Documentation for chnges teams enable/disable.

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Christopher Broderick 2023-11-15 00:41:15 +00:00
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.. _installation:
Installation Installation
============ ============
@ -18,7 +19,7 @@ Before getting started, ensure your system meets the following recommended depen
Ensure any extra Django modules you wish to use are compatible before continuing. Ensure any extra Django modules you wish to use are compatible before continuing.
**NOTE**: Python 2.7 support was deprecated in ``django-helpdesk`` as of version 0.2.x **NOTE**: Python 2 support was deprecated in ``django-helpdesk`` as of version 0.2.x
and completely removed in version 0.3.0. Users that still need Python 2 support should and completely removed in version 0.3.0. Users that still need Python 2 support should
remain on version 0.2.x. remain on version 0.2.x.
@ -31,12 +32,12 @@ Installing using PIP
Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging. Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
Checkout ``stable`` from git (Cutting Edge) Checkout ``main`` branch from git (Cutting Edge)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/django-helpdesk/django-helpdesk.git``. We use the ``stable`` branch as our development branch for the next major release of ``django-helpdesk``. If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/django-helpdesk/django-helpdesk.git``. Each official release of ``django-helpdesk`` is tagged.
Copy the ``helpdesk`` folder into your ``PYTHONPATH``. Copy the ``helpdesk`` folder into your ``PYTHONPATH`` or add it to your ``PYTHONPATH``.
I just want a .tar.gz! I just want a .tar.gz!
~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~
@ -52,30 +53,36 @@ If you're on a brand new Django installation, make sure you do a ``migrate``
**before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid **before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid
errors with trying to create User settings. errors with trying to create User settings.
1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg:: 1. Edit your ``settings.py`` file add the following entries:
- add ``helpdesk`` to the ``INSTALLED_APPS`` tuple along with some other required entries in the ``django.contrib`` package.
INSTALLED_APPS = ( An example of the core INSTALLED_APPS requirements for this app are shown below::
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.sessions',
'django.contrib.sites', # Required for determining domain url for use in emails
'django.contrib.admin', # Required for helpdesk admin/maintenance
'django.contrib.humanize', # Required for elapsed time formatting
'bootstrap4form', # Required for nicer formatting of forms with the default templates
'account', # Required by pinax-teams
'pinax.invitations', # Required by pinax-teams
'pinax.teams', # Team support
'reversion', # Required by pinax-teams
'rest_framework', # required for the API
'django_cleanup.apps.CleanupConfig', # Remove this if you do NOT want to delete files on the file system when the associated record is deleted in the database
'helpdesk', # This is us!
)
Note: you do not need to use pinax-teams. To disable teams see the :doc:`teams` section. INSTALLED_APPS = (
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.sessions',
'django.contrib.sites', # Required for determining domain url for use in emails
'django.contrib.admin', # Required for helpdesk admin/maintenance
'django.contrib.humanize', # Required for elapsed time formatting
'bootstrap4form', # Required for nicer formatting of forms with the default templates
'rest_framework', # required for the API
'django_cleanup.apps.CleanupConfig', # Remove this if you do NOT want to delete files on the file system when the associated record is deleted in the database
'helpdesk', # This is us!
)
Your ``settings.py`` file should also define a ``SITE_ID`` that allows multiple projects to share - Enable or disable Teams based ticket assignment by setting the boolean flag named ``HELPDESK_TEAMS_MODE_ENABLED`` to True or False.
a single database, and is required by ``django.contrib.sites`` in Django 1.9+.
If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``:: IMPORTANT NOTE: It is ENABLED by default if you do not set this flag to False
See the :doc::ref:`teams`. section for a detailed explanation of how to use teams mode.
Below is an example for disabling teams::
HELPDESK_TEAMS_MODE_ENABLED=False
- Your ``settings.py`` file should also define a ``SITE_ID``
This will allow multiple projects to share a single database, and is required by ``django.contrib.sites`` in Django 1.9+.
If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``
Below is an example for setting a default::
SITE_ID = 1 SITE_ID = 1

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.. _teams:
Working with teams and larger organizations Working with teams and larger organizations
=========================================== ===========================================
@ -20,7 +21,6 @@ You can assign a knowledge-base item to a team on the Helpdesk admin page.
Once you have set up teams. Unassigned tickets which are associated with a knowledge-base item will only be shown on the dashboard to those users who are members of the team which is associated with that knowledge-base item. Once you have set up teams. Unassigned tickets which are associated with a knowledge-base item will only be shown on the dashboard to those users who are members of the team which is associated with that knowledge-base item.
Implementing Custom Teams Functionality Implementing Custom Teams Functionality
-------------------------------- --------------------------------
If you want to use a different team app or implement your own team based app, you can hook it into Helpdesk using the following 3 settings: If you want to use a different team app or implement your own team based app, you can hook it into Helpdesk using the following 3 settings:
@ -29,10 +29,23 @@ If you want to use a different team app or implement your own team based app, yo
``HELPDESK_KBITEM_TEAM_GETTER``: the method that will be called that must return a list of users who belong to a given team ``HELPDESK_KBITEM_TEAM_GETTER``: the method that will be called that must return a list of users who belong to a given team
Configuring Teams Functionality
-----------------------------
Teams functionality is enabled by default but can be disabled using this entry in your ``settings.py``::
HELPDESK_TEAMS_MODE_ENABLED=False
If you do not disable teams functionality then you must add additional apps into the ``INSTALLED_APPS`` tuple in your ``settings.py``use team functionality, you can disable teams by setting the following settings:
The following can be pasted into your settings.py BELOW the INSTALLED_APPS tuple definition::
INSTALLED_APPS.extend([
'account', # Required by pinax-teams
'pinax.invitations', # required by pinax-teams
'pinax.teams', # team support
'reversion', # required by pinax-teams
])
Alternatively just add the 4 apps listed above into the INSTALLED_APPS tuple.
Disabling Teams Functionality Disabling Teams Functionality
----------------------------- -----------------------------
If you do not wish to use team functionality, you can disable teams by setting the following settings: Teams functionality is enabled by default but can be disabled using this entry in your ``settings.py``::
HELPDESK_TEAMS_MODE_ENABLED=False
HELPDESK_TEAMS_MODEL='auth.User',
HELPDESK_TEAMS_MIGRATION_DEPENDENCIES=[],
HELPDESK_KBITEM_TEAM_GETTER=lambda _: None,