First attempt at fixing issue #55, which adds the ability to update

multiple tickets at once (eg to delete them, or assign them to somebody 
else).

templates/helpdesk/ticket_list.html

@@ -7,6 +7,21 @@
 <script type='text/javascript' language='javascript'>
 $(document).ready(function() {
     $("#tabset > ul").tabs();
+
+    $("#select_all").click(function() {
+        $(".ticket_multi_select").attr('checked', true);
+        return false;
+    });
+    $("#select_none").click(function() {
+        $(".ticket_multi_select").attr('checked', false);
+        return false;
+    });
+    $("#select_inverse").click(function() {
+        $(".ticket_multi_select").each(function() {
+            $(this).attr('checked', !$(this).attr('checked'));
+        });
+        return false;
+    });
 });
 </script>
 {% endblock %}
@@ -112,12 +127,14 @@ $(document).ready(function() {
 </div>
 
 {{ search_message|safe }}
+<form method='post' action='{% url helpdesk_mass_update %}'>
 <table width='100%'>
-<tr class='row_tablehead'><td colspan='7'>{% trans "Tickets" %}</td></tr>
+<tr class='row_tablehead'><td colspan='8'>{% trans "Tickets" %}</td></tr>
-<tr class='row_columnheads'><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Created" %}</th><th>{% trans "Owner" %}</th></tr>
+<tr class='row_columnheads'><th>#</th><th>&nbsp;</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Created" %}</th><th>{% trans "Owner" %}</th></tr>
 {% if tickets %}{% for ticket in tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<td><input type='checkbox' name='ticket_id' value='{{ ticket.id }}' class='ticket_multi_select' /></td>
 <td>{{ ticket.get_priority_span }}</td>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
@@ -130,4 +147,8 @@ $(document).ready(function() {
 {% endif %}
 </table>
 
+<p><label>Select: </label> <a href='#select_all' id='select_all'>All</a> <a href='#select_none' id='select_none'>None</a> <a href='#select_inverse' id='select_inverse'>Inverse</a></p>
+
+<p><label for='id_mass_action'>With Selected Tickets:</label> <select name='action' id='id_mass_action'><option value='take'>Take (Assign to me)</option><option value='delete'>Delete</option><optgroup label='Close'><option value='close'>Close (Don't Send E-Mail)</option><option value='close_public'>Close (Send E-Mail)</option></optgroup><optgroup label='Assign To'><option value='unassign'>Nobody (Unassign)</option>{% for u in user_choices %}<option value='assign_{{ u.id }}'>{{ u.username }}</option>{% endfor %}</optgroup></select> <input type='submit' value='Go' /></p>
+</form>
 {% endblock %}

views/staff.py

@@ -149,10 +149,10 @@ def update_ticket(request, ticket_id):
         owner = ticket.assigned_to.id
 
     f = FollowUp(ticket=ticket, date=datetime.now(), comment=comment)
-    
+
     if request.user.is_staff:
         f.user = request.user
-    
+
     f.public = public
 
     reassigned = False
@@ -185,7 +185,7 @@ def update_ticket(request, ticket_id):
             f.title = _('Updated')
 
     f.save()
-    
+
     files = []
     if request.FILES:
         import mimetypes, os
@@ -199,9 +199,9 @@ def update_ticket(request, ticket_id):
                 )
             a.file.save(file.name, file, save=False)
             a.save()
-            
+
             if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
-                # Only files smaller than 512kb (or as defined in 
+                # Only files smaller than 512kb (or as defined in
                 # settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
                 files.append(a.file.path)
 
@@ -303,10 +303,85 @@ def update_ticket(request, ticket_id):
 update_ticket = staff_member_required(update_ticket)
 
