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* Added ability to attach files

Browse Source 
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
This commit is contained in:
Ross Poulton
2008-02-08 00:19:58 +00:00
parent 420e9073cf
commit 41a3199513
5 changed files with 136 additions and 37 deletions
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56
scripts/get_email.py
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@@ -14,7 +14,7 @@ import imaplib
from datetime import datetime, timedelta
import email, mimetypes, re
from email.Utils import parseaddr
from helpdesk.models import Queue, Ticket, FollowUp
from helpdesk.models import Queue, Ticket, FollowUp, Attachment
from helpdesk.lib import send_multipart_mail
def process_email():
@@ -71,6 +71,8 @@ def ticket_from_message(message, queue):
sender = message.get('from', 'Unknown Sender')
sender_email = parseaddr(message.get('from', 'Unknown Sender'))[1]
if sender_email.startswith('postmaster'):
sender_email = ''
regex = re.compile("^\[[A-Za-z0-9]+-\d+\]")
if regex.match(subject):
@@ -101,6 +103,7 @@ def ticket_from_message(message, queue):
if ticket:
try:
t = Ticket.objects.get(id=ticket)
new = False
except:
ticket = None
@@ -124,50 +127,51 @@ def ticket_from_message(message, queue):
priority=priority,
)
t.save()
new = True
update = ''
context = {
'ticket': t,
'queue': queue,
}
context = {
'ticket': t,
'queue': queue,
}
update = ""
if new:
if sender_email:
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), sender_email, queue.from_address)
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), sender_email, queue.from_address, fail_silently=True)
if queue.new_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address)
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address, fail_silently=True)
if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address)
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address, fail_silently=True)
else:
f = FollowUp(
ticket = t,
title = 'E-Mail Received from %s' % sender_email,
date = datetime.now(),
public = True,
comment = body,
)
f.save()
update = " (Updated)"
if t.assigned_to:
send_multipart_mail('helpdesk/emails/owner_updated', context, '%s %s (Updated)' % (t.ticket, t.title), t.assigned_to.email, queue.from_address)
send_multipart_mail('helpdesk/emails/owner_updated', context, '%s %s (Updated)' % (t.ticket, t.title), t.assigned_to.email, queue.from_address, file_silently=True)
if queue.updated_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_updatedt', context, '%s %s (Updated)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address)
send_multipart_mail('helpdesk/emails/cc_updated', context, '%s %s (Updated)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address, fail_silently=True)
f = FollowUp(
ticket = t,
title = 'E-Mail Received from %s' % sender_email,
date = datetime.now(),
public = True,
comment = body,
)
f.save()
print " [%s-%s] %s%s" % (t.queue.slug, t.id, t.title, update)
#for file in files:
#data = file['content']
#filename = file['filename'].replace(' ', '_')
#type = file['type']
#a = Attachment(followup=f, filename=filename, mimetype=type, size=len(data))
#a.save()
#print " - %s" % file['filename']
for file in files:
filename = file['filename'].replace(' ', '_')
a = Attachment(followup=f, filename=filename, mime_type=file['type'], size=len(file['content']))
a.save_file_file(file['filename'], file['content'])
a.save()
print " - %s" % file['filename']
if __name__ == '__main__':
process_email()