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https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-10-05 09:52:16 +02:00
Reformat ticket page and show in which ticket it has been merged to
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@ -21,196 +21,198 @@
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{% endblock %}
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{% block helpdesk_body %}
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{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
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{% comment %}
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<div id='translate_dropdown'>{% trans "Translate ticket comments into" %} </div>
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<div id='translate_block'>
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{% endcomment %}
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<div id="google_translate_element"></div>
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<script src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
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{% endif %}
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{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
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<div id="google_translate_element"></div>
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<script src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
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{% endif %}
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{% include "helpdesk/ticket_desc_table.html" %}
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{% include "helpdesk/ticket_desc_table.html" %}
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{% if ticket.followup_set.all %}
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{% load ticket_to_link %}
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<div class="card mb-3">
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<div class="card-header"><i class="fas fa-clock fa-fw fa-lg"></i> {% trans "Follow-Ups" %}</div>
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<div class="card-body">
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<div class="list-group">
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{% for followup in ticket.followup_set.all %}
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<div class="list-group-item list-group-item-action">
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<div class="d-flex w-100 justify-content-between">
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<h5 class="mb-1">{{ followup.title }}</h5>
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<small><i class="fas fa-clock"></i> <span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
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</div>
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<p class="mb-1">
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{% if followup.comment %}
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<p>{{ followup.get_markdown|urlizetrunc:50|num_to_link|linebreaksbr }}</p>
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{% endif %}
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{% for change in followup.ticketchange_set.all %}
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{% if forloop.first %}<div class='changes'><ul>{% endif %}
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<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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{% for attachment in followup.followupattachment_set.all %}{% if forloop.first %}{% trans "Attachments" %}:<div class='attachments'><ul>{% endif %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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{% if followup.user and request.user == followup.user %}
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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</p>
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<!--- ugly long test to suppress the following if it will be empty, to save vertical space -->
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{% with possible=helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if possible and followup.user and request.user == followup.user and not followup.ticketchange_set.all or possible and user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<small>
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{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
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<a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-edit"></i></button></a>
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{% endif %}
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{% endif %}
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{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</small>
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{% endif %}{% endwith %}
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</div>
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<!-- /.list-group-item -->
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{% endfor %}
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</div>
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<!-- /.list-group -->
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{% if ticket.merged_to %}
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<div class="card card-body bg-light">
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<h3 class="text-center">
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{% trans "This ticket has been merged into ticket" %}
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<a href="{{ ticket.merged_to.get_absolute_url }}">{{ ticket.merged_to }}</a>
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</h3>
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</div>
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<!-- /.card-body -->
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</div>
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<!-- /.card -->
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{% endif %}
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{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
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</div>
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{% endif %}
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<div class="card mb-3">
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<div class="card-header">{% trans "Respond to this ticket" %}</div>
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<div class="card-body">
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<form method='post' action='update/' enctype='multipart/form-data'>
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<fieldset>
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<dl>
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{% if preset_replies %}
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<dt><label for='id_preset'>{% trans "Use a Pre-set Reply" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span></dt>
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<dd><select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select></dd>
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<dd class='form_help_text'>{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}</dd>
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{% endif %}
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<dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
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<dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
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<dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>
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<dt><label>{% trans "New Status" %}</label></dt>
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{% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
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{% ifequal ticket.status 1 %}
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<dd><div class="form-group">
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<label for='st_open' class='active radio-inline'><input type='radio' name='new_status' value='1' id='st_open' checked='checked'>{% trans "Open" %} »</label>
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<label for='st_resolved' class="radio-inline"><input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Resolved" %} »</label>
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<label for='st_closed' class="radio-inline"><input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Closed" %} »</label>
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<label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate'>{% trans "Duplicate" %}</label>
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</div></dd>
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{% endifequal %}
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{% ifequal ticket.status 2 %}
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<dd><div class="form-group">
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<label for='st_reopened' class='active radio-inline'><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'>{% trans "Reopened" %} »</label>
