diff --git a/helpdesk/templates/helpdesk/ticket_desc_table.html b/helpdesk/templates/helpdesk/ticket_desc_table.html
index b968b4e1..023390e9 100644
--- a/helpdesk/templates/helpdesk/ticket_desc_table.html
+++ b/helpdesk/templates/helpdesk/ticket_desc_table.html
@@ -73,9 +73,31 @@
+
{% trans "Assigned To" %} |
+
{{ ticket.get_assigned_to }}
+
+
diff --git a/helpdesk/views/public.py b/helpdesk/views/public.py
index 0f142c05..13867086 100644
--- a/helpdesk/views/public.py
+++ b/helpdesk/views/public.py
@@ -1,7 +1,7 @@
"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
-(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
+(c) Copyright 2008-2025 Jutda. All Rights Reserved. See LICENSE for details.
views/public.py - All public facing views, eg non-staff (no authentication
required) views.
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 024c3b20..8a60ff03 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -1,7 +1,7 @@
"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
-(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
+(c) Copyright 2008-2025 Jutda. All Rights Reserved. See LICENSE for details.
views/staff.py - The bulk of the application - provides most business logic and
renders all staff-facing views.
@@ -87,6 +87,7 @@ import helpdesk.views.abstract_views as abstract_views
from helpdesk.views.permissions import MustBeStaffMixin
import json
import re
+import logging
from rest_framework import status
from rest_framework.decorators import api_view
import typing
@@ -96,6 +97,9 @@ from django.utils.timezone import now
if helpdesk_settings.HELPDESK_KB_ENABLED:
from helpdesk.models import KBItem
+logger = logging.getLogger(__name__)
+
+
DATE_RE: re.Pattern = re.compile(
r"(?P\d{1,2})/(?P\d{1,2})/(?P\d{4})$"
)
@@ -473,6 +477,10 @@ def view_ticket(request, ticket_id):
# add custom fields to further details panel
customfields_form = EditTicketCustomFieldForm(None, instance=ticket)
+ # Define users that the ticket can be assigned to
+ assignable_users = User.objects.filter(is_active=True).order_by('username')
+ logger.debug("Assignable users:", assignable_users)
+
return render(
request,
"helpdesk/ticket.html",
@@ -488,6 +496,7 @@ def view_ticket(request, ticket_id):
"SHOW_SUBSCRIBE": show_subscribe,
"checklist_form": checklist_form,
"customfields_form": customfields_form,
+ "assignable_users": assignable_users,
**extra_context_kwargs,
},
)
@@ -816,7 +825,9 @@ def mass_update(request):
elif action == "delete":
t.delete()
- return HttpResponseRedirect(reverse("helpdesk:list"))
+ # Go to ticket template if from ticket or list template otherwise
+ next_url = request.POST.get("next") or reverse("helpdesk:list")
+ return HttpResponseRedirect(next_url)
mass_update = staff_member_required(mass_update)
|