diff --git a/locale/en/LC_MESSAGES/django.mo b/locale/en/LC_MESSAGES/django.mo
new file mode 100644
index 00000000..145c3fa0
Binary files /dev/null and b/locale/en/LC_MESSAGES/django.mo differ
diff --git a/locale/en/LC_MESSAGES/django.po b/locale/en/LC_MESSAGES/django.po
new file mode 100644
index 00000000..78a0e32e
--- /dev/null
+++ b/locale/en/LC_MESSAGES/django.po
@@ -0,0 +1,1161 @@
+# SOME DESCRIPTIVE TITLE.
+# Copyright (C) YEAR THE PACKAGE'S COPYRIGHT HOLDER
+# This file is distributed under the same license as the PACKAGE package.
+# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
+#
+#, fuzzy
+msgid ""
+msgstr ""
+"Project-Id-Version: PACKAGE VERSION\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2008-08-13 23:32+0000\n"
+"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
+"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
+"Language-Team: LANGUAGE <LL@li.org>\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+
+#: forms.py:17 forms.py:98 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
+#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:14
+#: templates/helpdesk/ticket_list.html:25
+#: templates/helpdesk/ticket_list.html:59
+msgid "Queue"
+msgstr ""
+
+#: forms.py:21
+msgid "Summary of the problem"
+msgstr ""
+
+#: forms.py:24
+msgid "Submitter E-Mail Address"
+msgstr ""
+
+#: forms.py:25
+msgid ""
+"This e-mail address will receive copies of all public updates to this ticket."
+msgstr ""
+
+#: forms.py:28
+msgid "Description of Issue"
+msgstr ""
+
+#: forms.py:31
+msgid "Case owner"
+msgstr ""
+
+#: forms.py:32
+msgid ""
+"If you select an owner other than yourself, they'll be e-mailed details of "
+"this ticket immediately."
+msgstr ""
+
+#: forms.py:37 models.py:116 scripts/escalate_tickets.py:76
+#: templates/helpdesk/public_view_ticket.html:29
+#: templates/helpdesk/ticket.html:67 templates/helpdesk/ticket.html.py:159
+#: templates/helpdesk/ticket_list.html:27 views/staff.py:146
+msgid "Priority"
+msgstr ""
+
+#: forms.py:38
+msgid "Please select a priority carefully. If unsure, leave it as '3'."
+msgstr ""
+
+#: forms.py:65
+msgid "Ticket Opened"
+msgstr ""
+
+#: forms.py:72
+#, python-format
+msgid "Ticket Opened & Assigned to %(name)s"
+msgstr ""
+
+#: forms.py:102
+msgid "Summary of your query"
+msgstr ""
+
+#: forms.py:105
+msgid "Your E-Mail Address"
+msgstr ""
+
+#: forms.py:106
+msgid "We will e-mail you when your ticket is updated."
+msgstr ""
+
+#: forms.py:109
+msgid "Description of your issue"
+msgstr ""
+
+#: forms.py:110
+msgid ""
+"Please be as descriptive as possible, including any details we may need to "
+"address your query."
+msgstr ""
+
+#: forms.py:115
+msgid "Urgency"
+msgstr ""
+
+#: forms.py:116
+msgid "Please select a priority carefully."
+msgstr ""
+
+#: forms.py:137
+msgid "Ticket Opened Via Web"
+msgstr ""
+
+#: models.py:28 models.py:103 models.py:216 models.py:360 models.py:380
+#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
+#: templates/helpdesk/ticket.html:153 templates/helpdesk/ticket_list.html:24
+#: templates/helpdesk/ticket_list.html:59 views/staff.py:141
+msgid "Title"
+msgstr ""
+
+#: models.py:29 models.py:361
+msgid "Slug"
+msgstr ""
+
+#: models.py:29
+msgid ""
+"This slug is used when building ticket ID's. Once set, try not to change it "
+"or e-mailing may get messy."
+msgstr ""
+
+#: models.py:30
+msgid "E-Mail Address"
+msgstr ""
+
+#: models.py:30
+msgid ""
+"All outgoing e-mails for this queue will use this e-mail address. If you use "
+"IMAP or POP3, this should be the e-mail address for that mailbox."
+msgstr ""
+
+#: models.py:31
+msgid "Allow Public Submission?"
+msgstr ""
+
+#: models.py:31
+msgid "Should this queue be listed on the public submission form?"
