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https://github.com/django-helpdesk/django-helpdesk.git
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Rebuilt HTML documentation
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Ross Poulton
@ -23,8 +23,8 @@
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<script type="text/javascript" src="_static/underscore.js"></script>
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<script type="text/javascript" src="_static/doctools.js"></script>
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<link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
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<link rel="next" title="django-helpdesk Configuration" href="configuration.html" />
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<link rel="prev" title="Welcome to django-helpdesk’s documentation!" href="index.html" />
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<link rel="next" title="Configuration" href="configuration.html" />
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<link rel="prev" title="License" href="license.html" />
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</head>
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<body>
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<div class="related">
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@ -34,10 +34,10 @@
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<a href="genindex.html" title="General Index"
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accesskey="I">index</a></li>
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<li class="right" >
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<a href="configuration.html" title="django-helpdesk Configuration"
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<a href="configuration.html" title="Configuration"
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accesskey="N">next</a> |</li>
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<li class="right" >
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<a href="index.html" title="Welcome to django-helpdesk’s documentation!"
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<a href="license.html" title="License"
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accesskey="P">previous</a> |</li>
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<li><a href="index.html">django-helpdesk v0.1 documentation</a> »</li>
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</ul>
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@ -59,7 +59,7 @@
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</div>
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<div class="section" id="git-checkout-cutting-edge">
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<h3>GIT Checkout (Cutting Edge)<a class="headerlink" href="#git-checkout-cutting-edge" title="Permalink to this headline">¶</a></h3>
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<p><tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
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<p>If you’re planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with <tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
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<p>Copy the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt>.</p>
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</div>
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<div class="section" id="i-just-want-a-tar-gz">
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@ -94,28 +94,29 @@
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</div>
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</li>
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<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, create a new folder called <tt class="docutils literal"><span class="pre">helpdesk</span></tt> and copy the contents of <tt class="docutils literal"><span class="pre">helpdesk/htdocs</span></tt> into it. Alternatively, create a symlink:</p>
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<p><tt class="docutils literal"><span class="pre">ln</span> <span class="pre">-s</span> <span class="pre">/path/to/helpdesk/htdocs</span> <span class="pre">/path/to/media/helpdesk</span></tt></p>
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<div class="highlight-python"><div class="highlight"><pre><span class="n">ln</span> <span class="o">-</span><span class="n">s</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">helpdesk</span><span class="o">/</span><span class="n">htdocs</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">media</span><span class="o">/</span><span class="n">helpdesk</span>
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</pre></div>
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</div>
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</li>
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<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, inside the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder, is a folder called <tt class="docutils literal"><span class="pre">attachments</span></tt>. Ensure your web server software can write to this folder - something like this should do the trick:</p>
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<div class="highlight-python"><pre> chown www-data:www-data attachments/
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chmod 700 attachments
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(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
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If all else fails ensure all users can write to it:
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``chmod 777 attachments/``
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This is NOT recommended, especially if you're on a shared server.</pre>
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<div class="highlight-python"><pre>chown www-data:www-data attachments/
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chmod 700 attachments</pre>
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</div>
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<p>(substitute www-data for the user / group that your web server runs as, eg ‘apache’ or ‘httpd’)</p>
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<p>If all else fails ensure all users can write to it:</p>
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<div class="highlight-python"><pre>chmod 777 attachments/</pre>
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</div>
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<p>This is NOT recommended, especially if you’re on a shared server.</p>
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</li>
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<li><p class="first">Ensure that your <tt class="docutils literal"><span class="pre">attachments</span></tt> folder has directory listings turned off, to ensure users don’t download files that they are not specifically linked to from their tickets.</p>
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<p>If you are using Apache, put a <tt class="docutils literal"><span class="pre">.htaccess</span></tt> file in the <tt class="docutils literal"><span class="pre">attachments</span></tt> folder with the following content:</p>
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<p><tt class="docutils literal"><span class="pre">Options</span> <span class="pre">-Indexes</span></tt></p>
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<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren’t being ignored.</p>
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<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
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<div class="highlight-python"><div class="highlight"><pre><span class="n">Options</span> <span class="o">-</span><span class="n">Indexes</span>
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</pre></div>
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</div>
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</li>
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</ol>
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<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren’t being ignored.</p>
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<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
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</div>
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</div>
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@ -140,11 +141,11 @@ This is NOT recommended, especially if you're on a shared server.</pre>
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</ul>
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<h4>Previous topic</h4>
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<p class="topless"><a href="index.html"
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title="previous chapter">Welcome to django-helpdesk’s documentation!</a></p>
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<p class="topless"><a href="license.html"
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title="previous chapter">License</a></p>
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<h4>Next topic</h4>
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<p class="topless"><a href="configuration.html"
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title="next chapter">django-helpdesk Configuration</a></p>
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title="next chapter">Configuration</a></p>
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<h3>This Page</h3>
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<ul class="this-page-menu">
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<li><a href="_sources/install.txt"
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@ -174,10 +175,10 @@ This is NOT recommended, especially if you're on a shared server.</pre>
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<a href="genindex.html" title="General Index"
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>index</a></li>
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<li class="right" >
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<a href="configuration.html" title="django-helpdesk Configuration"
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<a href="configuration.html" title="Configuration"
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>next</a> |</li>
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<li class="right" >
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<a href="index.html" title="Welcome to django-helpdesk’s documentation!"
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<a href="license.html" title="License"
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>previous</a> |</li>
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<li><a href="index.html">django-helpdesk v0.1 documentation</a> »</li>
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</ul>
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