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Update style of Ticket FollowUp list to be a timeline

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This commit is contained in:
Garret Wassermann
2016-09-27 17:29:59 -04:00
parent 929ec49fa8
commit 3f620e83a2
2 changed files with 77 additions and 43 deletions
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22
helpdesk/views/staff.py
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@ -391,6 +391,7 @@ def update_ticket(request, ticket_id, public=False):
reassigned = False
old_owner = ticket.assigned_to
if owner is not -1:
if owner != 0 and ((ticket.assigned_to and owner != ticket.assigned_to.id) or not ticket.assigned_to):
new_user = User.objects.get(id=owner)
@ -404,10 +405,13 @@ def update_ticket(request, ticket_id, public=False):
f.title = _('Unassigned')
ticket.assigned_to = None
old_status_str = ticket.get_status_display()
old_status = ticket.status
if new_status != ticket.status:
ticket.status = new_status
ticket.save()
f.new_status = new_status
ticket_status_changed = True
if f.title:
f.title += ' and %s' % ticket.get_status_display()
else:
@ -455,6 +459,24 @@ def update_ticket(request, ticket_id, public=False):
c.save()
ticket.title = title
if new_status != old_status:
c = TicketChange(
followup=f,
field=_('Status'),
old_value=old_status_str,
new_value=ticket.get_status_display(),
)
c.save()
if ticket.assigned_to != old_owner:
c = TicketChange(
followup=f,
field=_('Owner'),
old_value=old_owner,
new_value=ticket.assigned_to,
)
c.save()
if priority != ticket.priority:
c = TicketChange(
followup=f,