+msgstr ""
+
+#: models.py:32
+msgid "Allow E-Mail Submission?"
+msgstr ""
+
+#: models.py:32
+msgid "Do you want to poll the e-mail box below for new tickets?"
+msgstr ""
+
+#: models.py:33
+msgid "Escalation Days"
+msgstr ""
+
+#: models.py:33
+msgid ""
+"For tickets which are not held, how often do you wish to increase their "
+"priority? Set to 0 for no escalation."
+msgstr ""
+
+#: models.py:42
+msgid "New Ticket CC Address"
+msgstr ""
+
+#: models.py:42
+msgid ""
+"If an e-mail address is entered here, then it will receive notification of "
+"all new tickets created for this queue"
+msgstr ""
+
+#: models.py:43
+msgid "Updated Ticket CC Address"
+msgstr ""
+
+#: models.py:43
+msgid ""
+"If an e-mail address is entered here, then it will receive notification of "
+"all activity (new tickets, closed tickets, updates, reassignments, etc) for "
+"this queue"
+msgstr ""
+
+#: models.py:45
+msgid "E-Mail Box Type"
+msgstr ""
+
+#: models.py:45
+msgid "POP 3"
+msgstr ""
+
+#: models.py:45
+msgid "IMAP"
+msgstr ""
+
+#: models.py:45
+msgid ""
+"E-Mail server type for creating tickets automatically from a mailbox - both "
+"POP3 and IMAP are supported."
+msgstr ""
+
+#: models.py:46
+msgid "E-Mail Hostname"
+msgstr ""
+
+#: models.py:46
+msgid ""
+"Your e-mail server address - either the domain name or IP address. May be "
+"\"localhost\"."
+msgstr ""
+
+#: models.py:47
+msgid "E-Mail Port"
+msgstr ""
+
+#: models.py:47
+msgid ""
+"Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
+"for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
+"the defaults."
+msgstr ""
+
+#: models.py:48
+msgid "E-Mail Username"
+msgstr ""
+
+#: models.py:48
+msgid "Username for accessing this mailbox."
+msgstr ""
+
+#: models.py:49
+msgid "E-Mail Password"
+msgstr ""
+
+#: models.py:49
+msgid "Password for the above username"
+msgstr ""
+
+#: models.py:50
+msgid "IMAP Folder"
+msgstr ""
+
+#: models.py:50
+msgid ""
+"If using IMAP, what folder do you wish to fetch messages from? This allows "
+"you to use one IMAP account for multiple queues, by filtering messages on "
+"your IMAP server into separate folders. Default: INBOX."
+msgstr ""
+
+#: models.py:51
+msgid "E-Mail Check Interval"
+msgstr ""
+
+#: models.py:51
+msgid "How often do you wish to check this mailbox? (in Minutes)"
+msgstr ""
+
+#: models.py:89 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/ticket.html:123
+msgid "Open"
+msgstr ""
+
+#: models.py:90 templates/helpdesk/ticket.html:128
+#: templates/helpdesk/ticket.html.py:133 templates/helpdesk/ticket.html:138
+msgid "Reopened"
+msgstr ""
+
+#: models.py:91 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/ticket.html:124 templates/helpdesk/ticket.html.py:129
+#: templates/helpdesk/ticket.html:134
+msgid "Resolved"
+msgstr ""
+
+#: models.py:92 templates/helpdesk/ticket.html:125
+#: templates/helpdesk/ticket.html.py:130 templates/helpdesk/ticket.html:135
+#: templates/helpdesk/ticket.html.py:139
+msgid "Closed"
+msgstr ""
+
+#: models.py:96
+msgid "1. Critical"
+msgstr ""
+
+#: models.py:97
+msgid "2. High"
+msgstr ""
+
+#: models.py:98
+msgid "3. Normal"
+msgstr ""
+
+#: models.py:99
+msgid "4. Low"
+msgstr ""
+
+#: models.py:100
+msgid "5. Very Low"
+msgstr ""
+
+#: models.py:105 templates/helpdesk/dashboard.html:41
+#: templates/helpdesk/ticket_list.html:23
+#: templates/helpdesk/ticket_list.html:59
+msgid "Created"
+msgstr ""
+
+#: models.py:106
+msgid "Modified"
+msgstr ""
+
+#: models.py:107 templates/helpdesk/public_view_ticket.html:24
+#: templates/helpdesk/ticket.html:62
+msgid "Submitter E-Mail"
+msgstr ""
+
+#: models.py:107
+msgid ""
+"The submitter will receive an email for all public follow-ups left for this "
+"task."
