Merge pull request #683 from auto-mat/email_query_param

Enable better ticket form pre-filling

docs/integration.txt

@@ -0,0 +1,11 @@
+Integrating django-helpdesk into your application
+-------------------------------------------------
+
+Django-helpdesk associates an email address with each submitted ticket. If you integrate django-helpdesk directly into your django application, logged in users will automatically have their email address set when they visit the `/tickets/submit/` form. If you wish to pre-fill fields in this form, you can do so simply by setting the following query parameters:
+
+ - `queue`
+ - `title`
+ - `body`
+ - `submitter_email`
+
+Note that these fields will continue to be user-editable despite being pre-filled.

helpdesk/views/public.py

@@ -87,6 +87,10 @@ class CreateTicketView(FormView):
 
         if request.user.is_authenticated and request.user.email:
             initial_data['submitter_email'] = request.user.email
+
+        query_param_fields = ['submitter_email', 'title', 'body']
+        for qpf in query_param_fields:
+            initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, ""))
         return initial_data
 
     def form_valid(self, form):