 
+def mass_update(request):
+    tickets = request.POST.getlist('ticket_id')
+    action = request.POST.get('action', None)
+    if not (tickets and action):
+        return HttpResponseRedirect(reverse('helpdesk_list'))
+
+    if action.startswith('assign_'):
+        parts = action.split('_')
+        user = User.objects.get(id=parts[1])
+        action = 'assign'
+    elif action == 'take':
+        user = request.user
+        action = 'assign'
+
+    for t in Ticket.objects.filter(id__in=tickets):
+        if action == 'assign' and t.assigned_to != user:
+            t.assigned_to = user
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Assigned to %(username)s in bulk update' % {'username': user.username}), public=True, user=request.user)
+            f.save()
+        elif action == 'unassign' and t.assigned_to is not None:
+            t.assigned_to = None
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Unassigned in bulk update'), public=True, user=request.user)
+            f.save()
+        elif action == 'close' and t.status != Ticket.CLOSED_STATUS:
+            t.status = Ticket.CLOSED_STATUS
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Closed in bulk update'), public=False, user=request.user, new_status=Ticket.CLOSED_STATUS)
+            f.save()
+        elif action == 'close_public' and t.status != Ticket.CLOSED_STATUS:
+            t.status = Ticket.CLOSED_STATUS
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Closed in bulk update'), public=True, user=request.user, new_status=Ticket.CLOSED_STATUS)
+            f.save()
+            # Send email to Submitter, Owner, Queue CC
+            context = {
+                'ticket': t,
+                'queue': t.queue,
+                'resolution': t.resolution,
+            }
+
+            if t.submitter_email:
+                send_templated_mail(
+                    'closed_submitter',
+                    context,
+                    recipients=t.submitter_email,
+                    sender=t.queue.from_address,
+                    fail_silently=True,
+                    )
+
+            if t.assigned_to and request.user != t.assigned_to and t.assigned_to.email:
+                send_templated_mail(
+                    'closed_owner',
+                    context,
+                    recipients=t.assigned_to.email,
+                    sender=t.queue.from_address,
+                    fail_silently=True,
+                    )
+
+            if t.queue.updated_ticket_cc:
+                send_templated_mail(
+                    'closed_cc',
+                    context,
+                    recipients=t.queue.updated_ticket_cc,
+                    sender=t.queue.from_address,
+                    fail_silently=True,
+                    )
+
+        elif action == 'delete':
+            t.delete()
+
+    return HttpResponseRedirect(reverse('helpdesk_list'))
+mass_update = staff_member_required(mass_update)
+
 def ticket_list(request):
     context = {}
-    
+
-    # Query_params will hold a dictionary of paramaters relating to 
+    # Query_params will hold a dictionary of paramaters relating to
     # a query, to be saved if needed:
     query_params = {
         'filtering': {},
@@ -371,7 +446,7 @@ def ticket_list(request):
             or  request.GET.has_key('sort')
             or  request.GET.has_key('sortreverse') ):
 
-        # Fall-back if no querying is being done, force the list to only 
+        # Fall-back if no querying is being done, force the list to only
         # show open/reopened/resolved (not closed) cases sorted by creation
         # date.
 
@@ -406,7 +481,7 @@ def ticket_list(request):
                 Q(submitter_email__icontains=q)
             )
             context = dict(context, query=q)
-            
+
             query_params['other_filter'] = qset
 
         ### SORTING
@@ -414,7 +489,7 @@ def ticket_list(request):
         if sort not in ('status', 'assigned_to', 'created', 'title', 'queue', 'priority'):
             sort = 'created'
         query_params['sorting'] = sort
-        
+
         sortreverse = request.GET.get('sortreverse', None)
         query_params['sortreverse'] = sortreverse
 
@@ -424,6 +499,7 @@ def ticket_list(request):
     if context.has_key('query') and settings.DATABASE_ENGINE.startswith('sqlite'):
         search_message = _('<p><strong>Note:</strong> Your keyword search is case sensitive because of your database. This means the search will <strong>not</strong> be accurate. By switching to a different database system you will gain better searching! For more information, read the <a href="http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching">Django Documentation on string matching in SQLite</a>.')
 
+
     import cPickle
     from helpdesk.lib import b64encode
     urlsafe_query = b64encode(cPickle.dumps(query_params))
@@ -596,8 +672,8 @@ def run_report(request, report):
         desc = '%s %s' % (months[low_bound[1]-1], low_bound[0])
         month_sql.append("""
           COUNT(
-             CASE 1 = 1 
+             CASE 1 = 1
-             WHEN (date(t.created) >= date('%s') 
+             WHEN (date(t.created) >= date('%s')
                   AND date(t.created) < date('%s')) THEN t.id END) AS "%s"
              """ % (low_sqlmonth, upper_sqlmonth, desc))
         month_columns.append(desc)
@@ -691,13 +767,13 @@ def save_query(request):
     title = request.POST.get('title', None)
     shared = request.POST.get('shared', False)
     query_encoded = request.POST.get('query_encoded', None)
-    
+
     if not title or not query_encoded:
         return HttpResponseRedirect(reverse('helpdesk_list'))
-    
+
     query = SavedSearch(title=title, shared=shared, query=query_encoded, user=request.user)
     query.save()
-    
+
     return HttpResponseRedirect('%s?saved_query=%s' % (reverse('helpdesk_list'), query.id))
 save_query = staff_member_required(save_query)