+msgstr ""
+
+#: models.py:109 templates/helpdesk/dashboard.html:26
+#: templates/helpdesk/ticket_list.html:15
+#: templates/helpdesk/ticket_list.html:26
+#: templates/helpdesk/ticket_list.html:59
+msgid "Status"
+msgstr ""
+
+#: models.py:111
+msgid "On Hold"
+msgstr ""
+
+#: models.py:113 models.py:362 templates/helpdesk/public_view_ticket.html:34
+#: templates/helpdesk/ticket.html:72
+msgid "Description"
+msgstr ""
+
+#: models.py:114 templates/helpdesk/public_view_ticket.html:41
+#: templates/helpdesk/ticket.html:79
+msgid "Resolution"
+msgstr ""
+
+#: models.py:125 templates/helpdesk/ticket.html:58 views/feeds.py:55
+#: views/feeds.py:77 views/feeds.py:120 views/staff.py:120
+msgid "Unassigned"
+msgstr ""
+
+#: models.py:156
+msgid " - On Hold"
+msgstr ""
+
+#: models.py:215 models.py:330
+msgid "Date"
+msgstr ""
+
+#: models.py:217 views/staff.py:134
+msgid "Comment"
+msgstr ""
+
+#: models.py:218
+msgid "Public"
+msgstr ""
+
+#: models.py:221 templates/helpdesk/ticket.html:121
+msgid "New Status"
+msgstr ""
+
+#: models.py:246
+msgid "Field"
+msgstr ""
+
+#: models.py:247
+msgid "Old Value"
+msgstr ""
+
+#: models.py:248
+msgid "New Value"
+msgstr ""
+
+#: models.py:253
+msgid "removed"
+msgstr ""
+
+#: models.py:255
+#, python-format
+msgid "set to %s"
+msgstr ""
+
+#: models.py:257
+#, python-format
+msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
+msgstr ""
+
+#: models.py:289
+msgid "File"
+msgstr ""
+
+#: models.py:290
+msgid "Filename"
+msgstr ""
+
+#: models.py:291
+msgid "MIME Type"
+msgstr ""
+
+#: models.py:292
+msgid "Size"
+msgstr ""
+
+#: models.py:292
+msgid "Size of this file in bytes"
+msgstr ""
+
+#: models.py:315
+msgid ""
+"Leave blank to allow this reply to be used for all queues, or select those "
+"queues you wish to limit this reply to."
+msgstr ""
+
+#: models.py:316 models.py:328
+msgid "Name"
+msgstr ""
+
+#: models.py:316
+msgid ""
+"Only used to assist users with selecting a reply - not shown to the user."
+msgstr ""
+
+#: models.py:317
+msgid "Body"
+msgstr ""
+
+#: models.py:317
+msgid ""
+"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
+"{{ queue }} - The queue; and {{ user }} - the current user."
+msgstr ""
+
+#: models.py:326
+msgid ""
+"Leave blank for this exclusion to be applied to all queues, or select those "
+"queues you wish to exclude with this entry."
+msgstr ""
+
+#: models.py:330
+msgid "Date on which escalation should not happen"
+msgstr ""
+
+#: models.py:341
+msgid "Template Name"
+msgstr ""
+
+#: models.py:343
+msgid "Subject"
+msgstr ""
+
+#: models.py:343
+msgid ""
+"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
+"something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
+"available as in plain_text, below."
+msgstr ""
+
+#: models.py:344
+msgid "Heading"
+msgstr ""
+
+#: models.py:344
+msgid ""
+"In HTML e-mails, this will be the heading at the top of the email - the same "
+"context is available as in plain_text, below."
+msgstr ""
+
+#: models.py:345
+msgid "Plain Text"
+msgstr ""
+
+#: models.py:345
+msgid ""
+"The context available to you includes {{ ticket }}, {{ queue }}, and "
+"depending on the time of the call: {{ resolution }} or {{ comment }}."
+msgstr ""
+
+#: models.py:346
+msgid "HTML"
+msgstr ""
+
+#: models.py:346
+msgid "The same context is available here as in plain_text, above."
