
settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
# make all updates public by default? this will hide the 'is this update public' checkbox
HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
@@ -82,21 +106,28 @@ HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKE
# only show staff users in ticket cc drop-down
HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
# allow the subject to have a configurable template.
HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE', "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(
settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE',
"{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
# default fallback locale when queue locale not found
HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
''' options for staff.create_ticket view '''
########################################
# options for staff.create_ticket view #
########################################
# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?
HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(
settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
#################
# email options #
#################
''' email options '''
# default Queue email submission settings
QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None)
QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
@@ -104,6 +135,6 @@ QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
# only allow users to access queues that they are members of?
HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)
HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)