Assign KBItems to teams

This allows you to only show on the dashboard those tickets which belong to a
given user's team.

helpdesk/views/staff.py

@@ -103,6 +103,7 @@ def dashboard(request):
     showing ticket counts by queue/status, and a list of unassigned tickets
     with options for them to 'Take' ownership of said tickets.
     """
+    huser = HelpdeskUser(request.user)
     active_tickets = Ticket.objects.select_related('queue').exclude(
         status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS],
     )
@@ -117,13 +118,16 @@ def dashboard(request):
         assigned_to=request.user,
         status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS])
 
-    user_queues = HelpdeskUser(request.user).get_queues()
+    user_queues = huser.get_queues()
 
     unassigned_tickets = active_tickets.filter(
         assigned_to__isnull=True,
+        kbitem__isnull=True,
         queue__in=user_queues
     )
 
+    kbitems = huser.get_assigned_kb_items()
+
     # all tickets, reported by current user
     all_tickets_reported_by_current_user = ''
     email_current_user = request.user.email
@@ -157,6 +161,7 @@ def dashboard(request):
         'user_tickets': tickets,
         'user_tickets_closed_resolved': tickets_closed_resolved,
         'unassigned_tickets': unassigned_tickets,
+        'kbitems': kbitems,
         'all_tickets_reported_by_current_user': all_tickets_reported_by_current_user,
         'basic_ticket_stats': basic_ticket_stats,
     })
@@ -706,6 +711,13 @@ def mass_update(request):
         parts = action.split('_')
         user = User.objects.get(id=parts[1])
         action = 'assign'
+    if action == 'kbitem_none':
+        kbitem = None
+        action = 'set_kbitem'
+    if action.startswith('kbitem_'):
+        parts = action.split('_')
+        kbitem = KBItem.objects.get(id=parts[1])
+        action = 'set_kbitem'
     elif action == 'take':
         user = request.user
         action = 'assign'
@@ -735,6 +747,15 @@ def mass_update(request):
                          public=True,
                          user=request.user)
             f.save()
+        elif action == 'set_kbitem':
+            t.kbitem = kbitem
+            t.save()
+            f = FollowUp(ticket=t,
+                         date=timezone.now(),
+                         title=_('KBItem set in bulk update'),
+                         public=False,
+                         user=request.user)
+            f.save()
         elif action == 'close' and t.status != Ticket.CLOSED_STATUS:
             t.status = Ticket.CLOSED_STATUS
             t.save()
@@ -917,6 +938,7 @@ def ticket_list(request):
         context,
         default_tickets_per_page=request.user.usersettings_helpdesk.tickets_per_page,
         user_choices=User.objects.filter(is_active=True, is_staff=True),
+        kb_items=KBItem.objects.all(),
         queue_choices=huser.get_queues(),
         status_choices=Ticket.STATUS_CHOICES,
         kbitem_choices=kbitem_choices,