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<label class="radio-inline" for='st_resolved'><input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Resolved" %} »</label>
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<label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Closed" %} »</label>
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<label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate'>{% trans "Duplicate" %}</label>
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</div></dd>
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{% endifequal %}
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{% ifequal ticket.status 3 %}
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<dd><div class="form-group">
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<label for='st_reopened' class="radio-inline"><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} «</label>
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<label for='st_resolved' class='active radio-inline'><input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'>{% trans "Resolved" %} »</label>
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<label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed'>{% trans "Closed" %}</label>
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</div></dd>
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{% endifequal %}
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{% ifequal ticket.status 4 %}
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<dd><div class="form-group"><label for='st_reopened' class="radio-inline"><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} «</label>
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<label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed' checked='checked'>{% trans "Closed" %}</label></div></dd>
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{% endifequal %}
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{% ifequal ticket.status 5 %}
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<dd><div class="form-group">
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<label class="radio-inline" for='st_reopened'><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} «</label>
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<label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'>{% trans "Duplicate" %}</label>
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</div></dd>
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{% endifequal %}
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{% if helpdesk_settings.HELPDESK_UPDATE_PUBLIC_DEFAULT %}
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<input type='hidden' name='public' value='1'>
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{% else %}
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<dt>
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<label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
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</dt>
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<dd><input type='checkbox' name='public' value='1' checked='checked' /> {% trans 'Yes, make this update public.' %}</dd>
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<dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
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{% endif %}
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{% if user.is_staff %}
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<dt>
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<label for='id_time_spent'>{% trans "Time spent" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
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</dt>
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<dd><input name='time_spent' type="time" /></dd>
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{% endif %}
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</dl>
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<p id='ShowFurtherOptPara'><button class="btn btn-warning btn-sm" id='ShowFurtherEditOptions'>{% trans "Change Further Details »" %}</button></p>
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<div id='FurtherEditOptions' style='display: none;'>
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<dl>
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<dt><label for='id_title'>{% trans "Title" %}</label></dt>
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<dd><input type='text' name='title' value='{{ ticket.title|escape }}' /></dd>
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<dt><label for='id_owner'>{% trans "Owner" %}</label></dt>
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<dd><select id='id_owner' name='owner'><option value='0'>{% trans "Unassign" %}</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select></dd>
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<dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
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<dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
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<dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
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<dd>{{ form.due_date }}</dd>
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</dl>
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</div>
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<p id='ShowFileUploadPara'><button class="btn btn-warning btn-sm" id='ShowFileUpload'>{% trans "Attach File(s) »" %}</button></p>
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<div id='FileUpload' style='display: none;'>
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<dl>
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<dt><label for='id_file'>{% trans "Attach a File" %}</label></dt>
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<dd>
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<div class="add_file_fields_wrap">
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<button class="add_file_field_button btn btn-success btn-xs">{% trans "Add Another File" %}</button>
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<div><label class='btn btn-primary btn-sm btn-file'>
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Browse... <input type="file" name='attachment' id='file0' style='display: none;'/>
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</label><span> </span><span id='selectedfilename0'>{% trans 'No files selected.' %}</span></div>
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{% else %}
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{% if ticket.followup_set.all %}
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{% load ticket_to_link %}
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<div class="card mb-3">
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<div class="card-header"><i class="fas fa-clock fa-fw fa-lg"></i> {% trans "Follow-Ups" %}</div>
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<div class="card-body">
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<div class="list-group">
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{% for followup in ticket.followup_set.all %}
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<div class="list-group-item list-group-item-action">
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<div class="d-flex w-100 justify-content-between">
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<h5 class="mb-1">{{ followup.title|num_to_link }}</h5>
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<small><i class="fas fa-clock"></i> <span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
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</div>
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<p class="mb-1">
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{% if followup.comment %}
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<p>{{ followup.get_markdown|urlizetrunc:50|num_to_link|linebreaksbr }}</p>
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{% endif %}
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{% for change in followup.ticketchange_set.all %}
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{% if forloop.first %}<div class='changes'><ul>{% endif %}
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<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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{% for attachment in followup.followupattachment_set.all %}{% if forloop.first %}{% trans "Attachments" %}:<div class='attachments'><ul>{% endif %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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{% if followup.user and request.user == followup.user %}
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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</p>
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<!--- ugly long test to suppress the following if it will be empty, to save vertical space -->
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{% with possible=helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if possible and followup.user and request.user == followup.user and not followup.ticketchange_set.all or possible and user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<small>