+msgstr ""
+
+#: models.py:381
+msgid "Question"
+msgstr ""
+
+#: models.py:382
+msgid "Answer"
+msgstr ""
+
+#: models.py:384
+msgid "Votes"
+msgstr ""
+
+#: models.py:384
+msgid "Total number of votes cast for this item"
+msgstr ""
+
+#: models.py:385
+msgid "Positive Votes"
+msgstr ""
+
+#: models.py:385
+msgid "Number of votes for this item which were POSITIVE."
+msgstr ""
+
+#: models.py:387
+msgid "Last Updated"
+msgstr ""
+
+#: models.py:397
+msgid "Unrated"
+msgstr ""
+
+#: scripts/escalate_tickets.py:70
+#, python-format
+msgid "Ticket escalated after %s days"
+msgstr ""
+
+#: scripts/get_email.py:74
+msgid "Created from e-mail"
+msgstr ""
+
+#: scripts/get_email.py:77
+msgid "Unknown Sender"
+msgstr ""
+
+#: scripts/get_email.py:156
+msgid " (Updated)"
+msgstr ""
+
+#: scripts/get_email.py:166
+#, python-format
+msgid "E-Mail Received from %s"
+msgstr ""
+
+#: templates/helpdesk/base.html:4
+msgid "Powered by Jutda Helpdesk"
+msgstr ""
+
+#: templates/helpdesk/base.html:7 templates/helpdesk/rss_list.html:9
+#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28
+msgid "My Open Tickets"
+msgstr ""
+
+#: templates/helpdesk/base.html:8
+msgid "All Recent Activity"
+msgstr ""
+
+#: templates/helpdesk/base.html:9 templates/helpdesk/dashboard.html:40
+#: templates/helpdesk/rss_list.html:15
+msgid "Unassigned Tickets"
+msgstr ""
+
+#: templates/helpdesk/base.html:15 templates/helpdesk/public_base.html:3
+#: templates/helpdesk/public_base.html:11
+msgid "Helpdesk"
+msgstr ""
+
+#: templates/helpdesk/base.html:17
+msgid "Dashboard"
+msgstr ""
+
+#: templates/helpdesk/base.html:18 templates/helpdesk/ticket_list.html:58
+msgid "Tickets"
+msgstr ""
+
+#: templates/helpdesk/base.html:19
+msgid "New Ticket"
+msgstr ""
+
+#: templates/helpdesk/base.html:20
+msgid "Stats"
+msgstr ""
+
+#: templates/helpdesk/base.html:21
+msgid "Logout"
+msgstr ""
+
+#: templates/helpdesk/base.html:22
+msgid "Search..."
+msgstr ""
+
+#: templates/helpdesk/base.html:29
+msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
+msgstr ""
+
+#: templates/helpdesk/base.html:29 templates/helpdesk/rss_list.html:9
+#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
+#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28
+msgid "RSS Icon"
+msgstr ""
+
+#: templates/helpdesk/base.html:29 templates/helpdesk/rss_list.html:2
+#: templates/helpdesk/rss_list.html.py:4
+msgid "RSS Feeds"
+msgstr ""
+
+#: templates/helpdesk/base.html:29
+msgid "API"
+msgstr ""
+
+#: templates/helpdesk/create_ticket.html:3
+msgid "Create Ticket"
+msgstr ""
+
+#: templates/helpdesk/create_ticket.html:15
+msgid ""
+"<h2>Submit a Ticket</h2>\n"
+"\n"
+"<p>Unless otherwise stated, all fields are required. Please provide as "
+"descriptive a title and description as possible.</p>"
+msgstr ""
+
+#: templates/helpdesk/create_ticket.html:30
+#: templates/helpdesk/create_ticket.html:39
+msgid "(Optional)"
+msgstr ""
+
+#: templates/helpdesk/create_ticket.html:51
+#: templates/helpdesk/public_homepage.html:65
+msgid "Submit Ticket"
+msgstr ""
+
+#: templates/helpdesk/dashboard.html:2
+msgid "Helpdesk Dashboard"
+msgstr ""
+
+#: templates/helpdesk/dashboard.html:9
+msgid "Helpdesk Summary"
+msgstr ""
+
+#: templates/helpdesk/dashboard.html:25
+msgid "Your Tickets"
+msgstr ""
+
+#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
+#: templates/helpdesk/ticket_list.html:59
+msgid "Pr"
+msgstr ""
+
+#: templates/helpdesk/dashboard.html:26
+msgid "Last Update"
+msgstr ""
+
+#: templates/helpdesk/dashboard.html:49 templates/helpdesk/ticket.html:58
+msgid "Take"
+msgstr ""
+
+#: templates/helpdesk/delete_ticket.html:3
+msgid "Delete Ticket"
+msgstr ""
+
+#: templates/helpdesk/delete_ticket.html:5
+#, python-format
+msgid ""
+"\n"
+"<h2>Delete Ticket</h2>\n"
+"\n"
+"<p>Are you sure you want to delete this ticket (<em>%(ticket_title)s</em>)? "
+"All traces of the ticket, including followups, attachments, and updates will "
+"be irreversably removed.</p>\n"
+"\n"
+"<p><a href='../'>No, Don't Delete It</a></p>\n"
+"\n"
+"<form method='post' action='./'><input type='submit' value='Yes - Delete "
+"It' /></form>\n"
+msgstr ""
+
+#: templates/helpdesk/kb_category.html:4
+#: templates/helpdesk/kb_category.html:11
+#, python-format
+msgid "Knowledgebase Category: %(kbcat)s"
+msgstr ""
+
+#: templates/helpdesk/kb_category.html:6
+#, python-format
+msgid "You are viewing all items in the %(kbcat)s category."
