diff --git a/helpdesk/management/commands/get_email.py.orig b/helpdesk/management/commands/get_email.py.orig deleted file mode 100644 index b662760f..00000000 --- a/helpdesk/management/commands/get_email.py.orig +++ /dev/null @@ -1,448 +0,0 @@ -#!/usr/bin/python -""" -Jutda Helpdesk - A Django powered ticket tracker for small enterprise. - -(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details. - -scripts/get_email.py - Designed to be run from cron, this script checks the - POP and IMAP boxes, or a local mailbox directory, - defined for the queues within a - helpdesk, creating tickets from the new messages (or - adding to existing tickets if needed) -""" - -from datetime import timedelta -import email -import imaplib -import mimetypes -from os import listdir, unlink -from os.path import isfile, join -import poplib -import re -import socket -from time import ctime - -from email_reply_parser import EmailReplyParser - -from django.core.files.base import ContentFile -from django.core.files.uploadedfile import SimpleUploadedFile -from django.core.management.base import BaseCommand -from django.db.models import Q -from django.utils.translation import ugettext as _ -from django.utils import encoding, six, timezone - -from helpdesk import settings -from helpdesk.lib import send_templated_mail, safe_template_context, process_attachments -from helpdesk.models import Queue, Ticket, FollowUp, IgnoreEmail - -import logging - - -STRIPPED_SUBJECT_STRINGS = [ - "Re: ", - "Fw: ", - "RE: ", - "FW: ", - "Automatic reply: ", -] - - -class Command(BaseCommand): - - def __init__(self): - BaseCommand.__init__(self) - - help = 'Process django-helpdesk queues and process e-mails via POP3/IMAP or ' \ - 'from a local mailbox directory as required, feeding them into the helpdesk.' - - def add_arguments(self, parser): - parser.add_argument( - '--quiet', - action='store_true', - dest='quiet', - default=False, - help='Hide details about each queue/message as they are processed', - ) - - def handle(self, *args, **options): - quiet = options.get('quiet', False) - process_email(quiet=quiet) - - -def process_email(quiet=False): - for q in Queue.objects.filter( - email_box_type__isnull=False, - allow_email_submission=True): - - logger = logging.getLogger('django.helpdesk.queue.' + q.slug) - if not q.logging_type or q.logging_type == 'none': - logging.disable(logging.CRITICAL) # disable all messages - elif q.logging_type == 'info': - logger.setLevel(logging.INFO) - elif q.logging_type == 'warn': - logger.setLevel(logging.WARN) - elif q.logging_type == 'error': - logger.setLevel(logging.ERROR) - elif q.logging_type == 'crit': - logger.setLevel(logging.CRITICAL) - elif q.logging_type == 'debug': - logger.setLevel(logging.DEBUG) - if quiet: - logger.propagate = False # do not propagate to root logger that would log to console - logdir = q.logging_dir or '/var/log/helpdesk/' - handler = logging.FileHandler(join(logdir, q.slug + '_get_email.log')) - logger.addHandler(handler) - - if not q.email_box_last_check: - q.email_box_last_check = timezone.now() - timedelta(minutes=30) - - queue_time_delta = timedelta(minutes=q.email_box_interval or 0) - - if (q.email_box_last_check + queue_time_delta) < timezone.now(): - process_queue(q, logger=logger) - q.email_box_last_check = timezone.now() - q.save() - - -def process_queue(q, logger): - logger.info("***** %s: Begin processing mail for django-helpdesk" % ctime()) - - if q.socks_proxy_type and q.socks_proxy_host and q.socks_proxy_port: - try: - import socks - except ImportError: - no_socks_msg = "Queue has been configured with proxy settings, " \ - "but no socks library was installed. Try to " \ - "install PySocks via PyPI." - logger.error(no_socks_msg) - raise ImportError(no_socks_msg) - - proxy_type = { - 'socks4': socks.SOCKS4, - 'socks5': socks.SOCKS5, - }.get(q.socks_proxy_type) - - socks.set_default_proxy(proxy_type=proxy_type, - addr=q.socks_proxy_host, - port=q.socks_proxy_port) - socket.socket = socks.socksocket - else: - if six.PY2: - socket.socket = socket._socketobject - elif six.PY3: - import _socket - socket.socket = _socket.socket - - email_box_type = settings.QUEUE_EMAIL_BOX_TYPE or q.email_box_type - - if email_box_type == 'pop3': - if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL: - if not q.email_box_port: - q.email_box_port = 995 - server = poplib.POP3_SSL(q.email_box_host or - settings.QUEUE_EMAIL_BOX_HOST, - int(q.email_box_port)) - else: - if not q.email_box_port: - q.email_box_port = 110 - server = poplib.POP3(q.email_box_host or - settings.QUEUE_EMAIL_BOX_HOST, - int(q.email_box_port)) - - logger.info("Attempting