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Allow to track queue change in follow-ups

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Sam Splunks
2024-04-08 12:33:23 +00:00
parent c9ca97516a
commit 42be32b17b
3 changed files with 21 additions and 0 deletions
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4
helpdesk/views/staff.py
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@ -428,6 +428,7 @@ def view_ticket(request, ticket_id):
'form': form,
'active_users': users,
'priorities': Ticket.PRIORITY_CHOICES,
'queues': queue_choices,
'preset_replies': PreSetReply.objects.filter(
Q(queues=ticket.queue) | Q(queues__isnull=True)),
'ticketcc_string': ticketcc_string,
@ -566,6 +567,7 @@ def update_ticket_view(request, ticket_id, public=False):
title = request.POST.get('title', '')
owner = int(request.POST.get('owner', -1))
priority = int(request.POST.get('priority', ticket.priority))
queue = int(request.POST.get('queue', ticket.queue.id))
# Check if a change happened on checklists
new_checklists = {}
@ -589,6 +591,7 @@ def update_ticket_view(request, ticket_id, public=False):
new_status == ticket.status,
title == ticket.title,
priority == int(ticket.priority),
queue == int(ticket.queue.id),
due_date == ticket.due_date,
(owner == -1) or (not owner and not ticket.assigned_to) or
(owner and User.objects.get(id=owner) == ticket.assigned_to),
@ -605,6 +608,7 @@ def update_ticket_view(request, ticket_id, public=False):
public = request.POST.get('public', False),
owner = int(request.POST.get('owner', -1)),
priority = int(request.POST.get('priority', -1)),
queue = int(request.POST.get('queue', -1)),
new_status = new_status,
time_spent = get_time_spent_from_request(request),
due_date = get_due_date_from_request_or_ticket(request, ticket),