+msgstr ""
+
+#: templates/helpdesk/kb_category.html:12
+msgid "Article"
+msgstr ""
+
+#: templates/helpdesk/kb_index.html:4 templates/helpdesk/public_base.html:14
+msgid "Knowledgebase"
+msgstr ""
+
+#: templates/helpdesk/kb_index.html:6
+msgid ""
+"We have listed a number of knowledgebase articles for your perusal in the "
+"following categories. Please check to see if any of these articles address "
+"your problem prior to opening a support ticket."
+msgstr ""
+
+#: templates/helpdesk/kb_index.html:9
+msgid "Knowledgebase Categories"
+msgstr ""
+
+#: templates/helpdesk/kb_index.html:10
+msgid "Category"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:4
+#, python-format
+msgid "Knowledgebase: %(item)s"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:13
+#, python-format
+msgid ""
+"View <a href='%(category_url)s'>other <em>%(category_title)s</em> articles</"
+"a>, or continue <a href='../'>viewing other knowledgebase articles</a>."
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:15
+msgid "Feedback"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:17
+msgid ""
+"We give our users an opportunity to vote for items that they believe have "
+"helped them out, in order for us to better serve future customers. We would "
+"appreciate your feedback on this article. Did you find it useful?"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:20
+msgid "This article was useful to me"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:21
+msgid "This article was <strong>not</strong> useful to me"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:24
+msgid "The results of voting by other readers of this article are below:"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:27
+#, python-format
+msgid "Recommendations: %(recommendations)s"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:28
+#, python-format
+msgid "Votes: %(votes)s"
+msgstr ""
+
+#: templates/helpdesk/kb_item.html:29
+#, python-format
+msgid "Overall Rating: %(score)s"
+msgstr ""
+
+#: templates/helpdesk/public_base.html:13
+msgid "Submit A Ticket"
+msgstr ""
+
+#: templates/helpdesk/public_base.html:15
+msgid "Log In"
+msgstr ""
+
+#: templates/helpdesk/public_base.html:22
+msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda HelpDesk</a>."
+msgstr ""
+
+#: templates/helpdesk/public_homepage.html:13
+#: templates/helpdesk/public_view_form.html:4
+#: templates/helpdesk/public_view_ticket.html:2
+msgid "View a Ticket"
+msgstr ""
+
+#: templates/helpdesk/public_homepage.html:18
+#: templates/helpdesk/public_view_form.html:12
+msgid "Ticket"
+msgstr ""
+
+#: templates/helpdesk/public_homepage.html:21
+#: templates/helpdesk/public_view_form.html:15
+msgid "Your E-mail Address"
+msgstr ""
+
+#: templates/helpdesk/public_homepage.html:25
+#: templates/helpdesk/public_view_form.html:19
+msgid "View Ticket"
+msgstr ""
+
+#: templates/helpdesk/public_homepage.html:29
+msgid "Submit a Ticket"
+msgstr ""
+
+#: templates/helpdesk/public_homepage.html:31
+msgid ""
+"All fields are required. Please provide as descriptive a title and "
+"description as possible."