POP3 server login") - - server.getwelcome() - server.user(q.email_box_user or settings.QUEUE_EMAIL_BOX_USER) - server.pass_(q.email_box_pass or settings.QUEUE_EMAIL_BOX_PASSWORD) - - messagesInfo = server.list()[1] - logger.info("Received %d messages from POP3 server" % len(messagesInfo)) - - for msg in messagesInfo: - msgNum = msg.split(" ")[0] - logger.info("Processing message %s" % msgNum) - - full_message = "\n".join(server.retr(msgNum)[1]) - ticket = ticket_from_message(message=full_message, queue=q, logger=logger) - - if ticket: - server.dele(msgNum) - logger.info("Successfully processed message %s, deleted from POP3 server" % msgNum) - else: - logger.warn("Message %s was not successfully processed, and will be left on POP3 server" % msgNum) - - server.quit() - - elif email_box_type == 'imap': - if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL: - if not q.email_box_port: - q.email_box_port = 993 - server = imaplib.IMAP4_SSL(q.email_box_host or - settings.QUEUE_EMAIL_BOX_HOST, - int(q.email_box_port)) - else: - if not q.email_box_port: - q.email_box_port = 143 - server = imaplib.IMAP4(q.email_box_host or - settings.QUEUE_EMAIL_BOX_HOST, - int(q.email_box_port)) - - logger.info("Attempting IMAP server login") - - server.login(q.email_box_user or - settings.QUEUE_EMAIL_BOX_USER, - q.email_box_pass or - settings.QUEUE_EMAIL_BOX_PASSWORD) - server.select(q.email_box_imap_folder) - - status, data = server.search(None, 'NOT', 'DELETED') - if data: - msgnums = data[0].split() - logger.info("Received %d messages from IMAP server" % len(msgnums)) - for num in msgnums: - logger.info("Processing message %s" % num) - status, data = server.fetch(num, '(RFC822)') - ticket = ticket_from_message(message=encoding.smart_text(data[0][1]), queue=q, logger=logger) - if ticket: - server.store(num, '+FLAGS', '\\Deleted') -<<<<<<< HEAD - logger.info("Successfully processed message %s, deleted from IMAP server" % num) - else: - logger.warn("Message %s was not successfully processed, and will be left on IMAP server" % num) -======= - logger.info("Successfully processed message %s, deleted from IMAP server" % str(num)) - else: - logger.warn("Message %s was not successfully processed, and will be left on IMAP server" % str(num)) ->>>>>>> PY3 support and msgNum error solved in process_queue method - - server.expunge() - server.close() - server.logout() - - elif email_box_type == 'local': - mail_dir = q.email_box_local_dir or '/var/lib/mail/helpdesk/' - mail = [join(mail_dir, f) for f in listdir(mail_dir) if isfile(join(mail_dir, f))] - logger.info("Found %d messages in local mailbox directory" % len(mail)) - - logger.info("Found %d messages in local mailbox directory" % len(mail)) - for i, m in enumerate(mail, 1): - logger.info("Processing message %d" % i) - with open(m, 'r') as f: - ticket = ticket_from_message(message=f.read(), queue=q, logger=logger) - if ticket: - logger.info("Successfully processed message %d, ticket/comment created." % i) - try: - unlink(m) # delete message file if ticket was successful - except: - logger.error("Unable to delete message %d." % i) - else: - logger.info("Successfully deleted message %d." % i) - else: - logger.warn("Message %d was not successfully processed, and will be left in local directory" % i) - - -def decodeUnknown(charset, string): - if six.PY2: - if not charset: - try: - return string.decode('utf-8', 'ignore') - except: - return string.decode('iso8859-1', 'ignore') - return unicode(string, charset) - elif six.PY3: - if type(string) is not str: - if not charset: - try: - return str(string, encoding='utf-8', errors='replace') - except: - return str(string, encoding='iso8859-1', errors='replace') - return str(string, encoding=charset, errors='replace') - return string - - -def decode_mail_headers(string): - decoded = email.header.decode_header(string) - if six.PY2: - return u' '.join([unicode(msg, charset or 'utf-8') for msg, charset in decoded]) - elif six.PY3: - return u' '.join([str(msg, encoding=charset, errors='replace') if charset else str(msg) for msg, charset in decoded]) - - -def ticket_from_message(message, queue, logger): - # 'message' must be an RFC822 formatted message. -<<<<<<< HEAD - message = email.message_from_string(message) -======= - msg = message - if six.PY2: - message = email.message_from_string(msg) - elif six.PY3: - message = email.message_from_bytes(msg) ->>>>>>> PY3 support and msgNum error solved in process_queue method - subject = message.get('subject', _('Created from e-mail')) - subject = decode_mail_headers(decodeUnknown(message.get_charset(), subject)) - for affix in STRIPPED_SUBJECT_STRINGS: - subject = subject.replace(affix, "") - subject = subject.strip() - - sender = message.get('from', _('Unknown Sender')) - sender = decode_mail_headers(decodeUnknown(message.get_charset(), sender)) - sender_email = email.utils.parseaddr(sender)[1] - - for ignore in IgnoreEmail.objects.filter(Q(queues=queue) | Q(queues__isnull=True)): - if ignore.test(sender_email): - if ignore.keep_in_mailbox: - # By returning 'False' the message will be kept in the mailbox, - # and the 'True' will cause the message to be deleted. - return False - return True - - matchobj = re.match(r".