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Add email template "merged" thanks to a migration and add merged_to field into the safe ticket context.

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bbe 2020-10-30 19:56:38 +01:00
parent 41c1e765c2
commit 5fce1964de
2 changed files with 58 additions and 1 deletions
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2
helpdesk/lib.py
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@ -26,7 +26,7 @@ def ticket_template_context(ticket):
for field in ('title', 'created', 'modified', 'submitter_email',
'status', 'get_status_display', 'on_hold', 'description',
'resolution', 'priority', 'get_priority_display',
'last_escalation', 'ticket', 'ticket_for_url',
'last_escalation', 'ticket', 'ticket_for_url', 'merged_to',
'get_status', 'ticket_url', 'staff_url', '_get_assigned_to'
):
attr = getattr(ticket, field, None)

57
helpdesk/migrations/0034_create_email_template_for_merged.py Normal file
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@ -0,0 +1,57 @@
# Generated by Django 2.2.13 on 2020-10-29 22:34
from django.db import migrations
def forwards_func(apps, schema_editor):
EmailTemplate = apps.get_model("helpdesk", "EmailTemplate")
db_alias = schema_editor.connection.alias
EmailTemplate.objects.using(db_alias).create(
template_name='merged',
subject='(Merged)',
heading='Ticket merged',
plain_text="""Hello,
This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ("{{ ticket.title }}") by {{ ticket.submitter_email }} has been merged to ticket {{ ticket.merged_to.ticket }}.
From now on, please answer on this ticket, or you can include the tag {{ ticket.merged_to.ticket }} in your e-mail subject.""",
html="""<p style="font-family: sans-serif; font-size: 1em;">Hello,</p>
<p style="font-family: sans-serif; font-size: 1em;">This is a courtesy e-mail to let you know that ticket <b>{{ ticket.ticket }}</b> (<em>{{ ticket.title }}</em>) by {{ ticket.submitter_email }} has been merged to ticket <a href="{{ ticket.merged_to.staff_url }}">{{ ticket.merged_to.ticket }}</a>.</p>
<p style="font-family: sans-serif; font-size: 1em;">From now on, please answer on this ticket, or you can include the tag <b>{{ ticket.merged_to.ticket }}</b> in your e-mail subject.</p>""",
locale='en'
)
EmailTemplate.objects.using(db_alias).create(
template_name='merged',
subject='(Fusionné)',
heading='Ticket Fusionné',
plain_text="""Bonjour,
Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ("{{ ticket.title }}") par {{ ticket.submitter_email }} a été fusionné au ticket {{ ticket.merged_to.ticket }}.
Veillez à répondre sur ce ticket dorénavant, ou bien inclure la balise {{ ticket.merged_to.ticket }} dans le sujet de votre réponse par mail.""",
html="""<p style="font-family: sans-serif; font-size: 1em;">Bonjour,</p>
<p style="font-family: sans-serif; font-size: 1em;">Ce courriel indicatif permet de vous prévenir que le ticket <b>{{ ticket.ticket }}</b> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }} a été fusionné au ticket <a href="{{ ticket.merged_to.staff_url }}">{{ ticket.merged_to.ticket }}</a>.</p>
<p style="font-family: sans-serif; font-size: 1em;">Veillez à répondre sur ce ticket dorénavant, ou bien inclure la balise <b>{{ ticket.merged_to.ticket }}</b> dans le sujet de votre réponse par mail.</p>""",
locale='fr'
)
def reverse_func(apps, schema_editor):
EmailTemplate = apps.get_model("helpdesk", "EmailTemplate")
db_alias = schema_editor.connection.alias
EmailTemplate.objects.using(db_alias).filter(template_name='merged').delete()
class Migration(migrations.Migration):
dependencies = [
('helpdesk', '0033_ticket_merged_to'),
]
operations = [
migrations.RunPython(forwards_func, reverse_func),
]