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Spacing and grammar correction
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@ -7,6 +7,7 @@ If you only have one or two people working on tickets, basic Queue setup is enou
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If you are embedding the helpdesk app into your own apps, it is possible that the pinax-teams app used to support the default team based functionality will interfere with other packages that you already use in your project and you will need to disable it.
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If you are embedding the helpdesk app into your own apps, it is possible that the pinax-teams app used to support the default team based functionality will interfere with other packages that you already use in your project and you will need to disable it.
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How It Works
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How It Works
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Rather than assigning tickets to teams directly, django-helpdesk allows you assign tickets to knowledge-base items and then assign knowledge base items to teams.
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Rather than assigning tickets to teams directly, django-helpdesk allows you assign tickets to knowledge-base items and then assign knowledge base items to teams.
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@ -22,11 +23,12 @@ Once you have set up teams. Unassigned tickets which are associated with a knowl
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Implementing Custom Teams Functionality
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Implementing Custom Teams Functionality
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If youwant to use a different team app or implement your own team based app, you can hook it into Helpdesk using the following 3 settings:
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If you want to use a different team app or implement your own team based app, you can hook it into Helpdesk using the following 3 settings:
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``HELPDESK_TEAMS_MODEL``: point this to the model that defines a team in your custom implementation
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``HELPDESK_TEAMS_MODEL``: point this to the model that defines a team in your custom implementation
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``HELPDESK_TEAMS_MIGRATION_DEPENDENCIES``: set this to an array of migration(s) that are required to have run that will ensure the link that will be added as defined in the HELPDESK_TEAMS_MODEL will be available as a model to Helpdesk
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``HELPDESK_TEAMS_MIGRATION_DEPENDENCIES``: set this to an array of migration(s) that are required to have run that will ensure the link that will be added as defined in the HELPDESK_TEAMS_MODEL will be available as a model to Helpdesk
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``HELPDESK_KBITEM_TEAM_GETTER``: the method that will be called that must return a list of users who belong to a given team
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``HELPDESK_KBITEM_TEAM_GETTER``: the method that will be called that must return a list of users who belong to a given team
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Disabling Teams Functionality
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Disabling Teams Functionality
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If you do not wish to use team functionality, you can disable teams by setting the following settings:
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If you do not wish to use team functionality, you can disable teams by setting the following settings:
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