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almost auto-fix on misc files

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This commit is contained in:
Alex Barcelo
2016-10-23 22:09:17 +02:00
parent 3c35473265
commit 30e3aa55aa
10 changed files with 230 additions and 219 deletions
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35
helpdesk/management/commands/escalate_tickets.py
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@ -28,6 +28,7 @@ from helpdesk.lib import send_templated_mail, safe_template_context
class Command(BaseCommand):
def __init__(self):
BaseCommand.__init__(self)
@ -40,7 +41,7 @@ class Command(BaseCommand):
action='store_true',
default=False,
help='Display a list of dates excluded'),
)
)
def handle(self, *args, **options):
verbose = False
@ -88,17 +89,17 @@ def escalate_tickets(queues, verbose):
print("Processing: %s" % q)
for t in q.ticket_set.filter(
Q(status=Ticket.OPEN_STATUS)
| Q(status=Ticket.REOPENED_STATUS)
).exclude(
priority=1
).filter(
Q(on_hold__isnull=True)
| Q(on_hold=False)
).filter(
Q(last_escalation__lte=req_last_escl_date)
| Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
):
Q(status=Ticket.OPEN_STATUS) |
Q(status=Ticket.REOPENED_STATUS)
).exclude(
priority=1
).filter(
Q(on_hold__isnull=True) |
Q(on_hold=False)
).filter(
Q(last_escalation__lte=req_last_escl_date) |
Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
):
t.last_escalation = timezone.now()
t.priority -= 1
@ -113,7 +114,7 @@ def escalate_tickets(queues, verbose):
recipients=t.submitter_email,
sender=t.queue.from_address,
fail_silently=True,
)
)
if t.queue.updated_ticket_cc:
send_templated_mail(
@ -122,7 +123,7 @@ def escalate_tickets(queues, verbose):
recipients=t.queue.updated_ticket_cc,
sender=t.queue.from_address,
fail_silently=True,
)
)
if t.assigned_to:
send_templated_mail(
@ -131,14 +132,14 @@ def escalate_tickets(queues, verbose):
recipients=t.assigned_to.email,
sender=t.queue.from_address,
fail_silently=True,
)
)
if verbose:
print(" - Esclating %s from %s>%s" % (
t.ticket,
t.priority+1,
t.priority + 1,
t.priority
)
)
)
f = FollowUp(