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Associate tickets with KB items

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This commit is contained in:
Timothy Hobbs
2020-01-08 18:39:41 +01:00
parent 7fe6444f8f
commit 6579ac0e6f
10 changed files with 118 additions and 61 deletions
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29
helpdesk/forms.py
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@@ -177,6 +177,17 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
)
def __init__(self, kbcategory=None, *args, **kwargs):
super().__init__(*args, **kwargs)
if kbcategory:
self.fields['kbitem'] = forms.ChoiceField(
widget=forms.Select(attrs={'class': 'form-control'}),
required=False,
label=_('Knowedge Base Item'),
choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(category=kbcategory.pk)],
)
def _add_form_custom_fields(self, staff_only_filter=None):
if staff_only_filter is None:
queryset = CustomField.objects.all()
@@ -184,11 +195,8 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
queryset = CustomField.objects.filter(staff_only=staff_only_filter)
for field in queryset:
instanceargs = {
'label': field.label,
'help_text': field.help_text,
'required': field.required,
}
instanceargs = { 'label': field.label, 'help_text':
field.help_text, 'required': field.required, }
self.customfield_to_field(field, instanceargs)
@@ -341,22 +349,13 @@ class PublicTicketForm(AbstractTicketForm):
help_text=_('We will e-mail you when your ticket is updated.'),
)
def __init__(self, hidden_fields=(), readonly_fields=(), kbcategory=None, *args, **kwargs):
def __init__(self, hidden_fields=(), readonly_fields=(), *args, **kwargs):
"""
Add any (non-staff) custom fields that are defined to the form
"""
super(PublicTicketForm, self).__init__(*args, **kwargs)
self._add_form_custom_fields(False)
if kbcategory:
self.fields['kbitem'] = forms.ChoiceField(
widget=forms.Select(attrs={'class': 'form-control'}),
required=False,
label=_('Knowedge Base Item'),
choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(category=kbcategory.pk)],
)
field_hide_table = {
'queue': 'HELPDESK_PUBLIC_TICKET_QUEUE',
'priority': 'HELPDESK_PUBLIC_TICKET_PRIORITY',