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Add warning about changing the email subject template, to address issue brought up in #577

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Garret Wassermann 2017-12-17 23:41:53 -05:00
parent 8972baddda
commit 5502333a4c
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docs/settings.rst
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@ -74,7 +74,7 @@ These changes are visible throughout django-helpdesk
**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)").
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)"). *Warning*: your subject template should always include a ``{{ ticket.ticket }}`` somewhere as many ``django-helpdesk`` features rely on the ticket ID in the subject line in order to correctly route mail to the corresponding ticket. If you leave out the ticket ID, your helpdesk may not work correctly!
**Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``