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almost auto-fix on misc files

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This commit is contained in:
Alex Barcelo
2016-10-23 22:09:17 +02:00
parent 3c35473265
commit 30e3aa55aa
10 changed files with 230 additions and 219 deletions
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3
helpdesk/management/commands/create_escalation_exclusions.py
View File

@@ -21,6 +21,7 @@ from helpdesk.models import EscalationExclusion, Queue
class Command(BaseCommand):
def __init__(self):
BaseCommand.__init__(self)
@@ -42,7 +43,7 @@ class Command(BaseCommand):
default=False,
dest='escalate-verbosely',
help='Display a list of dates excluded'),
)
)
def handle(self, *args, **options):
days = options['days']

4
helpdesk/management/commands/create_queue_permissions.py
View File

@@ -25,6 +25,7 @@ from helpdesk.models import Queue
class Command(BaseCommand):
def __init__(self):
BaseCommand.__init__(self)
@@ -32,7 +33,7 @@ class Command(BaseCommand):
make_option(
'--queues', '-q',
help='Queues to include (default: all). Use queue slugs'),
)
)
def handle(self, *args, **options):
queue_slugs = options['queues']
@@ -71,4 +72,3 @@ class Command(BaseCommand):
)
except IntegrityError:
self.stdout.write(" .. permission already existed, skipping")

2
helpdesk/management/commands/create_usersettings.py
View File

@@ -4,7 +4,7 @@ django-helpdesk - A Django powered ticket tracker for small enterprise.
See LICENSE for details.
create_usersettings.py - Easy way to create helpdesk-specific settings for
create_usersettings.py - Easy way to create helpdesk-specific settings for
users who don't yet have them.
"""

35
helpdesk/management/commands/escalate_tickets.py
View File

@@ -28,6 +28,7 @@ from helpdesk.lib import send_templated_mail, safe_template_context
class Command(BaseCommand):
def __init__(self):
BaseCommand.__init__(self)
@@ -40,7 +41,7 @@ class Command(BaseCommand):
action='store_true',
default=False,
help='Display a list of dates excluded'),
)
)
def handle(self, *args, **options):
verbose = False
@@ -88,17 +89,17 @@ def escalate_tickets(queues, verbose):
print("Processing: %s" % q)
for t in q.ticket_set.filter(
Q(status=Ticket.OPEN_STATUS)
| Q(status=Ticket.REOPENED_STATUS)
).exclude(
priority=1
).filter(
Q(on_hold__isnull=True)
| Q(on_hold=False)
).filter(
Q(last_escalation__lte=req_last_escl_date)
| Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
):
Q(status=Ticket.OPEN_STATUS) |
Q(status=Ticket.REOPENED_STATUS)
).exclude(
priority=1
).filter(
Q(on_hold__isnull=True) |
Q(on_hold=False)
).filter(
Q(last_escalation__lte=req_last_escl_date) |
Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
):
t.last_escalation = timezone.now()
t.priority -= 1
@@ -113,7 +114,7 @@ def escalate_tickets(queues, verbose):
recipients=t.submitter_email,
sender=t.queue.from_address,
fail_silently=True,
)
)
if t.queue.updated_ticket_cc:
send_templated_mail(
@@ -122,7 +123,7 @@ def escalate_tickets(queues, verbose):
recipients=t.queue.updated_ticket_cc,
sender=t.queue.from_address,
fail_silently=True,
)
)
if t.assigned_to:
send_templated_mail(
@@ -131,14 +132,14 @@ def escalate_tickets(queues, verbose):
recipients=t.assigned_to.email,
sender=t.queue.from_address,
fail_silently=True,
)
)
if verbose:
print(" - Esclating %s from %s>%s" % (
t.ticket,
t.priority+1,
t.priority + 1,
t.priority
)
)
)
f = FollowUp(

27
helpdesk/management/commands/get_email.py
View File

@@ -48,7 +48,9 @@ STRIPPED_SUBJECT_STRINGS = [
"Automatic reply: ",
]
class Command(BaseCommand):
def __init__(self):
BaseCommand.__init__(self)
@@ -58,7 +60,7 @@ class Command(BaseCommand):
default=False,
action='store_true',
help='Hide details about each queue/message as they are processed'),
)
)
help = 'Process Jutda Helpdesk queues and process e-mails via ' \
'POP3/IMAP as required, feeding them into the helpdesk.'
@@ -74,7 +76,7 @@ def process_email(quiet=False):
allow_email_submission=True):
if not q.email_box_last_check:
q.email_box_last_check = timezone.now()-timedelta(minutes=30)
q.email_box_last_check = timezone.now() - timedelta(minutes=30)
if not q.email_box_interval:
q.email_box_interval = 0
@@ -176,7 +178,7 @@ def process_queue(q, quiet=False):
ticket = ticket_from_message(message=data[0][1], queue=q, quiet=quiet)
if ticket:
server.store(num, '+FLAGS', '\\Deleted')
server.expunge()
server.close()
server.logout()
@@ -221,7 +223,7 @@ def ticket_from_message(message, queue, quiet):
return False
return True
matchobj = re.match(r".*\["+queue.slug+"-(?P<id>\d+)\]", subject)
matchobj = re.match(r".*\[" + queue.slug + "-(?P<id>\d+)\]", subject)
if matchobj:
# This is a reply or forward.
ticket = matchobj.group('id')
@@ -254,7 +256,7 @@ def ticket_from_message(message, queue, quiet):
'filename': name,
'content': part.get_payload(decode=True),
'type': part.get_content_type()},
)
)
counter += 1
@@ -317,7 +319,7 @@ def ticket_from_message(message, queue, quiet):
if t.status == Ticket.REOPENED_STATUS:
f.new_status = Ticket.REOPENED_STATUS
f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
f.save()
if not quiet:
@@ -332,7 +334,7 @@ def ticket_from_message(message, queue, quiet):
filename=filename,
mime_type=file['type'],
size=len(file['content']),
)
)
a.file.save(filename, ContentFile(file['content']), save=False)
a.save()
if not quiet:
@@ -349,7 +351,7 @@ def ticket_from_message(message, queue, quiet):
recipients=sender_email,
sender=queue.from_address,
fail_silently=True,
)
)
if queue.new_ticket_cc:
send_templated_mail(
@@ -358,7 +360,7 @@ def ticket_from_message(message, queue, quiet):
recipients=queue.new_ticket_cc,
sender=queue.from_address,
fail_silently=True,
)
)
if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc:
send_templated_mail(
@@ -367,7 +369,7 @@ def ticket_from_message(message, queue, quiet):
recipients=queue.updated_ticket_cc,
sender=queue.from_address,
fail_silently=True,
)
)
else:
context.update(comment=f.comment)
@@ -384,7 +386,7 @@ def ticket_from_message(message, queue, quiet):
recipients=t.assigned_to.email,
sender=queue.from_address,
fail_silently=True,
)
)
if queue.updated_ticket_cc:
send_templated_mail(
@@ -393,11 +395,10 @@ def ticket_from_message(message, queue, quiet):
recipients=queue.updated_ticket_cc,
sender=queue.from_address,
fail_silently=True,
)
)
return t
if __name__ == '__main__':
process_email()