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fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs

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Arkadiy Korotaev
2021-04-13 14:04:08 +02:00
parent 012ba4f42d
commit 2b4c82fd1b
8 changed files with 128 additions and 30 deletions
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9
helpdesk/settings.py
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@ -162,3 +162,12 @@ HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
# use https in the email links
HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False)
# Include all signatures and forwards in the first ticket message if set
# Useful if you get forwards dropped from them while they are useful part of request
HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False)
# If set then we always save incoming emails as .eml attachments
# which is quite noisy but very helpful for complicated markup, forwards and so on
# (which gets stripped/corrupted otherwise)
HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False)