From 2577d3704a70d1255021ff5ea4fdc57a63b99e1e Mon Sep 17 00:00:00 2001
From: Andreas Kotowicz <andreas.kotowicz@gmail.com>
Date: Thu, 3 Feb 2011 12:42:51 +0100
Subject: [PATCH] introduce status DUPLICATE. This is somethimes useful. The
 number of the original bug can written inside the 'comment / resolution'
 field.

---
 helpdesk/models.py                      |  2 ++
 helpdesk/templates/helpdesk/base.html   |  2 +-
 helpdesk/templates/helpdesk/ticket.html | 10 ++++++++--
 3 files changed, 11 insertions(+), 3 deletions(-)

diff --git a/helpdesk/models.py b/helpdesk/models.py
index 9a34a585..faa1e601 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -230,12 +230,14 @@ class Ticket(models.Model):
     REOPENED_STATUS = 2
     RESOLVED_STATUS = 3
     CLOSED_STATUS = 4
+    DUPLICATE_STATUS = 5
 
     STATUS_CHOICES = (
         (OPEN_STATUS, _('Open')),
         (REOPENED_STATUS, _('Reopened')),
         (RESOLVED_STATUS, _('Resolved')),
         (CLOSED_STATUS, _('Closed')),
+        (DUPLICATE_STATUS, _('Duplicate')),        
     )
 
     PRIORITY_CHOICES = (
diff --git a/helpdesk/templates/helpdesk/base.html b/helpdesk/templates/helpdesk/base.html
index 58278b0b..aad40318 100644
--- a/helpdesk/templates/helpdesk/base.html
+++ b/helpdesk/templates/helpdesk/base.html
@@ -41,7 +41,7 @@
                     <li><a href='{% url helpdesk_report_index %}'>{% trans "Stats" %}</a></li>
                     {% if user_saved_queries_ %}
                         <li><a href="#queryloadheader" id="toggle_query">Load Saved Query</a></li>
-                    {% endif %}                    
+                    {% endif %}
                     <li><a href='{% url logout %}'>{% trans "Logout" %}</a></li>
                     {% if not query %}<li><form id='searchform' method='get' action='{% url helpdesk_list %}'><input type='text' name='q' size='10' class='input' value='{% trans "Search..." %}' id='search_query' onFocus='s=document.getElementById("search_query");if (s.value == "{% trans "Search..." %}") { s.value = ""; }' title='{% trans "Enter a keyword, or a ticket number to jump straight to that ticket." %}'/><input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' /><input type='hidden' name='search_type' value='header' />{% csrf_token %}</form></li>{% endif %}
                 </ul>
diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html
index 653a2f55..04731ca9 100644
--- a/helpdesk/templates/helpdesk/ticket.html
+++ b/helpdesk/templates/helpdesk/ticket.html
@@ -85,12 +85,14 @@
         {% ifequal ticket.status 1 %}
         <dd><input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>{% trans "Open" %}</label> &raquo;
         <input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo;
-        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label></dd>
+        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> &raquo;
+        <input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
         {% endifequal %}
         {% ifequal ticket.status 2 %}
         <dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> &raquo; 
         <input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo; 
-        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> </dd>
+        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> &raquo; 
+        <input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
         {% endifequal %}
         {% ifequal ticket.status 3 %}
         <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
@@ -101,6 +103,10 @@
         <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
         <input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>{% trans "Closed" %}</label></dd>
         {% endifequal %}
+        {% ifequal ticket.status 5 %}
+        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
+        <input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
+        {% endifequal %}
     
         <dt><label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>(Optional)</span></dt>
         <dd><input type='checkbox' name='public' value='1' checked='checked' /></dD>