*\[" + queue.slug + "-(?P\d+)\]", subject) - if matchobj: - # This is a reply or forward. - ticket = matchobj.group('id') - logger.info("Matched tracking ID %s-%s" % (queue.slug, ticket)) - else: - logger.info("No tracking ID matched.") - ticket = None - - body = None - counter = 0 - files = [] - - for part in message.walk(): - if part.get_content_maintype() == 'multipart': - continue - - name = part.get_param("name") - if name: - name = email.utils.collapse_rfc2231_value(name) - - if part.get_content_maintype() == 'text' and name is None: - if part.get_content_subtype() == 'plain': - body = EmailReplyParser.parse_reply( - decodeUnknown(part.get_content_charset(), part.get_payload(decode=True)) - ) - logger.debug("Discovered plain text MIME part") - else: - files.append( - SimpleUploadedFile(_("email_html_body.html"), encoding.smart_bytes(part.get_payload()), 'text/html') - ) - logger.debug("Discovered HTML MIME part") - else: - if not name: - ext = mimetypes.guess_extension(part.get_content_type()) - name = "part-%i%s" % (counter, ext) - files.append(SimpleUploadedFile(name, encoding.smart_bytes(part.get_payload()), part.get_content_type())) - logger.debug("Found MIME attachment %s" % name) - - counter += 1 - - if not body: - body = _('No plain-text email body available. Please see attachment "email_html_body.html".') - - if ticket: - try: - t = Ticket.objects.get(id=ticket) - except Ticket.DoesNotExist: - logger.info("Tracking ID %s-%s not associated with existing ticket. Creating new ticket." % (queue.slug, ticket)) - ticket = None - else: - logger.info("Found existing ticket with Tracking ID %s-%s" % (t.queue.slug, t.id)) - if t.status == Ticket.CLOSED_STATUS: - t.status = Ticket.REOPENED_STATUS - t.save() - new = False - - smtp_priority = message.get('priority', '') - smtp_importance = message.get('importance', '') - high_priority_types = {'high', 'important', '1', 'urgent'} - priority = 2 if high_priority_types & {smtp_priority, smtp_importance} else 3 - - if ticket is None: - new = True - t = Ticket.objects.create( - title=subject, - queue=queue, - submitter_email=sender_email, - created=timezone.now(), - description=body, - priority=priority, - ) - logger.debug("Created new ticket %s-%s" % (t.queue.slug, t.id)) - - f = FollowUp( - ticket=t, - title=_('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}), - date=timezone.now(), - public=True, - comment=body, - ) - - if t.status == Ticket.REOPENED_STATUS: - f.new_status = Ticket.REOPENED_STATUS - f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}) - - f.save() - logger.debug("Created new FollowUp for Ticket") - - if six.PY2: - logger.info(("[%s-%s] %s" % (t.queue.slug, t.id, t.title,)).encode('ascii', 'replace')) - elif six.PY3: - logger.info("[%s-%s] %s" % (t.queue.slug, t.id, t.title,)) - - attached = process_attachments(f, files) - for att_file in attached: - logger.info("Attachment '%s' successfully added to ticket from email." % att_file[0]) - - context = safe_template_context(t) - - if new: - if sender_email: - send_templated_mail( - 'newticket_submitter', - context, - recipients=sender_email, - sender=queue.from_address, - fail_silently=True, - ) - if queue.new_ticket_cc: - send_templated_mail( - 'newticket_cc', - context, - recipients=queue.new_ticket_cc, - sender=queue.from_address, - fail_silently=True, - ) - if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc: - send_templated_mail( - 'newticket_cc', - context, - recipients=queue.updated_ticket_cc, - sender=queue.from_address, - fail_silently=True, - ) - else: - context.update(comment=f.comment) - if t.assigned_to: - send_templated_mail( - 'updated_owner', - context, - recipients=t.assigned_to.email, - sender=queue.from_address, - fail_silently=True, - ) - if queue.updated_ticket_cc: - send_templated_mail( - 'updated_cc', - context, - recipients=queue.updated_ticket_cc, - sender=queue.from_address, - fail_silently=True, - ) - - return t - - -if __name__ == '__main__': - process_email()