+msgstr ""
+
+#: templates/helpdesk/public_view_form.html:8
+msgid "Error:"
+msgstr ""
+
+#: templates/helpdesk/public_view_ticket.html:16
+#, python-format
+msgid "Queue: %(ticket.queue)s"
+msgstr ""
+
+#: templates/helpdesk/public_view_ticket.html:19
+#: templates/helpdesk/ticket.html:52
+msgid "Submitted On"
+msgstr ""
+
+#: templates/helpdesk/public_view_ticket.html:41
+#: templates/helpdesk/ticket.html:79
+msgid "Accept"
+msgstr ""
+
+#: templates/helpdesk/public_view_ticket.html:41
+#: templates/helpdesk/ticket.html:79
+msgid "Accept and Close"
+msgstr ""
+
+#: templates/helpdesk/public_view_ticket.html:50
+#: templates/helpdesk/ticket.html:88
+msgid "Follow-Ups"
+msgstr ""
+
+#: templates/helpdesk/public_view_ticket.html:58
+#, python-format
+msgid ""
+"Changed %(change.field)s from %(change.old_value)s to %(change.new_value)s."
+msgstr ""
+
+#: templates/helpdesk/report_index.html:3
+#: templates/helpdesk/report_output.html:3
+#: templates/helpdesk/report_output.html:6
+msgid "Reports &amp; Statistics"
+msgstr ""
+
+#: templates/helpdesk/report_index.html:5
+msgid ""
+"\n"
+"<h2>Reports &amp; Statistics</h2>\n"
+"\n"
+"<ul>\n"
+"<li>User<ul>\n"
+"\n"
+"    <li><a href='userpriority/'>by Priority</a></li>\n"
+"    <li><a href='userqueue/'>by Queue</a></li>\n"
+"    <li><a href='userstatus/'>by Status</a></li>\n"
+"    <li><a href='usermonth/'>by Month</a></li>\n"
+"\n"
+"</ul></li>\n"
+"\n"
+"<li>Queue<ul>\n"
+"    \n"
+"    <li><a href='queuepriority/'>by Priority</a></li>\n"
+"    <li><a href='queuestatus/'>by Status</a></li>\n"
+"    <li><a href='queuemonth/'>by Month</a></li>\n"
+"\n"
+"</ul></li>\n"
+"</ul>\n"
+"\n"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:6
+msgid ""
+"The following RSS feeds are available for you to monitor using your "
+"preferred RSS software. With the exception of the 'Latest Activity' feed, "
+"all feeds provide information only on Open and Reopened cases. This ensures "
+"your RSS reader isn't full of information about closed or historical tasks."
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:10
+msgid ""
+"A summary of your open tickets - useful for getting alerted to new tickets "
+"opened for you"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:12
+msgid "Latest Activity"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:13
+msgid ""
+"A summary of all helpdesk activity - including comments, emails, "
+"attachments, and more"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:16
+msgid ""
+"All unassigned tickets - useful for being alerted to new tickets opened by "
+"the public via the web or via e-mail"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:19
+msgid ""
+"These RSS feeds allow you to view a summary of either your own tickets, or "
+"all tickets, for each of the queues in your helpdesk. For example, if you "
+"manage the staff who utilise a particular queue, this may be used to view "
+"new tickets coming into that queue."
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:22
+msgid "Per-Queue Feeds"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:23
+msgid "All Open Tickets"
+msgstr ""
+
+#: templates/helpdesk/rss_list.html:27
+msgid "Open Tickets"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:2
+msgid "View Ticket Details"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:36
+msgid "Attach another File"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:36 templates/helpdesk/ticket.html.py:173
+msgid "Add Another File"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:48
+msgid "Unhold"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:48
+msgid "Hold"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:49
+#, python-format
+msgid "Queue: %(queue)s"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:57
+msgid "Assigned To"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:92
+msgid "Private"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:96
+#, python-format
+msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
+msgstr ""
+
+#: templates/helpdesk/ticket.html:107
+msgid "Respond to this ticket"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:113
+msgid "Use a Pre-set Reply"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:115
+msgid ""
+"Selecting a pre-set reply will over-write your comment below. You can then "
+"modify the pre-set reply to your liking before saving this update."
+msgstr ""
+
+#: templates/helpdesk/ticket.html:117
+msgid "Comment / Resolution"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:119
+msgid ""
+"You can use the {{ ticket }} and {{ queue }} template variables in your "
+"message."
+msgstr ""
+
+#: templates/helpdesk/ticket.html:142
+msgid "Is this update public?"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:144
+msgid ""
+"If this is public, the submitter will be e-mailed your comment or resolution."