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{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
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<a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-edit"></i></button></a>
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{% endif %}
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{% endif %}
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{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</small>
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{% endif %}{% endwith %}
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</div>
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<!-- /.list-group-item -->
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{% endfor %}
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</div>
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<!-- /.list-group -->
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</div>
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<!-- /.card-body -->
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</div>
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</dd>
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</dl>
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<!-- /.card -->
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</div>
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{% endif %}
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</fieldset>
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<div class="card mb-3">
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<div class="card-header">{% trans "Respond to this ticket" %}</div>
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<div class="card-body">
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<button class="btn btn-primary float-right" type='submit'>{% trans "Update This Ticket" %}</button>
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<form method='post' action='update/' enctype='multipart/form-data'>
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{% csrf_token %}</form>
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<fieldset>
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<dl>
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{% if preset_replies %}
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<dt><label for='id_preset'>{% trans "Use a Pre-set Reply" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span></dt>
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<dd><select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select></dd>
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<dd class='form_help_text'>{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}</dd>
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{% endif %}
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</div>
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</div>
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<dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
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<dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
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<dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>
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<dt><label>{% trans "New Status" %}</label></dt>
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{% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
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{% ifequal ticket.status 1 %}
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<dd><div class="form-group">
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<label for='st_open' class='active radio-inline'><input type='radio' name='new_status' value='1' id='st_open' checked='checked'>{% trans "Open" %} »</label>
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<label for='st_resolved' class="radio-inline"><input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Resolved" %} »</label>
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<label for='st_closed' class="radio-inline"><input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Closed" %} »</label>
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<label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate'>{% trans "Duplicate" %}</label>
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</div></dd>
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{% endifequal %}
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{% ifequal ticket.status 2 %}
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<dd><div class="form-group">
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<label for='st_reopened' class='active radio-inline'><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'>{% trans "Reopened" %} »</label>
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<label class="radio-inline" for='st_resolved'><input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Resolved" %} »</label>
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<label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Closed" %} »</label>
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<label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate'>{% trans "Duplicate" %}</label>
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</div></dd>
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{% endifequal %}
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{% ifequal ticket.status 3 %}
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||||
<dd><div class="form-group">
|
||||
<label for='st_reopened' class="radio-inline"><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} «</label>
|
||||
<label for='st_resolved' class='active radio-inline'><input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'>{% trans "Resolved" %} »</label>
|
||||
<label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed'>{% trans "Closed" %}</label>
|
||||
</div></dd>
|
||||
{% endifequal %}
|
||||
{% ifequal ticket.status 4 %}
|
||||
<dd><div class="form-group"><label for='st_reopened' class="radio-inline"><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} «</label>
|
||||
<label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed' checked='checked'>{% trans "Closed" %}</label></div></dd>
|
||||
{% endifequal %}
|
||||
{% ifequal ticket.status 5 %}
|
||||
<dd><div class="form-group">
|
||||
<label class="radio-inline" for='st_reopened'><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} «</label>
|
||||
<label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'>{% trans "Duplicate" %}</label>
|
||||
</div></dd>
|
||||
{% endifequal %}
|
||||
|
||||
{% if helpdesk_settings.HELPDESK_UPDATE_PUBLIC_DEFAULT %}
|
||||
<input type='hidden' name='public' value='1'>
|
||||
{% else %}
|
||||
<dt>
|
||||
<label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
|
||||
</dt>
|
||||
<dd><input type='checkbox' name='public' value='1' checked='checked' /> {% trans 'Yes, make this update public.' %}</dd>
|
||||
<dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
|
||||
{% endif %}
|
||||
|
||||
{% if user.is_staff %}
|
||||
<dt>
|
||||
<label for='id_time_spent'>{% trans "Time spent" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
|
||||
</dt>
|
||||
<dd><input name='time_spent' type="time" /></dd>
|
||||
{% endif %}
|
||||
</dl>
|
||||
|
||||
<p id='ShowFurtherOptPara'><button class="btn btn-warning btn-sm" id='ShowFurtherEditOptions'>{% trans "Change Further Details »" %}</button></p>
|
||||
|
||||
<div id='FurtherEditOptions' style='display: none;'>
|
||||
|
||||
<dl>
|
||||
|
||||
<dt><label for='id_title'>{% trans "Title" %}</label></dt>
|
||||
<dd><input type='text' name='title' value='{{ ticket.title|escape }}' /></dd>
|
||||
|
||||
<dt><label for='id_owner'>{% trans "Owner" %}</label></dt>
|
||||
<dd><select id='id_owner' name='owner'><option value='0'>{% trans "Unassign" %}</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select></dd>
|
||||
|
||||
<dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
|
||||
<dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
|
||||
|
||||
<dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
|
||||
<dd>{{ form.due_date }}</dd>
|
||||
|
||||
</dl>
|
||||
|
||||
</div>
|
||||
|
||||
<p id='ShowFileUploadPara'><button class="btn btn-warning btn-sm" id='ShowFileUpload'>{% trans "Attach File(s) »" %}</button></p>
|
||||
|
||||
<div id='FileUpload' style='display: none;'>
|
||||
|
||||
<dl>
|
||||
<dt><label for='id_file'>{% trans "Attach a File" %}</label></dt>
|
||||
<dd>
|
||||
<div class="add_file_fields_wrap">
|
||||
<button class="add_file_field_button btn btn-success btn-xs">{% trans "Add Another File" %}</button>
|
||||
<div><label class='btn btn-primary btn-sm btn-file'>
|
||||
Browse... <input type="file" name='attachment' id='file0' style='display: none;'/>
|
||||
</label><span> </span><span id='selectedfilename0'>{% trans 'No files selected.' %}</span></div>
|
||||
</div>
|
||||
</dd>
|
||||
</dl>
|
||||
|
||||
</div>
|
||||
|
||||
</fieldset>
|
||||
|
||||
<button class="btn btn-primary float-right" type='submit'>{% trans "Update This Ticket" %}</button>
|
||||
|
||||
{% csrf_token %}</form>
|
||||
|
||||
</div>
|
||||
</div>
|
||||
{% endif %}
|
||||
{% endblock %}
|
||||
|
||||
|
||||
|
||||
Loading…
Reference in New Issue
Block a user