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Merge pull request #1013 from Mte90/new-option-fields

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Add settings to Disable Time spent and Dependencies fields
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Garret Wassermann 2022-04-22 06:33:02 -04:00 committed by GitHub
commit 449e3f9214
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8 changed files with 54 additions and 13 deletions
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8
docs/settings.rst
View File

@ -94,6 +94,14 @@ These changes are visible throughout django-helpdesk
**Default:** ``HELPDESK_ANON_ACCESS_RAISES_404 = False``
- **HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET** If False, disable the dependencies fields on ticket.
**Default:** ``HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = True``
- **HELPDESK_ENABLE_TIME_SPENT_ON_TICKET** If False, disable the time spent fields on ticket.
**Default:** ``HELPDESK_ENABLE_TIME_SPENT_ON_TICKET = True``
- **HELPDESK_TICKETS_TIMELINE_ENABLED** If False, remove from the dashboard the Timeline view for tickets.
**Default:** ``HELPDESK_TICKETS_TIMELINE_ENABLED = True``

10
helpdesk/settings.py
View File

@ -41,6 +41,16 @@ HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings,
'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT',
False)
# Enable the Dependencies field on ticket view
HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = getattr(settings,
'HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET',
True)
# Enable the Time spent on field on ticket view
HELPDESK_ENABLE_TIME_SPENT_ON_TICKET = getattr(settings,
'HELPDESK_ENABLE_TIME_SPENT_ON_TICKET',
True)
# raises a 404 to anon users. It's like it was invisible
HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
'HELPDESK_ANON_ACCESS_RAISES_404',

2
helpdesk/templates/helpdesk/followup_edit.html
View File

@ -46,8 +46,10 @@
<dt><label for="id_new_status">New Status:</label></dt>
<dd>{{ form.new_status }}</dd>
<p>If the status was changed, what was it changed to?</p>
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
<dt><label for="id_time_spent">Time spent:</label></dt>
<dd>{{ form.time_spent }}</dd>
{% endif %}
</dl>
</fieldset>
<p><input class="btn btn-primary btn-sm" type="submit" value="Submit"></p>{% csrf_token %}

4
helpdesk/templates/helpdesk/report_index.html
View File

@ -45,7 +45,7 @@
<th>{% trans "Open" %}</th>
<th>{% trans "Resolved" %}</th>
<th>{% trans "Closed" %}</th>
<th>{% trans "Time spent" %}</th>
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}<th>{% trans "Time spent" %}</th>{% endif %}
</tr>
</thead>
<tbody>
@ -55,7 +55,7 @@
<td>{% if queue.open %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
<td>{% if queue.resolved %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
<td>{% if queue.closed %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
<td>{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %}</td>
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}<td>{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %}</td>{% endif %}
</tr>
{% empty %}
<tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>

4
helpdesk/templates/helpdesk/ticket.html
View File

@ -46,7 +46,7 @@
<div class="list-group-item list-group-item-action">
<div class="d-flex w-100 justify-content-between">
<h5 class="mb-1">{{ followup.title|num_to_link }}</h5>
<small><i class="fas fa-clock"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
<small><i class="fas fa-clock"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span>{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}{% if followup.time_spent %}{% endif %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
</div>
<p class="mb-1">
{% if followup.comment %}
@ -156,12 +156,14 @@
<dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
{% endif %}
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
{% if user.is_staff %}
<dt>
<label for='id_time_spent'>{% trans "Time spent" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
</dt>
<dd><input name='time_spent' type="time" /></dd>
{% endif %}
{% endif %}
</dl>
<p id='ShowFurtherOptPara'><button class="btn btn-warning btn-sm" id='ShowFurtherEditOptions'>{% trans "Change Further Details &raquo;" %}</button></p>

12
helpdesk/templates/helpdesk/ticket_desc_table.html
View File

@ -70,7 +70,9 @@
<td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-sm float-right"><i class="fa fa-share"></i></button></strong></a>{% if SHOW_SUBSCRIBE %} <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-rss-square"></i></button></a></strong>{% endif %}</td>
</tr>
{% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET != False and helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET != False %}
<tr>
{% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET %}
<th class="table-active">{% trans "Dependencies" %}</th>
<td>
<a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
@ -82,9 +84,19 @@
{% trans "This ticket has no dependencies." %}
{% endfor %}
</td>
{% else %}
<th class="table-active"></th>
<td></td>
{% endif %}
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
<th class="table-active">{% trans "Total time spent" %}</th>
<td>{{ ticket.time_spent_formated }}</td>
{% else %}
<th class="table-active"></th>
<td></td>
{% endif %}
</tr>
{% endif %}
{% if ticket.kbitem %}
<tr>
<th class="table-active">{% trans "Knowlegebase item" %}</th>

8
helpdesk/templates/helpdesk/ticket_list.html
View File

@ -76,8 +76,8 @@
<th>{% trans "Due Date" %}</th>
<th>{% trans "Owner" %}</th>
<th>{% trans "Submitter" %}</th>
<th>{% trans "Time Spent" %}</th>
<th>{% trans "KB item" %}</th>
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}<th>{% trans "Time Spent" %}</th>{% endif %}
{% if helpdesk_settings.HELPDESK_KB_ENABLED %}<th>{% trans "KB item" %}</th>{% endif %}
</tr>
</thead>
</table>
@ -412,8 +412,12 @@
}
},
{data: "submitter"},
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
{data: "time_spent", "visible": false},
{% endif %}
{% if helpdesk_settings.HELPDESK_KB_ENABLED %}
{data: "kbitem"},
{% endif %}
]
});

19
helpdesk/urls.py
View File

@ -108,14 +108,6 @@ urlpatterns = [
staff.ticket_cc_del,
name='ticket_cc_del'),
url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
staff.ticket_dependency_add,
name='ticket_dependency_add'),
url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
staff.ticket_dependency_del,
name='ticket_dependency_del'),
url(r'^tickets/(?P<ticket_id>[0-9]+)/attachment_delete/(?P<attachment_id>[0-9]+)/$',
staff.attachment_del,
name='attachment_del'),
@ -170,6 +162,17 @@ urlpatterns = [
]
if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET:
urlpatterns += [
url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
staff.ticket_dependency_add,
name='ticket_dependency_add'),
url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
staff.ticket_dependency_del,
name='ticket_dependency_del'),
]
urlpatterns += [
url(r'^$',
protect_view(public.Homepage.as_view()),