+msgstr ""
+
+#: templates/helpdesk/ticket.html:147
+msgid "Change Further Details &raquo;"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:156 templates/helpdesk/ticket_list.html:13
+#: templates/helpdesk/ticket_list.html:28
+#: templates/helpdesk/ticket_list.html:59
+msgid "Owner"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:157
+msgid "Unassign"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:166
+msgid "Attach File(s) &raquo;"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:172
+msgid "Attach a File"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:180
+msgid "Update This Ticket"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:2
+msgid "Ticket Listing"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:12
+msgid "Sorting"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:16
+#: templates/helpdesk/ticket_list.html:50
+msgid "Keywords"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:34
+msgid "Owner(s)"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:39
+msgid "Queue(s)"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:44
+msgid "Status(es)"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:54
+msgid "Apply Filter"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:71
+msgid "No Tickets Match Your Selection"
+msgstr ""
+
+#: templates/registration/logged_out.html:2
+msgid "Logged Out"
+msgstr ""
+
+#: templates/registration/logged_out.html:4
+msgid ""
+"\n"
+"<h2>Logged Out</h2>\n"
+"\n"
+"<p>Thanks for being here. Hopefully you've helped resolve a few tickets and "
+"make the world a better place.</p>\n"
+"\n"
+msgstr ""
+
+#: templates/registration/login.html:2
+msgid "Helpdesk Login"
+msgstr ""
+
+#: templates/registration/login.html:5 templates/registration/login.html:17
+msgid "Login"
+msgstr ""
+
+#: templates/registration/login.html:7
+msgid ""
+"To log in and begin responding to cases, simply enter your username and "
+"password below."
+msgstr ""
+
+#: templates/registration/login.html:10
+msgid "Your username and password didn't match. Please try again."
+msgstr ""
+
+#: templates/registration/login.html:12
+msgid "Username"
+msgstr ""
+
+#: templates/registration/login.html:14
+msgid "Password"
+msgstr ""
+
+#: views/feeds.py:26
+#, python-format
+msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
+msgstr ""
+
+#: views/feeds.py:28
+#, python-format
+msgid "Helpdesk: Open Tickets for %(username)s"
+msgstr ""
+
+#: views/feeds.py:32
+#, python-format
+msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s"
+msgstr ""
+
+#: views/feeds.py:34
+#, python-format
+msgid "Open and Reopened Tickets for %(username)s"
+msgstr ""
+
+#: views/feeds.py:62
+msgid "Helpdesk: Unassigned Tickets"
+msgstr ""
+
+#: views/feeds.py:63
+msgid "Unassigned Open and Reopened tickets"
+msgstr ""
+
+#: views/feeds.py:84
+msgid "Helpdesk: Recent Followups"
+msgstr ""
+
+#: views/feeds.py:85
+msgid ""
+"Recent FollowUps, such as e-mail replies, comments, attachments and "
+"resolutions"
+msgstr ""
+
+#: views/feeds.py:102
+#, python-format
+msgid "Helpdesk: Open Tickets in queue %(queue)s"
+msgstr ""
+
+#: views/feeds.py:105
+#, python-format
+msgid "Open and Reopened Tickets in queue %(queue)s"
+msgstr ""
+
+#: views/public.py:53
+msgid "Invalid ticket ID or e-mail address. Please try again."
+msgstr ""
+
+#: views/staff.py:82
+msgid "Accepted resolution and closed ticket"
+msgstr ""
+
+#: views/staff.py:116
+#, python-format
+msgid "Assigned to %(username)s"
+msgstr ""
+
+#: views/staff.py:136
+msgid "Updated"
+msgstr ""
+
+#: views/staff.py:298
+msgid "Ticket taken off hold"
+msgstr ""
+
+#: views/staff.py:301
+msgid "Ticket placed on hold"
+msgstr ""
diff --git a/models.py b/models.py
index 4518b367..a96d85d7 100644
--- a/models.py
+++ b/models.py
@@ -254,7 +254,7 @@ class TicketChange(models.Model):
         elif not old_value:
             str += _('set to %s' % new_value)
         else:
-            str += _('changed from "%s" to "%s"' % (old_value, new_value))
+            str += _('changed from "%(old_value)s" to "%(new_value)s"' % {'old_value': old_value, 'new_value': new_value})
         return str