Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.

helpdesk/views/public.py

@@ -0,0 +1,110 @@
+"""
+Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
+
+(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
+
+views/public.py - All public facing views, eg non-staff (no authentication
+                  required) views.
+"""
+
+from datetime import datetime
+
+from django.core.urlresolvers import reverse
+from django.http import HttpResponseRedirect, Http404, HttpResponse
+from django.shortcuts import render_to_response, get_object_or_404
+from django.template import loader, Context, RequestContext
+from django.utils.translation import ugettext as _
+
+from helpdesk.forms import PublicTicketForm
+from helpdesk.lib import send_templated_mail, text_is_spam
+from helpdesk.models import Ticket, Queue
+
+
+def homepage(request):
+    if request.user.is_staff:
+        if getattr(request.user.usersettings.settings, 'login_view_ticketlist', False):
+            return HttpResponseRedirect(reverse('helpdesk_list'))
+        else:
+            return HttpResponseRedirect(reverse('helpdesk_dashboard'))
+
+    if request.method == 'POST':
+        form = PublicTicketForm(request.POST, request.FILES)
+        form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
+        if form.is_valid():
+            if text_is_spam(form.cleaned_data['body'], request):
+                # This submission is spam. Let's not save it.
+                return render_to_response('helpdesk/public_spam.html', RequestContext(request, {}))
+            else:
+                ticket = form.save()
+                return HttpResponseRedirect('%s?ticket=%s&email=%s'% (
+                    reverse('helpdesk_public_view'),
+                    ticket.ticket_for_url,
+                    ticket.submitter_email)
+                    )
+    else:
+        try:
+            queue = Queue.objects.get(slug=request.GET.get('queue', None))
+        except Queue.DoesNotExist:
+            queue = None
+        initial_data = {}
+        if queue:
+            initial_data['queue'] = queue.id
+
+        if request.user.is_authenticated() and request.user.email:
+            initial_data['submitter_email'] = request.user.email
+
+        form = PublicTicketForm(initial=initial_data)
+        form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
+
+    return render_to_response('helpdesk/public_homepage.html',
+        RequestContext(request, {
+            'form': form,
+        }))
+
+
+def view_ticket(request):
+    ticket_req = request.GET.get('ticket', '')
+    ticket = False
+    email = request.GET.get('email', '')
+    error_message = ''
+
+    if ticket_req and email:
+        parts = ticket_req.split('-')
+        queue = '-'.join(parts[0:-1])
+        ticket_id = parts[-1]
+
+        try:
+            ticket = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
+        except:
+            ticket = False
+            error_message = _('Invalid ticket ID or e-mail address. Please try again.')
+
+        if ticket:
+            
+            if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
+                from helpdesk.views.staff import update_ticket
+                # Trick the update_ticket() view into thinking it's being called with
+                # a valid POST.
+                request.POST = {
+                    'new_status': Ticket.CLOSED_STATUS,
+                    'public': 1,
+                    'owner': ticket.assigned_to.id,
+                    'title': ticket.title,
+                    'comment': _('Submitter accepted resolution and closed ticket'),
+                    }
+                request.GET = {}
+
+                return update_ticket(request, ticket_id, public=True)
+            
+            return render_to_response('helpdesk/public_view_ticket.html',
+                RequestContext(request, {
+                    'ticket': ticket,
+                }))
+
+    return render_to_response('helpdesk/public_view_form.html',
+        RequestContext(request, {
+            'ticket': ticket,
+            'email': email,
+            'error_message': error_message,
+        }))
+