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fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs

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Arkadiy Korotaev
2021-04-13 14:04:08 +02:00
parent 012ba4f42d
commit 2b4c82fd1b
8 changed files with 128 additions and 30 deletions
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docs/settings.rst
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@ -223,3 +223,7 @@ The following settings were defined in previous versions and are no longer suppo
- **HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK** Is never shown. Use your own template if required.
- **HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP** Discontinued in favor of HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION.
- **HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL** Do not ignore fowarded and replied text from the email messages which create a new ticket; useful for cases when customer forwards some email (error from service or something) and wants support to see that
- **HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE** Any incoming .eml message is saved and available, helps when customer spent some time doing fancy markup which has been corrupted during the email-to-ticket-comment translate process